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It Operations Engineer Resume

SUMMARY

  • IT Engineer with 20 years - experience in voice and video over IP solutions. Technically savvy with Confidential portfolio of voice and video technologies. I am driven, ambitious and seeking a position that reflects my prior experience, skills, dedication and passion.

PROFESSIONAL EXPERIENCE

IT Operations Engineer

Confidential

Responsibilities:

  • Support, configure, and manage the infrastructure for all Cisco video productsincluding CUCM, CMS, TMS, VCS and collaboration endpoints
  • Work internal cases by debugging and applyingfixes in the Unified Communications Voice and TelePresence environment
  • Q-Duty: Monitor incoming cases assigned to group and determine to whichsubgroup and engineer to distribute cases to
  • Projects: Find areas of need within the organization and create projects to solve problems
  • On-Call: Provide 24/7 support for production Video/Voice environment

TelePresence Engineer

Confidential

Responsibilities:

  • Implemented, upgraded, and maintained video environment globally
  • Built voice and video lab for testing of new code releases providing critical feedback to TelePresence developers
  • Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing critical meetings from a technical prospective
  • Implemented and verified global code upgrades for video hardware
  • Trained team members on all hardware changes, software changes and new features relating to production video environment
  • Setup and supported high visibility TelePresence special events
  • Troubleshooting production video endpoints as well as the video/voice infrastructure

TelePresence Red Carpet Support

Confidential

Responsibilities:

  • Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing and monitoring critical meetings
  • Supported Briefing Center Project Managers to setup and support customer facing meetings
  • Provided TelePresence technical training to Executive Administrators and Briefing Center Project Managers

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