Summary

• IT Professional with more than 17 years of IT experience which includes Incident Management, Network Security, and most recently SAN NAS Administration.
• Senior-Level experience configuring, troubleshooting, and administering Enterprise-Level storage arrays such as HDS VSP, EMC Isilon, Celerra, Centera, VMAX, VNX, Data Domain, Netapp.
• Daily hands-on experience using storage management tools such as: Unisphere, Storage Scope, Storage Navigator, Navisphere, SMC, Hitachi Device Manager, Hitachi Replication Manager, OneFS, Data Domain Enterprise Manager.
• Senior-Level experience with Data Protection application such as: EMC RecoverPoint, AppSync HUR Hitachi Replication , SRDF A/S, Timefinder, Snapview, Clones, SAN COPY..
• Data migration experiencing using tools such as: SAN Copy, FLM, EMC Open Migrator, Robocopy,

PROFESSIONAL EXPERIENCE

Confidential

Senior SAN Admin/Infrastructure Team Lead

• Technical lead for NetBackup 6.5 to 7.5 Migration project
• 350 clients
• HP Tape Library to Data Domain OST
• VNX 5300/7500 Code Upgrade
• Installed and configured SRM VAPP
• Cabled, Zoned, Configured RecoverPoint
• Collaborate with server teams to collect and document requirements
• Design and create storage solutions, including cost estimations
• Manage and monitor the backup environment for all corporate data centers
• Engage in performance tuning of all storage, backup, and SAN environments
• Evaluate special storage needs for complex systems
• Function, relatively independently, under direction of senior professionals, or team leaders
• Follow and create documented procedures and checklists
• Must participate in an on-call rotation and maintain a team player mentality
• Research new storage technologies that may be beneficial to the company
• Fulfill storage, backup and data protection needs of internal systems
• Produce and maintain technical documentation Experience coordinating equipment needs with internal customers
• Analytical and creative thinker with a client-focused disposition
• Good time management, communication and interpersonal skills
• Effective multitasking abilities
• Create customize disk-usage reports
• Demonstrate an advanced knowledge of Cisco MDS SAN OS
• Demonstrate an advanced knowledge of network file systems and concepts CIFS, NFS, etc
• Administer host multipathing
• Configure and maintain synchronous and asynchronous replication methodologies
• Participate in disaster recovery planning and design
• Responsible for operations and maintenance of the following SAN/NAS Environment: EMC VNX 7500, Centera, RecoverPoint, Cisco 9506, Data Domain 860,
• Fiber channel zoning, LUN masking, HBA configuration and tuning
• Responsible for operations and maintenance of the following SAN/NAS Environment: EMC VNX 7500/5300, Centera, RecoverPoint, Cisco 9506/9148, Data Domain 860/640/610,

Confidential

Network Security Analyst

• Performs original security analysis given device logs and occasional customer notification
• Acts as point of escalation for security incidents
• Serves as focal technical resource during CSIRT process
• Mentors and coaches other team members
• Performs protocol analysis and/or packet decoding as required
• Daily reviews of log events from IPS, SIEM, and/or other security inputs
• Must be willing to work some after hours and/or weekends for critical security incidents
• Collaborates with customers to troubleshoot security incidents
• Develops, approves, schedules, and/or verifies changes that are pushed to security appliances
• Acts as security SME, including occasional request for information briefs or presentations
• Communicates security implications of proposed engineering solutions
• Performs regular vendor evaluations throughout the year and documents findings
• Keeps abreast of security industry players, trends, and technology developments

