SUMMARY

• 17 years of overall experience in Software development of web, windows applications and telecom network systems for Banking, Telecom and Billing domains
• 10 years of experience in design, development, implementation and deployment of PEGA PRPC Version 8.x,7.x, 6.x applications with strong Banking implementation background
• 7 years of experience in the development of Web, Distributed & Client - Server Java centric enterprise applications using Java, XML, Web Services and J2EE Technologies
• Rich experience in the design and development of shared/reusable enterprise rules and workflows, UI, data models and activity components for PEGA BPM platform solutions
• Strong experience in design and development of Enterprise Class Structure, Ruleset hierarchy and Framework models
• Excellent hands-on experience in implementing the Data Transforms, Flows, User Interfaces, Reports, Declarative Rules and Decision Rules
• Experience in implementing the Integration Connect and Service calls using PRPC’s SOAP, REST, JMS, MQ and File
• Hands on experience in debugging tools such as Clipboard, Tracer, PLA and System Management Application (SMA)
• Performance Analysis and optimization using PAL and DB Trace
• Extensive experience in PEGA environment setup, maintenance, managing releases, ruleset versioning, packaging and deployment into all environments
• Experience in participating in the DCO sessions for large scale PEGA PRPC application projects
• Experience in implementing architectural practices like Service Oriented Architecture (SOA) with strong familiarity with SOAP & REST services
• Rich experience in performing reviews and walkthroughs of all project deliverables to ensure the quality and completeness of functionality, adherence to PEGA guardrails and development best practices
• Extensive experience working in agile software development methodology

TECHNICAL SKILLS

BPM: PEGA Rules Process Commander (PRPC v 8.4,8.3,7.3, 7.2, 7.1, 6.2)

PEGA Frameworks: CPM (Pega Customer Service 7.1)

Products: EMC SMARTS (Ionix)

SDLCs: V-Process, Waterfall and Agile methodologies

Platforms: UNIX, Linux, Solaris, Windows NT/XP/Vista/7/8/10

Programming Languages: Java, JavaScript, SQL, PL/SQL

J2EE Technologies: JSP, Servlets, EJB

Framework Tools: Spring 2.x/3.x, Struts 2.x, Hibernate 3.0, Spring MVC

Web Technologies: HTML, CSS, Java Script, VB Script, XML

Web Services: SOAP, RESTful, SOA

Databases: Oracle 10g, DB2, MySQL, SQL Server

Tools: JUnit, Eclipse, SOAP UI, SQL Developer, TOAD, CVS, SVN, PVCS, Maven, Ant, Jira, Rally,HP ALM, Dynatrace, ServiceNow

Servers: Apache Tomcat, WebLogic, JBoss, WebSphere

PROFESSIONAL EXPERIENCE

PEGA Senior System Architect

Confidential

Responsibilities:

• Involved in case design and configured different stages needed for the case lifecycle
• Worked on REST and SOAP integrations end to end from consuming the service to use it in the application
• Exception handling and capturing the service request and response for easy debugging of the service failures
• Worked on the Security features like Access role, Access of Role to Object etc.
• Involved in localizing the application to French language
• Adding history instances separately for English and French language
• Created indexes for SQL queries for Obj browse/Report definition related data base retrieval queries
• Created Subcases from flow rules through create case shape
• Configured a common flow action throughout a case life cycle
• Displaying the Worklist/Workbasket cases, by joining the different classes.
• Worked on thread, node level data pages and configured report definition and connect rules in it
• Involved in writing a CSV file to the Server Folder using Connect-File rule.
• Created an advanced agent which runs every day at the schedule time to generate a CSV file at server folder
• Worked on SLA rules to resolve the cases automatically if no action performed by user for 24 hours
• Consumed a REST Service for getting different transaction limits that the officer can be eligible
• Created a File Listener which listens to the .CSV file in Server folder and Parse delimited rule for parsing the csv file
• Created thread level data pages to get the data from different sources

PEGA Senior System Architect

Confidential

Responsibilities:

• Exhibited rich hands-on experience in architecture, design, development, implementation and deployment of PEGA BPM solution ICE Agent Desktop built using PEGA Customer Solution 7.1.4 on top of PEGA PRPC 7.1.9
• Involved in the integration of the ICE Agent Desktop application with IVR Telephony system via Avaya using PegaCALL (version 7.1)
• Used PEGA BIX 7.1 to extract BPM data - assignment, process, work object, service case and interaction details
• Worked on scheduling agents at application level using the data from BIX extract reports
• Worked on activity components and workflows in PEGA CPM Framework 7.1 to meet the requirements
• Created the Cases, data models and ruleset hierarchy using PEGA PRPC 7.1.9 features
• Implementation various enterprise rules - activities, data transforms, declarative rules and decision rules
• Creation of UI components Harnesses, Sections and Flow Actions using PEGA Rules Process Commander (PRPC)
• Worked with PAL, SMA, Tracer, DB Trace, Live UI, Clipboard, PEGA & Alert logs in analyzing and resolving issues
• Worked as release coordinator for managing releases, ruleset versioning, creation of product rules for packaging and migration to Development, Test, Pre-production and Production environments
• Involved in PEGA environment set up and maintenance along with Infrastructure Automation Team
• Integration with Confidential ’ s customer information system A6 and Account & Transaction Management System TSYS using SOAP over XML web service integration
• Integration with CMOD using SOAP based web service integration to retrieve statement data and request statement reprint
• Integration with CCRL Shared Services using SOAP based web service integration to add/remove authorized users
• Integration with File Server using PRPC File Connector
• Involved in the warranty support of the application by managing production support activities

PEGA Senior System Architect

Confidential

Responsibilities:

• Involved in design of Enterprise Class Structure, enterprise rules and Frameworks
• Involved in Ruleset configuration, ruleset versioning, maintenance and management for enterprise application
• Involved in the creation of data models
• Involved in the creation of cases, stages, flows and workflows
• Responsible for architecture, design, packaging, deployment of the application to various environments - creating & managing product rules
• User provisioning using access groups, access roles and privileges
• Creation of UI components Harnesses, Sections and Flow Actions
• Creation and Implementation of activity components, data transforms, declarative rules and decision rules
• Responsible for ensuring that the development and construction of PEGA based deliverables meet established quality standards and objectives, best practices and PEGA guardrails
• Participating in DCO sessions to help evolve use cases and requirements
• Worked on circumstancing by creating the circumstance definitions
• Designing the SQL connectors to get data from the external databases
• Worked with PAL, SMA, Tracer, DB Trace, UI Inspector, Clipboard, PEGA & Alert logs in analyzing and resolving issues
• Ensuring application reliability, scalability, performance and functional integrity
• Integration of NDAO program with various Confidential legacy systems like OLB, ECIF, PCF, DSM, DM, COLT, ECM and GOW
• Integration of MPSO R2 program with multiple legacy Confidential systems like CBR (Credit Bureau Request), DM (Decision Management), Capstone (for Cards verification), COINS (for enquiry services) and COLT (for generating card)
• Integration of OLB with various Confidential legacy systems like AML for compliance check, ECIF for client onboarding, TSYS for account setup, CAPSTONE for Adjudication and gets credit card number and adjudication status
• Integration of Koala application with multiple legacy Confidential systems like AML (Anti Money Laundering), ECIF (Enterprise Customer Information), Capstone and TSYS.