SUMMARY

• Accomplished professional with a diverse background in Telecommunications. Highly skilled Confidential extracting and evaluating sophisticated data to make strategic and informed business decisions. Excellent communication skills, able to reach across all levels of an organization to drive collaboration.

TECHNICAL SKILLS

Technologies: LAN/WLAN/WAN; DNS, DHCP,UDP and TCP/IP, ARP, NAT, RIPv2, BGP, OSPF; RADIUS, General Packet Radio Service (GPRS) / Enhanced General Packet Radio Service (EPRS or EDGE) ; Broadband Digital Subscriber Line Access Multiplexer (DSLAM), xDSL (VPI/VCI), PPPoA, PPPoE, PPTP, L2TP, PPP, chap, PAP, SNMP, ATM (VPI/VCI), FRAME RELAY(DLCI); HTTP, HTTPS, SSH, Telnet, FTP, SFTP, Wireless GSM GPRS EDGE, BSS/BSC; 3G/4G/5G Mobile networks; Wireless Broadband Universal Mobile Telecommunications System (UMTS) High - Speed Downlink Packet Access (HSDPA) LTE ; WiFi (802.11a,b and g), WiMax (802.16), Timeplex Link /2+, Link/100, NORTEL DMS-100, T-Berd 224, TitaN 5500,

Programs: Visual Studio 2010/2012/2013 , Object Oriented Language C# (C-Sharp), Java, C/C++, Ericsson (CEX (Common Desktop Explorer), ENIQ), Ericsson AMOS; Business Object, MS Excel, Tableau, SQL, PhP, CSS, MySQL, PhpMyAdmin, Alacatel, Matlab and Simulink, Window, Unix, Sun O/S, Agile and Waterfall; Proficient in Dreamweaver as an efficient web building tool, Lotus Approach, Expert Advisor, Scopus, aPRIORI, CLARIFY, BMC Remedy, Lucent NAviscore, IMAS-VU, Timeplex TIME/view, Nortel OMCR/e3

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Telecom Escalation Support

Responsibilities:

• Provided Tier 3 Level support for all Telecom Escalation issues.
• Supported ADTRAN 900\924e Switches.
• Supported Fortinet Switches
• Worked on escalated cases to meet the defined Service Level Agreements and Key Performance Indicators
• Coordinated with Market Management, Operations Support and Product teams to resolve issues of a technical and business nature
• Provided the necessary interface with Telco (Vendors) to ensure that Link\Line\Backhaul outages are resolved in a timely manner.

Confidential, Richardson, TX

XML/Web Applications Support

Responsibilities:

• Provided support for Virtual WLAN, which supported Automotive Software Solutions.
• Provided support to customer to navigate through the upgraded secured ACCESS.
• Provided Support training to Auto dealerships on how to walk through Customers Financing Software.

Confidential

Sr. Specialist Advanced Technical Support

Responsibilities:

• Provided support for Virtual WLAN, which is part of Confidential &T Software Defined Network utilizing IPv6 interfaces.
• Provided Cloud based Management Application Support for Ericsson Mobility Network Elements/Servers
• Provided Support for AIC Cloud based Access to Mobility Network Nodes distributed across multiple markets AIC is proprietary to Confidential &T and it is similar to Azure/AWS type access over the cloud).
• Provided timely solutions to internal users/customers problems.
• Experience with using AMOS as a tool for connecting to Nodes (RNC, eNodes) for effective troubleshooting.
• Experience with using SMTOOL for perform MC restarts
• Managed and troubleshoot access to Prime 4.2 CSBH GUI --- Cisco Small Cells, ensued that they are active and not offline.
• Supported both internal and external customers with account creations to conform with group Policies and Group level of Authorizations.
• Implemented password reset and application access on Active Directory.
• Provided VPN connectivity support, and all employee remote network access.
• Managed and supported Confidential &T deployment of Small Cells and DAS to Offices and Stadiums in the Mid West and the South West Markets of Confidential &T.
• Provided support on Business Object Reporting and BO Analytical Tool.
• Performed Complex Data Traffic collections along with employing Business Object and Tableau to conduct analysis for the discovery of patterns/trends of diverse customers data usage.
• Performed scheduled weekly backup on over 200 servers.
• Worked and performed logical network additions/integration on the Voice Core Network.
• Ensured that all Nodes/Elements (ATCA, AN, MGW, ER8600 etc) are properly integrated logically into the Confidential &T Voice Core over the W-NMS Server and ensure that the Nodes/Elements are visible and are passing alarms to Netcool.
• Provided Application support for ENM LTE over VMWare.
• Supported Cisco Enterprise Small Cell over LTE.
• Provided Administrative support for Cisco Prime 4.2 CSBH.
• Provided Administrative support for Cisco SON Platform which connects with Confidential &T RNCs and eNodeBs, which includes Turning SON OFF/ON to RNC..
• Tested Connection Reliability across multiple OS (Win XP\Win 7\ Win 8 and Win 10)
• Performed OS imaging to allow testing of Software Connection Drivers across multiple Operating Systems
• Set up WiFi (802.11)/WiMaX (802.16) Test Procedures over multiple platforms.
• Managed and coordinated deployment of WiFi (802.11) Routers/Access Points to Commercial and Residential subscribers.
• Provided users expert level support on Nortel OMCR, Nortel Voice Core.
• Ensured that all elements on the network are collecting performance xml files and that files are current.
• Supported applications over Unix such as W-NMS Apps and OMCR Apps and all Ericsson OSS Servers.

