SUMMARY

• 5+ years of IT industry experience as System Administrator and Production Support of various applications on Windows environment.
• Experience in installing, configuration, support, upgrading and patching Linux servers using Red hat Satellite Server and also worked on registering different client servers and involved in building channels and pushing the packages to master Red hat Satellite Server.
• Having Knowledge of the ITIL Framework.
• Having Extensive Experience on AD, GPO and SCCM.
• Having Experience on Mac machine support and Air watch Support.
• Added Windows servers and Windows desktops to the domain through Active Directory (AD).
• Worked with Server Team to incorporate remote Sales Office sites into Active Directory, which integrated PCs into SCCM for upgrading, inventorying, and patching.
• Having Extensive Experience on PowerShell Scripting.
• Troubleshoot network connectivity in a LAN/WAN environment.
• Having Extensive Experience on Install, upgrade, support and troubleshoot Win 7 &10 Image.
• Having Experience on using IBM BIG Fix for patch management and security compliance.
• Having Knowledge on IIS server and IIS tuning
• Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM.
• Having Experience in Integrate new applications in the existing OS environment.
• Having Experience in Enterprise Applications running on Microsoft Terminal Services.
• Having Experience in Install and troubleshooting CISCO IP phones.
• Configured DNS, DHCP and Active Directory with strong focus on Domain Controller maintenance and configuration for large financial corporation, including Windows Server 2012, 2008, and 2003.
• Performed Network, Active Directory and Security tasks - WINS, DHCP and TCP/IP, DNS, Trust Relationships in Server 2008/12 - User and folder creation, giving permissions.
• Provided 2nd level support for exchange/active directory as a Contractor administrator for Census Bureau, setting up user's accounts, changing password.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Test applications in Agile and Waterfall development process.
• Having Extensive Experience in troubleshooting Office 2010, 13 and Office 365.
• Responsible for creating and maintaining Microsoft Windows user accounts across the country.
• Processed priority tickets under project goal times.
• Having Experience in Remedy and Service Now Ticketing Systems.
• Having Experience in Update patches using SCCM.
• Working with SCCM to do system imaging, security patch updating, Maintain Inventory Up to date.
• Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC.
• Manage and coordinate a team of Windows and Microsoft SCCM engineers to aid in support of the projects and current needs of the environment.
• Create and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS throughout all of Heinz.
• Worked with Network Security team to ensure proper SCCM ports where implemented.
• Having Knowledge on Create and test SCCM 2012 automated applications for SCCM 2012 deployment.
• Migrate the operating systems form Windows xp to Windows 7 &8, 10.
• Imported and managed multiple corporate applications into GIT repositories and give access rights to the authorized developers.
• Having experience in troubleshooting VDI, Citrix, VMWare, WDS, Symantec End point.
• Having extensive experience on of Microsoft System Center Configuration Manager (SCCM).
• Ability to work with Linux Environment.
• Ability to work with Windows server 2008/2012.
• Having Knowledge on TCP/IP Protocols.
• Having Experience on Version Control Tool GITHUB.
• Experienced with tools like ANT, Maven, Jenkins, Chef and Puppet.
• In-depth understanding of the principles and best practices of Software Configuration Management (SCM).
• Experience with Linux administration, shell scripting, Perl, SQL.
• Having Knowledge on Active Directory (AD).
• Working with Group Policy Management.
• Imported and managed multiple corporate applications.
• Good Interpersonal Skills, team-working attitude, takes initiatives and very proactive in solving problems and providing best solutions.
• Having good knowledge and experience in BMC Service Automation Tools like Remedy Tool.
• Supporting IT infrastructure and resolve day-to-day Tickets on Priority within the mentioned SLA.
• Updating Servers/Desktops with latest service packs and hot fixes.
• Installation and configuration of Microsoft office products all versions.
• Troubleshooting Applications like Oracle, DB2, Toad, MySQL and Quality Center (QC).

TECHNICAL SKILLS

­­­­­­­­­­­­­Operating Systems: Windows 98/XP/ 2000/2003/2008 , LINUX, Ubuntu.

Databases: Oracle, SQL SERVER, MY SQL.

Tools: Ant, Maven, Jenkins, puppet.

