SUMMARY

• Highly qualified and extensively trained IT/Network professional with over 20 years of wireless technology and engineering and project lead experience. Lead cross­functional teams and coordinating multiple projects simultaneously. Solutions oriented with notable success directing broad range of IT/Network initiatives while participating in planning.

• Formally trained and experienced in LTE (SGW PGW), CISCO Systems VoLTE, IMS Core, EPC Core, TAS/CTS, ENUM, HSS (ALU and E///), SCG, MME (ALU and E///), PCRF, eNodeBs, and 3GPP AAA, 3GPP2 AAA, GGSN, SGSN, TCP, VLR, MSC, SMSC, and HLR
• Formally trained and possess an in - depth understanding of tools such as: MARS, MTAS, RTT, Remedy, IrisView, NetGEO, Gemalto SIMOTA, COSMO, EHealth, SevOne and SANE (Hummingbird SSH), TNS, AICENT, CrossRoads (URA), RIA, VGRX (IR.21), SYBASE, NPAC, Number Portability, LERG,KEYNOTE, CRT and PERFECTO
• Formally trained and experienced with various networking protocols, including TCP/IP, IPX/SPX, and AppleTalk. Practical experience in Networking Topologies, Routers, Bridges, Switches, Hubs, and overallnetworkdesign.
• Formally trained and possess an in-depth understanding and experience with Cisco STARENT PDSNs (ST16/ST40), Juniper, NokiaF5, Cisco Routers (71W/72W, 77W, 78W/79W, and 32W), Lucent, Nortel, and Motorola switches.
• Working Knowledge and experience with Protocols and Interfaces such as: MPLS, OSPF, BGP, PPP, SIP, MIP, PMIP, GTPv2, RLP, RP, ICMP (PING and TRACERT), X2, S6a, S6b, Sh, S1u, S1MME, GPV2, PMIP, MIP, Radius, Diameter, Signaling Protocols SS7, A10 (RP), A11, A12, and A13.

PROFESSIONAL EXPERIENCE

Confidential, Plano TX

RAN Integration/ Commissioning Engineer

Responsibilities:

• Analyzing, preparation, implementation, troubleshooting, and verification of the configuration and integration of a nodes, networks and/or systems.
• Responsible for the execution of planned implementation of the product configuration and integration work.
• Working with and leading various market networks for internal and external customers.
• E2E troubleshooting of LTE BTS Installations, Configurations, and Maintenance of various networks.
• Working to identify and drive improvements in markets and address customer concerns in timely fashion.
• Utilizing internal personal skills for customer presentation and to deliver in high octane, fast paced delivery environment
• KPI and RF performance understanding of RAN networks.
• Executing test cases and working knowledge of scripting and coding.

Confidential, Richardson TX

RAN Integration/ Commissioning Engineer

Responsibilities:

• Worked with and managed Customer Information questionnaires (CIQ)
• Responsible for equipment power up and testing in a standalone environment including cable connections
• Ensure the latest software and the correct configurations are loaded into the equipment
• Ensure the cell site is connected to the network and integrated to become a functional part of network
• Ensure any new hardware is connected to the network and integrated into the cell site
• Seamless end-to-end LTE cell site test support and ownership of cell site planning phases to remote LTE Cell site acceptance
• Technical writing skills required to create specific commissioning, integration and LTE cell site acceptance methods of procedures
• Single point-of-contact for integration, commissioning and acceptance issues.
• Activations and integration testing
• Support the knowledge transfer of commissioning and Integration to other engineers
• Define key Performance indicators to ensure there are no customer experience impacts

Confidential, Southlake TX

Senior Network Technician/Engineer

Responsibilities:

• Troubleshoot MPN and Enterprise customers' LTE and CDMA data issues for end to end support regarding EHA/EXGW, PGW IP Pools, Static IP Pools, MPN, and FES connectivity issues.
• Excellent understanding of Nokia Radio and Radio Access products for GSM, WCDMA,LTE,IoT,5G
• Expert experience working with NOKIA access tools Ansible, NetAct, Altiplano, AMS, Navicat, and AirScale Cloud access.
• Troubleshooting data processing issues pertain to, but not limited to TCP/IP, Telecommunication facilities, manufacturing phones, and any other mobile communication problems. Perform traces and simulate scenarios through the Switches, Base Stations, Wireless Towers, and Authentication Servers (AAA, HLR, and HSS). Work closely with the New Features Group to assist in the deployment of new features and devices.
• Change Control implementations and testing with configuring of 3G and 4G devices to hash to specific EHA/EXGW, PGW IP Pools
• AAA configuration and attribute assignments to MDNs on CDMA network
• HSS APN configuration and assignments for MSISDNs for 4G testing
• Configured, troubleshoot, and provided technical support for PC's, wireless modems, and POS terminals to connect to the Internet /Intranet and ISP's using such technologies as Circuit Switch Data, CDMA, 1xRTT, 1xEvDO, eHRPD, and LTE

Confidential, Houston TX

Wireless Technical Support

Responsibilities:

• Provided guidance to Tier2 and Tier1 agents in problem solving.
• Resolved technical escalations for Managers, Directors, Vice Presidents.
• Responsible for communicating at a business level to provide status and updates to necessary business departments and executive departments
• Independently coordinated multiple tasks that needed resolution in an expeditious manner.

Confidential, Houston, TX

Customer Service/Information Technology Support Services Specialist

Responsibilities:

• Provided exceptional Tier2 client support to vendors and Tier1 support representatives.
• Coordinated with engineers to identify and track problems that may occur with products to meet client needs.
• Worked both independently and as a team in identifying and solving problems for client needs.
• Established logical and sequential methods for accomplishing stated goals.