Network Engineer Resume Profile

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Completed Cisco Router and Cisco Switch refresh project for UPMC
Completed Cisco IOS upgrade project for UPMC
Currently working on Wireless upgrade project for AHN and their EPIC rollout
Provide assistance with Network support for AHN as well. Diagnose and resolve network issues and outages.
Document the placement of network equipment at remote campuses

Confidential

Network Analyst II

Two man team responsible for 138 remote locations and 2 datacenters network support
Worked to repair or identify root cause of any outage that was perceived to be or was a network issue.
On call support for network outages.
Maintain, monitor, and troubleshoot network devices, wireless
Identify root cause of outages and complete steps to correct or put in work around
Configure and troubleshoot enterprise Cisco routers ,switches, and access points
Complete RMA with Cisco
Maintain inventory of spare equipment for failures
Configure devices and ship them to site
Work with onsite personnel to install new devices remotely
Conduct training, technical interviews for Tier 1 NOC and help desk
IOS upgrades
Complete emergency routing, switching, firewall changes that were impacting production
Troubleshoot and replace datacenter hardware
Conduct packet captures to rule out or isolate network issues
Complete Requests for Change when needed
Signing off on RFCs as technical reviewer
Maintain site Visio drawings with current network equipment and IP addresses

Confidential

Global Enterprise Network Operations Center Technician, Team Lead

24/7 Group that monitored and addressed any network outage within the global Fedex network
Open tickets with circuit providers on down or degraded circuit connections
Configure and troubleshoot routers ,switches, and access points
Troubleshoot VOIP issues and Voice circuits
Troubleshoot and monitor VSAT connections
RMA faulty devices and hardware with Cisco
Walk on site personnel through troubleshooting or installation of hardware
Conduct bridge calls to isolate and determine root cause for outages

Confidential

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