Summary

Knowledgeable Senior Systems Engineer/Administrator with a passion for providing exceptional customer support. Currently working for the worlds largest provider of pharmaceuticals. High level experience with UNIX, Solaris and AIX installation, deployment, support and maintenance. Specialization in identifying and implementing comprehensive cost saving IT solutions for multiple business processes. Enthusiastic to learn and apply new technologies.

Hardwareia64 hp Superdome2 16s, Integrity RX8640 RX6600 RX2800 RX2660 RX7640, SUN: M4000 T5120 V490 T5120, IBM, Fujitsu, HP3000 and HP9000

Operating Systems

: Veritas, Veritas clustering,VCS, VMS, SVM, XP512, HP Service Desk, WRQ Reflections,Windows, SAMBA, JAVA, Visio, MS Word, SQL, Sun Disk Arrays, HMC, Lantronix, BoKs, HACMP Cluster, VMWare, VCS, HP Openview, Dominos, Lotus Notes, NFS, Tivoli Storage Manager, SAN, Hitachi and Symantec Netbackup, VNC, BMC, Raritan, SIM, Patrol, Service Guard, SUDO, VAS,VPN, Citrix, Raritan, Ignite

Ticketing Software

Confidential

• Managed Disaster Recovery test executions of 30 servers per tests three times per year
• Responsible to keep Procedures up to date with current production environment and updated scripts
• Worked closely with Storage team for proper coordination during actual DR testing for SAN storage split prior to Infrastructure recovery
• Worked closely with Business Continuity Team. This includes Post DR meetings to discuss DR issues occurred during DR testing and also solution setting of DR test issues
• Maintenance
• Support to SAP Application and Database team which includes file system maintenance, resource maintenance, SAP account maintenance
• Upgrades to ensure contemporary and efficient systems usage and minimize required maintenance
• Created Implementation plan procedure for in depth OS patching
• Virtual Server build of VM Hosts, VM Guests and VPARSCluster configuration changes
• Server migrations
• Creation of Disaster Recovery Plans
• Quarterly Disk Space management
• System recovery with Ignite
• Change Management Process
• Verification of Change Management Company Compliance to include review and approval of all requests which included attendance of weekly change approval meetings Senior Systems Analyst/Engineer November 2007 July 2010
• Provide comprehensive hands-on service to SUN, Fujitsu and IBM Systems in a data center of 500 servers.
• Hardware and Software Support Solaris 8, Solaris 10, AIX 5.2, AIX 5.3 and AIX 6.1 including HACMP, Linux Red Hat, SAN
• Performance tuning
• Upgrades to ensure contemporary and efficient systems usage and minimize required maintenance
• Upgrades and patching of Solaris 8 and 10, AIX 5.2, 5.3 and 6.1 including implementation plan
• Server Build of AIX 5.3 including configuration and support of AIX system related issues to include server audit and Application verification
• Virtual Server build of AIX 6.1 including NIM and VIO builds
• Installation of Veritas storage foundation on Solaris 8 and 10 servers to include maintenance and support
• Firmware upgrades
• In depth OS Kernel skills including quarterly OS Kernel patching
• Participated in the 2009 Disaster Recovery Project for data-warehouse for the banking system which included pulling storage of netbackup for applications and databases for testing
• Team member of Company-wide Change Management Enhancement Project

Confidential

• Provided comprehensive service to HP3000/MPEIX, HP9000/UNIX and AIX
• Hardware/software maintenance and support on HP9000 and AIX servers Operating system upgrades root cause analysis and prevention implementation Scripting of system dump information program
• Technical problem solving for UNIX/WAN and AIX based applications
• Hitachi XP256 Regional and XP512 Data Centers Storage support
• Storage support on all Hitachi systems
• Includes installation of the memory, SCSI Cards, Network cards, Tape
• Managed disc space availability Corporate Home Office test center,
• Add-a-machine and delete-a-machine knowledge
• to manage operating systems availability for State Farm Corporation.
• Periodic Disaster Recovery Test for USA and Canada
• UNIX POSIX Shell access for XP256 pair display
• Troubleshooting SAN related problems, switch administrating and
• Administrating Hewlett-Packard disk array subsystem with extensive
• HP Service Desk change coordinator for system migration, system
• Chaired Bi-weekly meeting identification of current system issues
• maintenance coordinated and managed the solution

Confidential

• HP 3000/MPEIX service system. Business Partner account maintenance
• Server maintenance preparation. System reboots System startup and
• Worldwide development and maintenance of Agilent's offshore
• Volume set additions and lost records file recovery. System backup
• Review and investigation of software and hardware Business Partner
• Serviced maestro's automated scheduling system for both MPE and
• Documented unscheduled downtimes
• Business Partner message receipt verification
• Documentation of temporary workarounds and environment changes.
• Preliminary investigation and solution recommendation for Customer
• Service Requests
• Implementation of Level 1 and 2 solutions for Customer Service