IT Operations Engineer Resume

SUMMARY

IT Engineer with 20 years - experience in voice and video over IP solutions. Technically savvy with Confidential portfolio of voice and video technologies. I am driven, ambitious and seeking a position that reflects my prior experience, skills, dedication and passion.

PROFESSIONAL EXPERIENCE

IT Operations Engineer

Confidential

Responsibilities:

Support, configure, and manage the infrastructure for all Cisco video productsincluding CUCM, CMS, TMS, VCS and collaboration endpoints
Work internal cases by debugging and applyingfixes in the Unified Communications Voice and TelePresence environment
Q-Duty: Monitor incoming cases assigned to group and determine to whichsubgroup and engineer to distribute cases to
Projects: Find areas of need within the organization and create projects to solve problems
On-Call: Provide 24/7 support for production Video/Voice environment

TelePresence Engineer

Confidential

Responsibilities:

Implemented, upgraded, and maintained video environment globally
Built voice and video lab for testing of new code releases providing critical feedback to TelePresence developers
Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing critical meetings from a technical prospective
Implemented and verified global code upgrades for video hardware
Trained team members on all hardware changes, software changes and new features relating to production video environment
Setup and supported high visibility TelePresence special events
Troubleshooting production video endpoints as well as the video/voice infrastructure

TelePresence Red Carpet Support

Confidential

Responsibilities:

Provided high-touch TelePresence support for Cisco executive staff, setting up and overseeing and monitoring critical meetings
Supported Briefing Center Project Managers to setup and support customer facing meetings
Provided TelePresence technical training to Executive Administrators and Briefing Center Project Managers