NOC Administrator Resume

SUMMARY

He has supported a variety of platforms including IBM Mainframe, AS/400, Win 2003/08, Linux/AIX/Solaris, Cisco, and Oracle DB Alerts. He has performed OS installs on Linux, Solaris and Windows platforms.
He has basic working knowledge of Cisco networking products and is familiar with HP Virtual Connect and VMware.

PROFESSIONAL EXPERIENCE

Confidential

NOC Administrator

Responsibilities:

Support all production platforms IBM Mainframe, AS/400, Win 2003/08, Linux/AIX/Solaris, Cisco, and. Some scripting - .Bat, Power shell, Bash, REXX
OS installs for Linux/AIX/Solaris.
Perform ad hoc TSQL queries as instructed by Senior DBA. Oracle DB Alerts.
Multi-Client & Multi-Platform Data Center.
Perform failover on VCS clusters.
Data Center walk thru's, Hardware replacement for servers and network devices.
Incident management for Sev1/2 tickets.
Facilitate conference calls between technical and business teams from start to finish of an incident.
Hourly status communications to directors of various teams until issue resolved. Participate in post mortem root cause analysis of major incidents.
Facilitate daily change meetings.
Provide after-hours user support for VPN, Wireless, RSA Security Token issues.
Track weekend production changes for Confidential enterprise and report status to directors.
High risk changes are discussed during weekly change meeting.
Active homeland Security Clearance for support of Government agencies.
Monitor message consoles and automation tools for possible problems and required actions related to hardware, software and network infrastructures.
Ensure new processes are documented.
Participate in initiatives to increase utilization in the Data Center.
Assist in defining, documenting and implementing processes for a multi-client environment.
Assist in building stronger relationship s with the client.
Z O/S and JESII concepts and facilities, AIX concepts and facilities, OS/400 concepts and facilities, TSO, CA-7 or other scheduling packages, IBM zSeries mainframes, IBM pSeries and iSeries midrange processors, HP/IBM/Dell servers, IBM 3494/3590 tape platforms, Hitachi Storage sub systems, Microsoft Project.

Confidential

NOC Administrator

Responsibilities:

1st responder for remedy tickets for UNIX, Linux, AIX, Solaris, Windows 03/08/12.
Knowledge of Automated Scheduling (CA-ESP preferred), System Management and Monitoring tools (Service Now, Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Sitescope, Splunk)
Knowledge of Websphere, MQ, PM4Data(MIM), Informix, DB2, Mice & Men, filezilla, ftp, MS Outlook, Secure messenger, and NetBackup preferred C-Shell and K-Shell Scripting skills
Excellent analytical, risk mitigation, negotiation and vendor relationship skills.
Adept at problem identification, recovery, escalation, and resolution.
Customer oriented. Highly cognizant of the importance of customer service and meeting service level commitments
Responsible for monitoring and operating Midrange platforms
Ensure all Service Level commitments and processing deadlines are met
Ensure system availability for Business Services through contestant proactive system monitoring
Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc. at the direction and supervision of System and Database Administrators
Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases
Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
Initiate, execute and monitor the batch processing schedule and resolve and/or coordinate the resolution of batch Incidents
Publish management reports, update and maintain operator activity/turnover logs and Incident logs

Confidential

Command Center Analyst

Responsibilities:

Monitor over 2000 windows production servers via MS SCOM and respond to alerts accordingly - Win 2003/08 servers.
Monitor network circuits (100) to Bank Offices via Solar Winds and respond to alerts accordingly 1st and 2nd level support for all hardware issues for Windows based production systems.
Stage releases, changes and updates for various teams (MS SQL DBA’s, Antivirus, Backup, and Citrix).
Monitor successful completion of SQL 2005/08 jobs.
Clustering, SQL Server 2005/08, TS Admin, VMWare, Verify Veritas backup jobs completed successfully, PSTools, Perfmon, Typeperf, ILO, Replace Hard Drive upon failure, replace redundant power supplies and RAM.
Monitor all circuits (100) to Bank Offices via Solar Winds and respond to alerts accordingly - Cisco, AT&T, Sprint.
Facilitate Incident Management. Power outage response for bank branches. Remedy, Outlook.

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