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Technical Specialist Resume Profile

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Falls, ChurcH

IT Experiences

Confidential

Network Engineer

  • Experienced Network Engineer working with Cisco Routers 2500, 2600, 2800, 3800, 7600 , Switches 2960, 3750, 4500, 4900, 6500 , and Adaptive Security Appliances 5505 5510
  • Team Lead on 802.1X Implementation across the agency
  • Upgrade field sites with Aruba Wireless network
  • Implementation of Remote Access IPSec SSL and site to site VPNs using Cisco ASA and Cisco Router IOS devices
  • Design, implementation, and management of development network for testing configurations and software before moving into the production environment
  • Troubleshooting of DHCP, DNS, SMTP, and Active Directory Issues
  • Monitoring of the network infrastructure SNMPv3 using SolarWinds Network Performance Monitor
  • Administration of SolarWinds, CA Spectrum, and Ciscoworks.
  • Administration of remote access VPN IPSec SSL solution for the organization
  • Administration of Cisco ACS 5.2 TACACS RADIUS Server
  • Research, test, recommend and deploy leading edge network solutions including new Cisco Routers/Switches, appliances, software tools and specialty hardware to enhance service and life cycle management
  • Assist and mentoring of Helpdesk Technicians with escalated networking issues
  • Deployed, supported and upgraded Cisco IOS switches, routers, and ASA's
  • Built and maintained Visio documentation database of network topology
  • Full installation support of networking infrastructure including racking, cabling, configuring, and management
  • Maintenance of IOS revisions. Allocation and management of IP Addresses, switch port allocations and VLAN assignment
  • Performing network and vulnerabilities scanning using third party programs.

Confidential

System Administrator

  • Developing system, application, security, and network configurations including network and domain migrations and upgrade paths .
  • Recommending new technologies and solutions to proactively support the client's environment
  • Testing and evaluating network systems to eliminate problems and make improvements
  • Determining products and services that best fit customers' needs
  • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
  • Local travel to client sites required as needed.

Confidential

Network Administrator

  • Manage/Configure HP Procurve 2810 2910al, Juniper SRX 240, Cisco Routers 1841 2800 series, Cisco Catalyst 3550, and Dell switches.
  • Installing, configuring network connections with public telecommunications, and network providers
  • Design, implements, and maintains various networks: LAN and WAN systems in accordance with specified requirements. Design network diagrams and drawings to document and assist in communicating current operation status of networks.
  • Implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP.
  • Configure, test, and implement varieties of routing protocols such as RIPv2, OSPF, EIGRP, OSPF, MPLS, BGP.
  • Maintain, install, and upgrade of varieties of software and server platforms: Windows server 2003 2008, Office 2003/2007,SQL server 2008, DNS, DHCP, AD,Symantec Endpoint Protection, MDT 2010, WDS, Blackberry Server, ect.

Confidential

Technical Specialist

  • Resolve or escalate user reported problems/issues.
  • Troubleshoot users' software and hardware problems.
  • Verifying/Troubleshooting LAN connectivity
  • Create/maintain accounts, network folders, access rights, and Organization units in Active Directory
  • Maintain confidentiality of system's data and users' information
  • Re-imaging/upgrade computers with appropriated updates.
  • Assists troubleshooting MS Office 2003/2007.
  • Volunteering

Confidential

Computer Tutoring

  • Instruct elder adults of basic computer usage troubleshooting
  • Assist elder adults with Internet, MS Office searching skills
  • Computer Science Association
  • Languages
  • Fluent in English and Vietnamese

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