Languages: C, SQL, Java.

Microsoft Servers: Windows Server 2003; Windows Server 2008, AD 2003; AD 2008,SCCM

Software: MS Office 2007; MS Office 2003/XP; McAfee; WinZip; Remedy 7.0/6.0; Dame Ware Mini Remote Console; Email (Microsoft Exchange, Lotus Notes Mail); Oracle, Quality center (QC), VM Ware, many others.

Hardware: laptops, desktops, smart phones, Printers, Scanners, network devices, etc.

PROFESSIONAL EXPERIENCE

Windows Engineer

Confidential

Responsibilities:

• Performed cross platform audits of Active Directory (AD) objects and user permissions.
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Insure that desktop/laptop equipment will function properly with Windows 7.
• Insure that desktop/laptop meet Windows 7 hardware requirements.
• Worked within a virtual desktop environment to test VDI builds.
• Using PowerShell Scripts to install the windows patches at scheduling times.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Resolved tenancy technical issues and monitored Office 365 systems.
• Design and document Asset Intelligence, Software Inventory, and Hardware Inventory configuration for SCCM 2012 implementation.
• Discovery of Client’s existing Data Centers’ IT environment (Application, servers etc.)
• Mapping to the client's existing environment with Cloud based Data Center IT environment.
• Performing P2V/V2V migrations/deployment through ovf/templates files in VMWare from Physical/VMWare/Hyper-V environment.
• Gathered migration requirements and based on that created a migration strategy for AD & Exchange.
• Performed end-to-end Exchange 2007 to Office 365 migration starting from designing, opening the ports, building the OS, AD prep, Exchange installation, its configuration, DAG & NLB implementation, coexistence setup, Testing, CAS & HT Role cutover, PF Migration, OAB transfer and mailbox migration by making Exchange database consolidation strategy, decommission of Exchange 2007 servers etc.
• Performed AD migration for different domains starting from OS build, DC promotion, DNS, WINS, FSMO role transfer, servers/applications redirection on new AD/DNS/WINS servers, demoting old AD DC servers.
• Quest Migration Manager Tool experience in office 365 and active directory.
• Administered Microsoft SCCM 2012 environment, including creating or editing security groups, application deployment patch management, general troubleshooting.
• Design and configuring AD Forests, Domains, Trusts, Group Policy, OU's, promotion & demotion of domain controllers.
• User base accounts of 15,000 and Windows server count of 2,000 running different flavors of Windows Operating Systems such as Windows 2012 R2, Windows 2008 R2 and Windows 2003.
• Design and document Client Health and Remediation configuration for SCCM 2012 implementation.
• Maintain SCOM 2007 What's Up Gold on a daily basis
• Configures and maintains SCOM in the LAB/Dev environment
• Assist Branch offices with backups (Symantec backup Exec)
• Assist with AD and Exchange with branch offices related issues
• Maintains and configure Microsoft Forefront and mail alive
• Prepares and delivers system performance statistics and reports weekly (disk usage, forefront reports).
• Having Knowledge on Microsoft System Center Suite.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Having Knowledge on ITIL framework.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Administering servers and applications of IIS 7.5 instances across dozens of web farms from Development up through multiple Production environments.
• Setup VM’s for the users who need and maintain them accordingly.
• Implemented new Virtual infrastructure utilizing VMware vSphere suite 5.2 bundled with ESX hosts, vCenter Servers.
• Having experience on VMWare Administration, configuration, administration, and monitoring of vSphere.
• Update patches related to Microsoft to maintain OS up-to date.
• Create and test SCCM 2012 automated applications for SCCM 2012 deployment.
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
• Developed project plan, served as primary task resource, implemented and migrated domain from Windows 2008 to Windows 2008 R2.
• Provides windows server systems architecture, administration, installation, optimization, problem isolation and resolution.
• Upgraded worldwide Active Directory forest to Windows 2003.
• Utilized Nagios monitoring tools to ensure that servers are on the network and have available disk space.
• Implemented DNS for external name resolution
• Installed and configured IIS
• Using SCCM 2007, actively planned nightly migration efforts (Windows 7 to Windows 8), coordinating with users, management, managers, project management, and co-workers.
• Design and implement PowerShell 3.0 scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.
• Provided VPN support for General Electric (G.E.); Water, Aviation and Transportation.
• Managed User Groups and email password configuration.
• Exchange 2003 Administration and account creations.
• Created new hire ids in Active Directory, Rumba, SWMS and AS400.
• Deleted users from the Term list that was provided on a weekly basis
• Maintained incoming tickets in Remedy.
• Monitoring the helpdesk mails and replying to End user.
• Migrate the operating systems to Windows 8&10.
• Check with the System users and install all the software’s they need compatible with the OS.
• We provided on call support for the users on 24*7, in rotational shifts.
• Working with Remote Desktop Connection (RDP) to take Systems remotely and work on them to resolve the problem.
• Adding and Removing Systems from the network using SCCM, Install all the security patches, latest updates for OS directly to all systems that are in SCCM.

