Solutions Architect Resume San Jose, CA - Hire IT People

SUMMARY

Resourceful, results - driven Solution Architect and Technology Consultant with deep experience in advising Confidential clients on Cisco technology rollouts across Collaboration, Enterprise Networking, and Security.
Skilled in collaboration centric security, automation, and analytics.
Creative and collaborative thinker who effectively leverages company resources and cross-functional teams while partnering with external stakeholders.
Relationship builder who successfully articulates complex technological and business architecture solutions across different audiences from technologists to the C-Suite. Proven revenue generator with demonstrated success in surpassing productivity and performance metrics with strong team-building skills.

PROFESSIONAL EXPERIENCE

Confidential | San Jose, CA

Solutions Architect

Responsibilities:

Host customer workshops, communicate and gather business and technical requirements, and translate into high-level and low-level designs.
Advocate and apply collaboration design principles for smooth deployment of calling and meeting technologies within customers IT environments (on-prem, hybrid, cloud)
Apply Cisco CX lifecycle methodology across customers ITIL service lifecycle stages (service strategy, design, transition and operation)
Enable customer adoption of collaboration solution through software strategy, ongoing design support, security impact analysis, operations training, etc.,
Support sales and BDM teams on RFP response, renewals, BOM review, value articulation, Statement of Work (SoW), Level of Effort (LoE) and service proposals
Create and integrate video collaboration solutions across call control, dial-plans, conferencing, scheduling, security, on-prem, or hybrid cloud and 3rd party integrations.

Network Analyst

Confidential

Responsibilities:

Analyze complex enterprise networks across multiple compliance modules to support real-time traffic
Evaluate network design for hierarchy, modularity, resiliency, LAN/VLAN design, and routing best practices.
Evaluate enterprise strategies for traffic identification, classification, marking and queuing at all layers of network across branch, campus and data center environments
Measure and analyze network SLA to meet recommended limits for real-time traffic
Analyze various network characteristics, propose and implement remediation recommendations with detailed and executive reporting

Automation Lead

Confidential

Responsibilities:

Led a team of engineers and architects to co-ordinate activities across user story creation, PRD reviews, feature prioritization, roadmap, level of effort, user acceptance testing, training, and delivery readiness.
Supported cost model development, pricing strategy, and review of contract/SOW.
Executed delivery automation and digital customer experience by collaborating with service product managers, platform development teams, and subject matter experts.

Analytics Lead

Confidential

Responsibilities:

Addressed contact-center operations and customer satisfaction issues through innovative use of analytical toolsets against contact center datasets
Build advanced BI and analytical use cases for cisco contact centers (customer effort score, agent attrition prediction, agent effectiveness, omnichannel insights, call disposition insights, etc.,)
Built a mini data pipeline for contact center data sets by working with data engineer, data analyst and external tool vendors for machine learning capabilities.