It Operations Engineer Resume
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SUMMARY
- IT Engineer with 20 years - experience in voice and video over IP solutions. Technically savvy with Confidential portfolio of voice and video technologies. I am driven, ambitious and seeking a position that reflects my prior experience, skills, dedication and passion.
PROFESSIONAL EXPERIENCE
IT Operations Engineer
Confidential
Responsibilities:
- Support, configure, and manage the infrastructure for all Cisco video productsincluding CUCM, CMS, TMS, VCS and collaboration endpoints
- Work internal cases by debugging and applyingfixes in the Unified Communications Voice and TelePresence environment
- Q-Duty: Monitor incoming cases assigned to group and determine to whichsubgroup and engineer to distribute cases to
- Projects: Find areas of need within the organization and create projects to solve problems
- On-Call: Provide 24/7 support for production Video/Voice environment
TelePresence Engineer
Confidential
Responsibilities:
- Implemented, upgraded, and maintained video environment globally
- Built voice and video lab for testing of new code releases providing critical feedback to TelePresence developers
- Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing critical meetings from a technical prospective
- Implemented and verified global code upgrades for video hardware
- Trained team members on all hardware changes, software changes and new features relating to production video environment
- Setup and supported high visibility TelePresence special events
- Troubleshooting production video endpoints as well as the video/voice infrastructure
TelePresence Red Carpet Support
Confidential
Responsibilities:
- Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing and monitoring critical meetings
- Supported Briefing Center Project Managers to setup and support customer facing meetings
- Provided TelePresence technical training to Executive Administrators and Briefing Center Project Managers