OBJECTIVE

• To obtain a position in which present knowledge and abilities, coupled with personal commitment and attention to detail, will allow unparalleled performance and aid in company growth.

SUMMARY

• In - depth knowledge of Network Operations, Telecommunications, Quality Assurance and Change Control.
• Strong business skills, with a proven track record in IT Technology Operations Development and Management.
• Leadership qualities, ability to manage and maintain highly functional vendor relationships.
• Outstanding communications skills in technical, as well as business arena.
• Proven project management abilities; able to assume multiple responsibilities and attain delivery of high standards within time-sensitive and fast-paced environments.
• Significant experience with IT planning, implementation, organizational infrastructure, procedures & department policies in high growth single site, and multi-site organizations.
• Disaster Recovery and Business Continuity Planning in support of Operational Uptime.
• LAN/WAN Networking, Bandwidth Management, Traffic Queuing/QOS.
• Cisco Routing/Switching and Security (PIX/ASA) products Administration.
• Cisco Voice Gateway (H.323/MGCP/SIP) configuration and implementation.
• Cisco Unified Communications (Call Manager) v3.3-12.0.x VOIP Telephony Systems Design, Implementation and Administration.
• Cisco Unified Messaging (Unity) and Cisco Unity Connection systems administration.
• Cisco Unified Presence (CUPS/IM&P) to include Jabber clients’ implementation and support. MRA (Cisco Expressway E/C) design and implementation.
• Cisco Session Management Edition (SME) design and implementation.
• Contact Center experience to include Cisco IPCC Express/UCCX, Avaya ACD/Vector design, IVR, CTI, Workforce Management systems, Call Recording.
• CUCM Express and Cisco Unity Express 7.1-11.0 implementation and support.
• Cisco CER systems administration.
• Cisco UC on UCS B and C Series implementation and support.
• VMware virtualization management, design and networking
• Cisco MeetingPlace design and implementation.
• Cisco Video and Telepresence Suite design, installation and systems administration
• SIP Trunking/T1/PRI/DS3/Frame Relay/IPLC Circuit Procurement and Provisioning.
• Windows 2K Server Farm (Dell/HP/Compaq) and Active Directory/GPO implementation.
• Microsoft Exchange Server administration.
• Network Security Initiatives to include IDS and PIX Firewall implementation and maintenance, server hardening, network vulnerability assessments.
• Avaya PBX telecommunications platform systems administration.
• NAS/Storage and Data Backup/Recovery planning.
• HPOV, CiscoWorks, and Solarwinds network management system setup and management.
• AWS (Amazon Web Services) administration

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Sr. Unified Communications Engineer

Responsibilities:

• Pre-sales and System Design/Implementation of Cisco VOIP infrastructure/deployments to include Cisco Unified Call Manager, Telepresence, CUPS, Unity Messaging, UCCX contact centers, UC on UCS, CER, CUBE, CME/CUE, Expressway E&C (Mobile and Remote Access), Session Management Edition, IM&P/Jabber, and BE6K/BE7K.
• Lead Engineer role and duties for Voice Deployments consisting of presale and system design, customer information gathering, implementation, testing, customer training and system acceptance/project closure procedures.
• Presales to include customer requirement gathering, BOM/Quote and SOW/SA generation using Cisco suite of Presales and Design applications.
• Recently acted as Lead Engineer for NC statewide Administrative Office of the Courts IPT rollout for the entire state of NC.
• Telepresence/Video Lead Engineer for Video/Telepresence Design, Implementations and Upgrades for the North Carolina region.
• VCS-Control, VCS-Expressway, TMS/TMSXE/TMSPE, Conductor, Telepresence Server, Telepresence Content Server, Acano/Cisco Meeting Server, Video Endpoints, WebEx, Jabber Guest and Spark Hybrid Services systems design/deploy/administration.

Confidential

UCCX Customer Support Engineer

Responsibilities:

• T2/T3 technical support for the Cisco Unified Contact Center Express Call Center application.
• Formulation of technical action plans to facilitate customer resolution of technical issues.
• Provided support for the UCCX Call Center application on a world-wide basis.

Confidential, Herndon, VA

Sr. Network Engineer

Responsibilities:

• Voice systems support to include Cisco Unified Call Manager, Cisco Meeting Place, Cisco Unified Presence Server/CUC, Unity Connection Messaging and IPCC Express/UCCX.
• Engineer role and duties for voice deployments consisting of system deployment, customer information gathering, implementation, testing and customer training.
• Customer voice network maintenance to include system upgrades and patches.

Confidential

Sr. Network Engineer

Responsibilities:

• Pre-sales and System Design/Implementation of Cisco VOIP infrastructure/deployments to include Cisco Unified Call Manager, Telepresence, CUPS, Unity Messaging and IPCC Express/UCCX.
• Lead Engineer role and duties for Voice Deployments consisting of presale and system design, customer information gathering, implementation, testing, customer training and system acceptance/project closure procedures.
• Customer voice network maintenance to include system upgrades and patches.

Confidential

Sr. Network Engineer

Responsibilities:

• Pre-sales and System Design/implementation of Cisco VOIP infrastructure/deployments to include Unity unified messaging, IPCC Express, Cisco Unified Call Manager, CME and H.323/MGCP Gateways.
• Windows 2003 Server/AD/Exchange systems administration.
• Network Design and Systems Management/Planning for City Government customers to include Network Assessments and recommendations of infrastructure replacements and upgrades.
• R&D of new technology and product testing of new technology solutions to enhance end-user productivity and systems effectiveness.