SUMMARY
- Talented and analytical IT systems professional with extensive experience managing key IT infrastructure personnel.
- Team builder who is dependable, organized, observant, and detail - oriented with outstanding multi-tasking skills.
- Skilled in hardware & software management, application testing, training, and personnel management.
- Ability to maintain strategic relationships with senior executives, developers, and interface with non-technical users.
- Excellent verbal, written, and interpersonal communication skills.
- 7+ years systems administration experience.
- 5+ years project coordinator role responsible for project prioritization, planning, scheduling.
- 5+ years systems engineer experience with technical design, implementation, and maintenance.
TECHNICAL SKILLS
Operating Systems: Windows Server 2000, 2003, 2008, 2012, 2016 | Windows 95, 98, 2000, XP, 7, 8, 8.1, 10 | Linux Server Red Hat Enterprise
Productivity Package: Microsoft Office 97, 2000, 2003, 2007, 2010
Virtualization Systems: VMware ESXi 4.1/5.1 with vCenter
System Security: McAfee Anti-Virus | Symantec Anti-Virus | AVG | Cisco VPN Concentrator | Windows Group Policies
Network Communications: DSL | Cable | Fiber Optics | Ethernet
Network Monitoring: VMware Operations Managers | VMware vCenter | Net Tools
Server Hardware Vendors: HP ProLiant | Dell PowerEdge
Storage and Backup Solutions: Backup Exec 2010 R3 | NetApp Storage Array| CommVault
Remote Utilities: Remote Desktop | TeamViewer | SSH | Telnet
Telecommunications: ShoreTel VoIP | iPhone | Android | Blackberry
Database Solutions: Microsoft SQL
Others: Microsoft Active Directory | Remedy | WinSCP
PROFESSIONAL EXPERIENCE
Information Systems Supervisor
Confidential
Responsibilities:
- Domain Environment (7 independent domains, 25+ servers, 8 virtual servers, 300+ users)
- Full user support (Computers, Software, Training, Helpdesk)
- VMware utilization in daily mission operations
- Responsible for daily server hardware, OS, and desktop application support
- Facilitate full migration of Active Directory Organizational Units to meet Agency compliance
- Upgrade and patch Windows desktop workstations - configure, install, and harden workstations
- Remote systems administration in AD environment on client computers; create and maintain user account information
Desktop Systems Administrator
Confidential
Responsibilities:
- Domain Environment (5+ production servers, 400+ workstations, 300+ users)
- Primary subject matter expert for NetApp Data Management Solutions
- Full user support (Computers, Software, Training, Helpdesk)
- Network installation and maintenance to include switches, ports, and testing environments
- Responsible for daily server hardware, OS, and desktop application support
- Facilitate full migration of Active Directory Organizational Units to meet Agency compliance
- Upgrade and patch Windows desktop workstations - configure, install, and harden workstations
- Remote system administration in AD environment on client computers; create and maintain user accounts
- Implemented network-wide migration to a new OS, coordinating with tech leads in other work sections
Network Operations Technician
Confidential
Responsibilities:
- Enterprise Environment (30+ independent domains, 100+ production servers, 18+ virtual servers, 800+ workstations)
- Provide support and management in Active Directory 2003/2008 domain and Exchange 2003 e-mail organization
- Full user support (Computers, Software, Training, Helpdesk)
- Administered systems security patches, updates & anti-virus program implementation across the 70 ISRW enterprise
- Perform day-to-day CSA/systems administration support to Commander’s workforce in AD environment
- Maintain cost effective solutions for all hardware to include printers, servers, laptops/desktops, and peripherals
- Restore faulty network notes; configure Outlook, roaming profiles, personal folders, network drives, and shared resources
