Systems Administrator Resume

SUMMARY

Information technology professional with over seven years of experience in system administration and internal support within both cloud - based and on-premise environments. Professional, adaptable, and organized with proven problem-solving and communications skills. Adept at implementing and managing small- to medium-size information technology initiatives, concentrating in enterprise telecommunications, inventory management, procurement, and information security.

TECHNICAL SKILLS

Server Software: Windows Server 2008+, Office 365, Active Directory, Exchange, Skype for Business, VMware ecosystem.

Business Applications: Google Apps for Business, Salesforce, JIRA, LogMeIn, OneLogin, GoToAssist, SOTI, WordPress, QuickBooks, HP Device Manager (Thin Clients).

Networking: TCP/IP, SSL VPN/remote connectivity, VoIP management, switch administration.

Hardware: Workstations (Apple- and Windows-based), Cisco telephony systems, printers, and routers.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

Provided technical support services to client and corporate technical staff, for the analysis and design of specific portions of complex, integrated systems within electronic discovery.
Monitored and resolved network issues/outages and updated management teams on reports.
Created OneNote documentation to ensure up to date end-user support.
Participated in the development, migration, and maintenance of the corporate computing architecture via Exchange and Active Directory within Windows Server and Office 365.
Provisioned, upgrad ed, and maint ained all Windows PC’s and H P Thin Clients.
Assisted users in day-to-day management of systems including printers, shared drives, network devices, RSA tokens, phones, and related peripherals.

Confidential

Technical Support Engineer

Responsibilities:

Provided in-person and remote support to all employees and contractors for all network-, hardware-, and software-related issues.
Created, managed, and deploy ed all Windows and macOSX system images.
Provisioned two-factor authentication for multiple enterprise software applications within Google Apps For Bus iness and OneLogin.
Evaluated, configured, and managed web-hosted services su ch as GoToMeeting and LogMeIn for enterprise users.
Trained enterprise users regularly, educating employees on business application functionality and other information technology resources.
Managed inventory for hardware, peripherals, and software licenses v ia Google Apps.

Confidential

Cloud Engineer

Responsibilities:

Provided telephone, email, and remote support to clients on all hardware and software issues.
Installed, upgraded, configured, and maintained server/workstation operating systems in support of client requirements.
Diagnosed technical issues and formulated solutions for customer support requests, managed a high volume of tickets, prioritized resolutions according to SLA requirements, and performed follow-through for outstanding issues.
Ensured client data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

Confidential

Desktop Engineer

Responsibilities:

Performed ITIL-compliant help desk operations, providing three-tier support for all end users.
Monitored alerts and infrastructure issues related to incident and change management.
Coordinated with network team to resolve system, company application, and network issues.
Configured, tested, and deployed new network equipment and computer hardware as needed for headquarters’ employees and contractors.
Managed Active Directory and Exchange infrastructure within Windows Server 2008.
Provided additional support on tasks with facilities as needed and directed by IT management.

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