Confidential

Storage Administrator/SR Production Support

• Responsible for management of storage technologies: NAS environments Centera, Isilon, Data Domain, NetApp, Celerra , Storage Area Networks Cisco Brocade , DAS environments VMAX, Hitachi Data Systems
• Perform emergency maintenance of storage-based systems
• Create business documents for new storage-based offerings
• Worked on projects such as server moves from stand alone with internal storage configuration to VMWare servers with Direct Attached Storage VMAX, VSP
• Technical Lead on data migration projects such as: 14 TB of User data migrated from Celerra to Isilon, Unix based client migrations
• Acted as the primary point of contact for all Sev-1 incidents opened with EMC technical support.
• Proactively monitoring all production networks, servers, applications and services using TOC Technology Operations Center Dashboard, BAC, Alive, Sitescope.
• Work with GIM Global Incident Management Application SMEs both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.
• Provide technical leadership and mentoring to junior and intermediate members of the TOC staff, assisting them in their technical and professional development
• Managing and maintaining documentation pertaining to third party network and system architectures
• Identifying enhancements to existing configurations, technologies, or procedures
• Working closely with all IT functional areas to design and implement operational requirements for new and existing IT systems
• Provide technical and functional support for Web Services applications that are consumed by numerous web-based business applications.
• The individual will interface only with internal customers, other support personnel and vendors where the application includes a third party hosted service.
• The primary focus of this position is on supporting internally-developed software Web Services and the business solutions that are comprised of them.
• Maintain a comprehensive functional and technical knowledge base about environment, including the related business rules, data and interfaces to other consuming applications and back-end systems.
• Apply problem solving skills in order to creatively deal with complex situations, and resolve complex problems.

Confidential

Desktop Engineer

• Provides Level 3 technical support for Capital One associates
• Works on billable engagements to provide support, advice and guidance on the correct application of a services/products/technology solution or technique.
• Designs, develops and implements solutions by using standard methods, techniques and tools.
• Works under the general supervision of more senior consultants.
• Works across several different areas of specialization to develop an understanding of available career paths.
• Establishes the parameters for configuration, testing and debugging of software and/or systems software.
• Assists in installing, configuring, and optimizing services/products/technology solutions.
• Analyzes, designs, develops, implements, and maintains a variety of client environments or solutions.
• Assists with assessing, gathering and evaluating client capabilities and needs. As assigned by management, assists in pre-sales efforts in addition to working on billable engagements.
• Assists with sales support -- answers technical questions and helps others develop portions of proposals, presentations and demonstrations.
• Troubleshoot network topologies/infrastructures, general software applications Microsoft , hardware functionality and network connectivity.
• Incident lifecycle management.
• Knowledge of standard Microsoft network operating systems and office applications.
• Documented processes and procedures for Service Center Management
• Creating documentation to train 1st Level Analyst and Incident Analyst
• Provided training for 1st Level Analyst and Incident Analyst
• Assisted with the overall transition of Helpdesk.

Confidential

Help Desk Management/Process Analyst

• Worked with a Team of 4 Managers
• Provide support for 1st Level Analyst
• Escalate High-Severity cases to On-Call groups
• Page On-Call groups to ensure case resolution
• Facilitate conference calls between On-Call and end users
• Maintain agent queues to avoid high abandon rates
• Documented processes and procedures for Service Center Management
• Creating documentation to train 1st Level Analyst and Incident Analyst for Outsourcing purposes
• Provided training for 1st Level Analyst and Incident Analyst
• Assisted with the overall transition of Helpdesk Call Center to Outsourcing Company
• Two week trip to Help Desk site for knowledge transfer purposes

Confidential

Senior Help Desk Analyst

• Provide 1st 2nd Level PC telephone support for associates
• Create close tickets using Remedy Ticket Tracking
• Applications Supported: MS Office XP, Outlook 2002, Project, Visio, Internet Explorer, Exchange Windows 2000 Server Windows 95/2000/XP, Novell Netware, Active Directory Domain Controller , Unix Emulators, Nortel VPN, Remote Assistance, Lotus Notes, Citrix, Rumba

Confidential

Incident Analyst/Senior Help Desk Analyst

• Provide support for 1st Level Analyst
• Escalate High-Severity cases to On-Call groups
• Page On-Call groups to ensure case resolution
• Facilitate conference calls between On-Call and end users.
• Maintain agent queues to avoid high abandon rates.
• Provide 1st Level PC telephone support for associates and Vendor Sites
• Create close tickets using Clarify Ticket Tracking

Applications Supported:

• MS Office XP, Outlook 2002, Project, Visio, Internet Explorer
• Exchange Windows 2000 Server Windows 95/2000/XP
• Novell Netware, Active Directory Domain Controller
• Unix Emulators, Oracle
• Nortel VPN, Remote Assistance
• Lotus Notes, Citrix
• Marimba, Tuner Administrator
• Maintain 98 on Metrics Q A Reports