Jira Administrator Resume

PROFESSIONAL EXPERIENCE

Jira Administrator

Confidential

Responsibilities:

Create, manage, and support all administrative functions associated with the Atlassian Server products (Jira Software, Jira Core and Service Desk etc…)
Create and maintain technical documentation and user - guides. Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
Understand system impacts when implementing solutions, upgrades, patching etc… Configure, manage, and enhance Jira Software, Core and Service Desk etc....
Troubleshoot access and/or performance issues. Provide Jira SME support to customers via approved collaboration tools and training decks.
SME in Atlassian Server/ Cloud products like Jira Software,Core,Service Desk, Confluence etc..
Possesses both specific and broad knowledge of principles, practices, and procedures of Jira. Strong knowledge and experience in automation, and architecture of server environments. Experienced with dashboard customization, configuration.
Develop business metrics and KPIs to measure achievement of business goal. Manage project to improve processes on analytics for planning operations.
Collaborate with stakeholders on Technical writing to define documentation, create standard processes and procedures.
Reviewed existing documentation, edit and polish changes.
Provide collaboration with variety of internal clients to meet business needs.

Jira Administrator/Developer

Confidential

Responsibilities:

Expertise in JIRA requirements gathering and in JIRA Server /Cloud version installation while creating specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes) in Jira Server/Cloud.
Setup Continuous Integration environment using Jira, Hip chat, Bamboo, Bit bucket .
Migrate projects from one instance to another using CSV importer with the help of inbuilt importer plug-in. Create events, email notification schemes and assigned project roles on Jira.
Create various dashboards based on the team requirements.
Support complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions. Created custom dashboards, advanced filters, and formula-based fields.
Escalate roadblocks with engineers to open required ports for Firewall Rules.
Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the program's extensions of their systems, and not hindrances to their systems.
Provide end user support and training on Atlassian suite of applications
Evaluated existing architecture and implemented technical changes based on Atlassian best practices. Create JQL functions (e.g. search for all linked issues.)
Monitor Jira logs when performing migrations, troubleshooting user's/system issues.
Assigned user personal space and provided assistance in using Confluence.

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