Windows/Active Directory Engineer

Confidential, NY

Responsibilities:

• Ability to manage SCM processes which include compiling, packaging, deploying and application configurations.
• Working with Active Directory and SCCM servers to maintain all the systems and users in to the domain.
• Perform root cause failure analysis using log files and reports.
• Resolve hash package mismatch issues on distribution points.
• Troubleshoot and resolve SCCM management point policy issues and package/program deployment failures.
• Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM.
• Implemented Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.
• Research potential solutions to unresolved issues, provide input on technical documentation, and lead weekly team meetings.
• Responsible for building SCCM server.
• Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC.
• Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Configured PC's for networks and performed break/fix troubleshooting and resolution
• Provided software support for Microsoft Office applications
• Performed hardware, printer, and network installation and support
• Installed and configured Windows Server 2012
• Installed and configured SCCM 2012 on Windows Server 2012
• Migrate the operating systems form Windows xp to Windows 7 &8,10.
• Creating builds using shell Scripts, Maven scripts manually and automated.
• Troubleshooting deployment and installation issues.
• Monitor all the PeopleSoft applications; Update the patches frequently if they are any.
• We provided on call support for the users on 24*7, in rotational shifts.
• Used Jenkins& Puppet to perform automated CI Builds and Deployments.
• Adding and Removing Systems from the network using SCCM, Install all the security patches, latest updates for OS directly to all systems that are in SCCM.
• Used some version control systems GIT HUB.
• Day to day monitoring the BMC remedy tool and to assign the tickets.
• Manage ACTIVE DIRECTORY (AD).
• Able to install and work with GITHUB.
• Monitoring the helpdesk mails and replying to End user.
• Take backups from the systems regularly and store them on web as well as in tapes.
• Setup security policies for users like setup firewalls for restricted work for the user account.
• We are creating new users, lock/unlock user accounts and monitor the server security regularly.
• Check with all the systems in company every day whether all the security patches are up to date if not we push those patches manually to the systems.
• Install systems and work with network team to take the systems into the home network.
• We maintain the inventory of the systems up-to date, we include all the details who use the system and what the software’s that system needs, project details everything up-to date .
• We are having lot of VMWARE projects, so install VMWARE and we solve all the problems related to VMware’s. If we didn’t get the problem, check with client for their security patches and limitations; work with them to solve the problem successfully.
• Solve the most problems remotely by taking machines using SCM Console or Remote Desktop Software’s.
• Installation and configuration of lotus notes and troubleshooting.
• Remedy tool report pulling and calculating SLA violation reasons.
• Installation and configuration of Microsoft office 2007 & 2010, 2013.
• Supporting IT infrastructure and resolve day-to-day Tickets on Priority within the mentioned SLA.
• Troubleshooting desktop issues in the 2nd level escalation.
• Updating Servers/Desktops with latest service packs and hot fixes.
• Installation and configuration of quality center (QC) and troubleshooting the errors.
• Installing and configuring printers, Connect to local and network print devices. Communicating with Internal teams on different issues. Installing Various Software’s for user desktop based on their project requirement.
• Manage users, groups, permissions and roles. Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.
• Working experience on remedy ticketing tool.
• Configuring LVM on Linux systems.
• Performance Monitoring of servers and taking backups.
• Administration and Configuration of NFS, Samba, Tomcat and DHCP Servers.