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Information Systems Supervisor Resume

SUMMARY

  • Talented and analytical IT systems professional with extensive experience managing key IT infrastructure personnel.
  • Team builder who is dependable, organized, observant, and detail - oriented with outstanding multi-tasking skills.
  • Skilled in hardware & software management, application testing, training, and personnel management.
  • Ability to maintain strategic relationships with senior executives, developers, and interface with non-technical users.
  • Excellent verbal, written, and interpersonal communication skills.
  • 7+ years systems administration experience.
  • 5+ years project coordinator role responsible for project prioritization, planning, scheduling.
  • 5+ years systems engineer experience with technical design, implementation, and maintenance.

TECHNICAL SKILLS

Operating Systems: Windows Server 2000, 2003, 2008, 2012, 2016 | Windows 95, 98, 2000, XP, 7, 8, 8.1, 10 | Linux Server Red Hat Enterprise

Productivity Package: Microsoft Office 97, 2000, 2003, 2007, 2010

Virtualization Systems: VMware ESXi 4.1/5.1 with vCenter

System Security: McAfee Anti-Virus | Symantec Anti-Virus | AVG | Cisco VPN Concentrator | Windows Group Policies

Network Communications: DSL | Cable | Fiber Optics | Ethernet

Network Monitoring: VMware Operations Managers | VMware vCenter | Net Tools

Server Hardware Vendors: HP ProLiant | Dell PowerEdge

Storage and Backup Solutions: Backup Exec 2010 R3 | NetApp Storage Array| CommVault

Remote Utilities: Remote Desktop | TeamViewer | SSH | Telnet

Telecommunications: ShoreTel VoIP | iPhone | Android | Blackberry

Database Solutions: Microsoft SQL

Others: Microsoft Active Directory | Remedy | WinSCP

PROFESSIONAL EXPERIENCE

Information Systems Supervisor

Confidential

Responsibilities:

  • Domain Environment (7 independent domains, 25+ servers, 8 virtual servers, 300+ users)
  • Full user support (Computers, Software, Training, Helpdesk)
  • VMware utilization in daily mission operations
  • Responsible for daily server hardware, OS, and desktop application support
  • Facilitate full migration of Active Directory Organizational Units to meet Agency compliance
  • Upgrade and patch Windows desktop workstations - configure, install, and harden workstations
  • Remote systems administration in AD environment on client computers; create and maintain user account information

Desktop Systems Administrator

Confidential

Responsibilities:

  • Domain Environment (5+ production servers, 400+ workstations, 300+ users)
  • Primary subject matter expert for NetApp Data Management Solutions
  • Full user support (Computers, Software, Training, Helpdesk)
  • Network installation and maintenance to include switches, ports, and testing environments
  • Responsible for daily server hardware, OS, and desktop application support
  • Facilitate full migration of Active Directory Organizational Units to meet Agency compliance
  • Upgrade and patch Windows desktop workstations - configure, install, and harden workstations
  • Remote system administration in AD environment on client computers; create and maintain user accounts
  • Implemented network-wide migration to a new OS, coordinating with tech leads in other work sections

Network Operations Technician

Confidential

Responsibilities:

  • Enterprise Environment (30+ independent domains, 100+ production servers, 18+ virtual servers, 800+ workstations)
  • Provide support and management in Active Directory 2003/2008 domain and Exchange 2003 e-mail organization
  • Full user support (Computers, Software, Training, Helpdesk)
  • Administered systems security patches, updates & anti-virus program implementation across the 70 ISRW enterprise
  • Perform day-to-day CSA/systems administration support to Commander’s workforce in AD environment
  • Maintain cost effective solutions for all hardware to include printers, servers, laptops/desktops, and peripherals
  • Restore faulty network notes; configure Outlook, roaming profiles, personal folders, network drives, and shared resources

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