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It Administrator Resume

OBJECTIVE

  • Seeking a challenging career in a progressive organization, shoulder the responsibilities and to work to the organization's satisfaction in the job assigned to, and grow along with the organization stretching myself to develop new abilities.

SUMMARY

  • Over 7+ years of experience in ITES with experience as System Administrator & IT Infrastructure Support Engineer.
  • Good communication skills and the ability to work effectively at all levels of management.
  • Worked with IT Infrastructure MAC and Windows Platforms.
  • A bility to work effectively with Technical expertise.

PROFESSIONAL EXPERIENCE

Confidential

IT Administrator

Responsibilities:

  • Daily monitoring Through Jira Ticketing Tool
  • Remote desktop permission’s and Active directory user permissions
  • Handle System access form
  • Handle User calls & JIRA Incidents
  • Third part software’s installation
  • AD groups mirroring through Jenkins
  • Handle E - client accounts creation and password resets
  • Maintained SLA based on priority Incidents
  • Handle MAC OS related issue And Call log with MAC team for Hardware issues
  • Handle SAP Password Reset Incidents
  • Fix the outlook related issues
  • Configured Slack and MS Teams
  • Configured Skype for business and fix the issues
  • Configured DELL EMC Storage box
  • Moved incidents based on user request
  • MAC Machin’s Re imaged and troubleshoot.
  • Adding E-mails in DL Group
  • Maintain weekly and monthly reports
  • Troubleshooting of Hardware and software issues
  • Configured outlook application in Mobile devices.
  • Configured Idaptive application for Enroll Multi factor Authentication
  • Adding MAC machine’s in domain level
  • Created and implemented VPN access through a secure tunnel for mobile devices and notebooks
  • Coordinating with dell team for hardware replacement

Confidential

IT Infrastructure Support

Responsibilities:

  • Daily monitoring
  • Remote desktop permission s and Active directory user permissions
  • Remote support for end users
  • Implemented a LAN consisting of windows 7,8.1,10 Professional Work stations
  • Drivers installation
  • Monitoring Incidents through Service now Ticketing tool
  • Maintained SLA based on priority Incidents
  • Printer s configuration like HP laserjet1020, canon IR2004/2204 UFRII LT, HP Deskjet T120
  • Fix the outlook related issues. configured Outlook in mobile devices
  • Configured Skype for business and fix the issues
  • Configured DHCP, DNS, FTP, WDS and other services through ADDS
  • Assigning Static and dynamic IP address through DHCP
  • Assign Reserved IP address for required systems
  • Troubleshooting of Hardware and software issues
  • Provided technical Support to offshore team of 4500 users
  • Created and implemented VPN access through a secure tunnel for mobile devices and notebooks coordinating with dell team for hardware replacement
  • System Performance issue
  • Reimaged operating system as per business process
  • Troubleshooting the Technical issues regarding Desktop, O/S problems
  • Solving the incidents and service requests within the priorities and timelines with SLA
  • Responsible for sending all Incident notifications as per agreed process
  • Ensuring service availability in accordance with SLAs
  • Password reset for the end users
  • Installed third party software

IT Technical support engineer

Confidential

Responsibilities:

  • To provide 24/7 technical support for users, involving inbound requests and resolve customer s problems via telephone, E - mail and remotely.
  • Daily monitoring
  • Maintained weekly & Monthly reports
  • Creating User Accounts
  • Configuring, Monitoring and updating Symantec End point Antivirus console and Quick heal
  • Monitoring LAN & WAN Network access
  • Monitoring Incidents through Service now Ticketing tool
  • Maintained SLA based on priority Incidents
  • Remote support for end users
  • Fix the outlook related issues
  • Configured and maintained Outlook mail backup s
  • Configured Skype for business and fix the issues
  • Providing specific authorization to users
  • Communicating with onsite people for technical and project related updates Coordinating with End user s for Desktop, Servers and Networking related issues.
  • Implemented a LAN consisting of windows 7 Professional. Work stations.
  • Drivers Installations, Printer configurations
  • Troubleshooting the Technical issues regarding Desktop, O/S problems
  • Solving the incidents and service requests within the priorities and timelines with SLA
  • Responsible for sending all Incident notifications as per agreed process
  • Password reset for the end users
  • Applying disk quota Configured wireless data cards to end users
  • Installed Toad and acrobat reader
  • Interaction with offshore and onsite senior and lead functional consultants.
  • Create and delete user s account providing specific authorization to users
  • Remote desktop permission s and Active directory user permissions
  • Disk cleanup

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