SUMMARY

• Responsible for supporting all aspects of the data center using VMWare 6.5 virtualization technologies. Planning, Organizing, Leadership, Change Control, Inventory, Security, and Policies & Procedures of the data center. Hands - on experience in the data center with racking/stacking, cabling, Virtualization, with Dell servers, Fiber Channel, Cisco and Brocade SAN infrastructure and Dell EMC storage arrays
• 6 years as a technical hands-on manager in a corporate site with 8 branch offices, including strategic direction and leadership, communication, negotiation, motivation, and persuasion. Successfully, managed people, projects and security. Duties included recruiting, training, and maintaining high performance staff, Change Control, Vendor Selection, Inventory, Customer Focus, Budgets, Business Continuity & Disaster Recovery, State & Federal Audits, and Policies & Procedures of data centers
• Create or administer training and awareness presentations or materials; interpret government regulations and applicable codes to ensure compliance; recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions; test documented disaster recovery strategies and plans; develop disaster recovery plans for physical locations with critical assets such as data centers; maintain and update organization information and network systems blueprints;

TECHNICAL SKILLS

• Netscreen Firewall, Proxy Server, Mail Gateway(Linux), Reverse Proxy(Linux), UnityOne-50 (intrusion prevention), Fort iGATE 100 firewall, QualysGuard Certified Specialist, McAfee
• VMware Certified Professional (6 NSX (VCP-NV), 6 Cloud (VCP-Cloud), 5 DCV, Cloud, 4x, 3x), VMWare vSphere ESX/ESXi (6x,5x,4x,3x,2x), Virtual Center 2x, vCenter (5x,4x,3x), vCloud (5.1x,5.5, 1x), VMware Heartbeat, Single-sign on(SSO), Connector, SRM, VDP, VM Converter, NaviSphere, Virtual Control Backup, Platespin Power Convert, IBM XSeries Multi-Path Servers, Storage manager 10, P2V, V2P, HA, DRS, & lab manager.
• EMC VNX5800, EMC Celerra, EMC Clarion (3x, 4x),, Dell/EMC SAN CX300, EMC (5300, 4900), Fiber Channel, NaviSphere, Unisphere, Qlogic HBA, Powerpath, Dell ML6020 tape library LTO2 & LTO3, IBM total storage manager, DS4000 Mid-range Disk System, IBM XSeries Servers, IBM 2109 & 3534 fiber switches, zoning, Dell 3260 ISCSI
• Cisco UCS C220, C460, B-230series blade, Cisco Routers/Fabrics (25xx, 38xx, Nexus 5548, FI-6248, 2232, 2448), MDS 9706, UCS Management software configuration, Nortel 624 Switches, Bay Hubs & Switches, Compex Managed Switches, HP Managed Switches, etc.
• Avaya, Definity, Audix & Partner
• Basic Linux
• Hands-on experience installing Linux Servers (CentOS, Red Hat, Ubuntu, etc)

PROFESSIONAL EXPERIENCE

Lead Data Center Engineer

Confidential

Responsibilities:

• Recognizes recurring problems and proactively works cross-functionally throughout the organization to recommend solutions and process improvements.
• Works with cross-functional IT groups, vendors, and business units to facilitate and resolve incidents, respond to customer requests, and conduct root cause analysis.
• Knowledgeable with maintaining server and storage hardware.
• Recognizes, troubleshoots and remediates technical server issues within service levels.
• Participates in root cause analysis of technical incidents and problem management.
• Participates in process and technical improvements to the IT environments and customer experience.
• Participates with incident, problem, change, and customer request management within the Windows, Linux, and Virtualization domains.
• Documents platforms and processes for ongoing operations.
• Monitors overall performance to proactively identify potential issues and tune appropriately.
• Investigates and resolves system problems and system performance.
• Identifies systemic problems within the enterprise and develops/rolls out solutions to drive down instability.
• Creates automation where appropriate to reduce workloads of the team and for partner teams.
• Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
• Experience supporting Microsoft technologies in a highly available environment, with knowledge of MS Clustering technologies
• Knowledgeable of networking and storage concepts.
• Knowledgeable on cloud technologies, including private, public, and hybrid.
• Knowledgeable on ITIL process.

Confidential

Senior Analyst, Infrastructure Support

Responsibilities:

• Recognizes recurring problems and proactively works cross - functionally throughout the organization to recommend solutions and process improvements.
• Works with cross-functional IT groups, vendors, and business units to facilitate and resolve incidents, respond to customer requests, and conduct root cause analysis.
• Knowledgeable with maintaining server and storage hardware.
• Recognizes, troubleshoots and remediates technical server issues within service levels.
• Participates in root cause analysis of technical incidents and problem management.
• Participates in process and technical improvements to the IT environments and customer experience.
• Participates with incident, problem, change, and customer request management within the Windows, Linux, and Virtualization domains.
• Documents platforms and processes for ongoing operations.
• Monitors overall performance to proactively identify potential issues and tune appropriately.
• Investigates and resolves system problems and system performance.
• Identifies systemic problems within the enterprise and develops/rolls out solutions to drive down instability.
• Creates automation where appropriate to reduce workloads of the team and for partner teams.
• Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
• Experience supporting Microsoft technologies in a highly available environment, with knowledge of MS Clustering technologies
• Knowledgeable with networking and storage concepts.
• Knowledgeable on cloud technologies, including private, public, and hybrid.
• Knowledgeable on ITIL process.

Confidential

Integrated Technology Lab Manager

Responsibilities:

• System integration, patching, upgrading, deploying, managing and troubleshooting multiple operating systems
• Develop documentation outlining the lab environment new requirements and services available within the lab infrastructure.
• Set up, configure of complex systems and software, network, compute, and storage resources
• Understand lab infrastructure requirements and makes recommendations.
• Perform SAN configurations, zoning tasks and troubleshooting. Setup, configure and troubleshoot Ethernet networks.
• Communicate equipment status clearly and promptly, resource scheduling, patching, hardware, & connectivity
• Interact with vendors to troubleshoot hardware and software faults
• Coordinate parts replacement and RMAs for servers, switches and arrays
• Maintain data center cabling, power and maintenance standards · Participate in inventory tracking
• Work independently and demonstrate initiative
• Clear written and verbal communication.