SUMMARY

• Around 6 years of IT Industry experience using Atlassian Tools(Jira, Confluence, Bitbucket, bamboo) on Linux/Unix and Windows environments.
• Excellent understanding of SDLC Methodologies like Agile, Waterfall and other processes.
• Responsible for communicating Defect Status Reports to business in project meetings.
• Participated and Organized weekly meetings and walkthroughs to improve the testing efforts.
• Managed users, workflow, groups and projects in JIRA.
• Reported bugs and tracked defects using JIRA.
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build - related issues for different products and versions.
• Strong experience in System Administration, Installation, Upgrading, Patches, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on UNIX (SUN Solaris, Red Hat Linux) Systems.
• Strong knowledge on system administration, configuration and customization of Atlassian tools.
• Planned and executed the migration from Bugzilla-based bug-tracking and Jenkins CI tool into the Atlassian-based suite (JIRA, Confluence, and Bamboo).
• Implemented continuous build and continuous integration/deployment process using tools like Jenkins and bamboo etc.
• Experienced in customizing Atlassian products by developing various plugins, event listeners and scripts in JAVA, JavaScript, Groovy script, Jelly Script and JQL.
• Test applications in Agile and Waterfall development process.
• Extensive knowledge and administration experience in Atlassian products like Jira, Confluence, Bitbucket, Bamboo, Fisheye, and Crucible.
• Created dashboard and reports to share with partners and internal teams to track progress on the project.
• Experience with Atlassian JIRA installation, administration and maintenance.

PROFESSIONAL EXPERIENCE

Confidential

JIRA Administrator/Asana Administrator

Responsibilities:

• Experience with Atlassian JIRA installation, administration and maintenance.
• Worked with cross-functional teams to support JIRA and Tempo in ways that will help them improve their business process.
• Coordinated with team leads to determine needs and how best to implement JIRA within department.
• Developed all custom project processes, workflows and schemes within JIRA to accommodate the organization's needs.
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Managed 100% of this administrative piece is on the JIRA workflow management with a lot of customized automations with Groovy, JavaScript programming and with some plugins.
• Integrated JIRA and Confluence as trusted applications.
• Performed support and upgraded Jira from 7.13.11 to latest Version and Confluence upgraded from 6.9.0 to latest Version and Bitbucket upgraded from 6.9.0 to latest Version and Bamboo 6.9.0 to latest Version.
• Configured LDAP / Active Directory authentication for user management.
• Mentoring the Product Managers and Developers with the JIRA Project level administration.
• Updated some issues using a script runner for transition or performing a calculation and storing the result in a custom field on the issue.
• Developed complex JIRA project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Acted as a technical contact to troubleshoot issues occurring on JIRA or Confluence.
• Created complex JIRA workflows including project workflows, screen schemes, permission schemes, and notification schemes.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Coordinated applications like Fisheye, Stash and Bamboo to JIRA separated from other PM apparatuses.
• Guided, and assisted technical and non-technical people across the organization in use of JIRA/Confluence.

Environment : JIRA, Bamboo, Bitbucket Server, Atlassian Suite (Stash, JIRA, Confluence, crowd), JIRA Service Desk, JQL, HTML, CSS.

Confidential

JIRA Administrator/Atlassian Administrator

Responsibilities:

• Managed JIRA /Confluence tools usage and administration.
• Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Developed advanced JIRA workflows and permission scheme, notification schemes, Screen scheme.
• Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.
• Integrated Jira with ServiceNow using RestAPI.
• Have Sync Incidents in ServiceNow with Issues in JIRA.
• Used Groovy scripts on Script Runner module to compose custom scripts for JIRA.
• Created Custom workflows, custom screens and custom fields on JIRA.
• Migrated JIRA across environments and worked on JIRA database dumps.
• Integrated JIRA and Confluence (for User management and Issues/Pages sharing).
• Participate in product roadmap building and help product owner plan releases
• Worked on JQL (JIRA Query Language) filters, Dashboards, Gadgets.
• Migrated SharePoint to Confluence using XML backup.
• Coordinate with Atlassian Support team at times during production migration.
• Developed server-side scripts to customize GIT and integrate it with tool JIRA and Jenkins.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. daily.
• Managed JIRA -add-ons and Worked on Setup JIRA for Help Desk/Tickets.
• Integrated stash Bitbucket to JIRA, For Creating Push and pull, Branch deletion and merging requests are created in JIRA and Tracking the Commit History.
• Setup Dashboards build Filters using JQL and subscribe to receive notifications/Alerts.
• Integrated Bitbucket to JIRA, For Creating Push and pull, Branch deletion and merging requests are created in JIRA and Tracking the Commit History.

Environment : JIRA, Bamboo/Jenkins, Service now, Bitbucket Server, Atlassian Suite (Stash, JIRA, Confluence, crowd).

Confidential, Holmdel, NJ

JIRA Administrator/ Atlassian Administrator

Responsibilities:

• Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools like Jira, Confluence, Bamboo, Bitbucket.
• Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments with Postgres database
• Performed application and system administration tasks, including data backups and hybrid settings and scheduled jobs.
• Setup JIRA "Timesheet Report" Plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. daily.
• Created and Managed the Application links between JIRA to other JIRA and Confluence instances on hybrid settings.
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Review, clean-up, management and configuration of JIRA accounts and worked with different teams like LDAP, Network, and Infrastructure & application.
• Set-up a production-ready JIRA server, with strategy for periodic backup, high availability and disaster recovery.
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA.
• Created events, email notification schemes and assigned project roles on JIRA.
• Actively participated in Scrum meetings, reviews and developed test scenarios.
• Evaluated and repaired existing Atlassian Suite installation in preparation for upgrade.
• Migrated a second version of JIRA into the main production version of JIRA.
• Integrated JIRA and Confluence as trusted applications.
• Mentored several users in the use/functionality of JIRA.
• Evaluated existing JIRA instance and resolved performance issues.

Environment : JIRA Agile Websphere8.0, Java, Portfolio for JIRA, Confluence, crowd, Bamboo/Jenkins, Bit bucket Server.

Confidential, Columbus, OH

Jira Administrator

Responsibilities:

• Worked on JIRA customization - Issue type Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Created JIRA workflows and user stories as per requirements in the project.
• Created projects, dashboards, reports and questions for all JIRA related services.
• Creating custom dashboards and filters for projects.
• Documenting the system issues and enhancements.
• Prepared Various REST API calls and Groovy/Shell Scripts.
• Installed Confluence and integrated with Jira.
• Migrated Confluence/Spaces/Pages from Linux to AWS-EC2 environment
• Integrated all Atlassian applications with AD/LDAP.
• Managing the Subversion, GIT source code repositories.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration.
• Mentored several users/Teams in the usage of Jira/Jira Agile and Evaluated existing JIRA instance and resolved performance issues.
• Upgrading and Integrating of JIRA and Confluence instances.
• Worked with various Teams on setting new JIRA instances for new teams.

Environment: JIRA 6.x & 7.x, Confluence 5.x, Bamboo, REST API, Groovy Scripting, JIRA Service Desk, Bitbucket, Tomcat, GIT.