Confidential

Wireless Data Engineer

Responsibilities:

• Built the Data portion of the UMTS\HSPDA - which will deliver 3.5 Mbps on the Downlink. Helped to determine the transport between the Node B, the RNC, the Media Gateway and the Core Network.
• Created a platform for improving the SGSN Gb Links from 384k per Gb link to 1544K.
• Investigated Causes for network bottleneck for better working of the Wireless Network.
• Investigated new generation data elements to replace existing TDMA and GSM Networks.
• Provided the Design, Capacity Adding Performance Analysis of the ISP/Public Packet network Connectivity.
• Investigate new generation data elements to replace existing TDMA and GSM Networks.
• Performed implementations of GPRS/EDGE service for Confidential Network.
• Perform Fault Analysis, Utilization and Performance Analysis of the GPRS\EDGE Data Network.
• Used Business Object and ESPA as primary analysis tools to measure EDGE Data Network Performance.
• Ensured that the key KPIs (Throughput, Data Volume, TBF Failure Rate, PDCH Sharing, Latency etc) are within Company ( Confidential ) defined acceptable benchmark/Metrics for best customer data experience.
• Employed Business Object to establish and ensure that Attach Success rate is 99% and better. Also that PDP Activation Context Success Rate is 99% and better. Perform capacity planning: Forecasting network growth through creating efficient reporting using both ESPA and Business Object reporting tools. Provide expert level support for GPRS\EDGE related issues.
• GRX Interfacing, ensured that the GRX is provisioned with adequate bandwidth between our GRX and our Network.
• Used Solaris system on a daily basis to run snoop on HSS, AAA, CSF, interface for troubleshooting.
• Have a clear understanding of several protocol, such as Diameter, Radius, LDAP, SIP.
• Performed heath checks on all elements within the IMS core such as CSCF, HSS, AAA.
• Excellent knowledge with protocols, such as TCP/IP, http.
• Utilized both Tektronics K1205 and Agilent E7478A Protocol Analyzers to capture and troubleshoot Layer 3 SS7 issues/messages
• Supported both internal and external users with account creations to conform with approved group Policies and Group level of Authorizations.
• Troubleshoot AD/LDAP Access issue to include password reset and application access on Active Directory.
• Excellent understanding of the OSI model for effective troubleshooting strategy.
• Possess knowledge of Java, Oracle, Linux/Unix.
• Participated in cross-functional project as scheduled.
• Worked on the implementation of Confidential Push To Talk Features.
• Updated daily logs with site/server specific information.
• Composed clear and concise reports for system documentation.
• Monitored IMS platform using available Performance Monitoring tools (NetQOS, ESPA).
• Provided maintenance and configuration supports on Cisco routers and Extreme Switches (OSPF, BGP).
• Possess extensive hands on experience supporting existing 802.11, configuring and supporting Access Points Confidential both Business and residential premises.
• Provided Wireless LAN solutions to update and upgrade existing LAN facilities.
• Tested Connection Access over UMTS/HSPDA/LTE across multiple Operating Systems (Win XP\Win 7\ Win 8 and Win 10)
• Performed OS imaging to allow testing of Software Connection Drivers across multiple Operating Systems.
• Set up WiFi/WiMaX Test Procedure over multiple platforms.