SUMMARY

• Goal - oriented Business Systems Analyst with extensive experience working in a team managing the daily maintenance of Confidential and other critical projects relating to the configuration and design of new features.
• Leverages experience in Confidential Administration, including Communities, Sales, Service and Marketing Cloud.
• Worked on weekly Configuration changes on Triggers, Process Builder, Workflows and Community Portal functionality.
• Skilled at researching and documenting functional requirements and integrating multiple sources.
• Adept at communicating with management, stakeholders and other key team members.Worked on software development life cycle (SDLC), waterfall, agile and scrum methodologies.
• Adept at communicating with Higher Management, Stakeholders and other key Team Members.

TECHNICAL SKILLS

• Siebel, Data Validation, Sales, Marketing, Call Center, Customer Service/Support, IVR/ININ Call Routing, Workday, ePharma.
• Role Hierarchy, Custom Objects, User Onboarding, Force.com IDE, Data Loader, eMedical, Transact SQL, C/C+, Java, HTML, HCM Tools.
• VB Script, Oracle 10g/11g, MS SQL Server, Toad, Scrum Agile, UML, MS Visio, LoadRunner, JIRA, Team Track, Test Director.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Tx

Lead System Specialist

Responsibilities:

• Lead the Projects start to pilot and Go-Live Role-Based Access Control (RBAC) program for Org62.
• Worked on a implementing a Role-Based Access Control (RBAC) program for Org62 that will adhere to security principles of least privilege, while ensuring Users have the right access they need to do their job.
• Created and Managed Project plan on Remediation for all different Business Units through the Project Life Cycle
• Worked on Governance Model to sync Data Classification Object in Supportforce with Org62
• Work with Business to Gather their Requirements for a brand new Profile for Executive Assistants.
• Worked on Cases for their Approvals from Business Owners.
• Worked on the Profiles and Permission sets usage analysis to Deprecate some less used Profiles.
• Create new Objects and Fields in Data Classification to Sync with Org62
• Adhere and conduct all Scrum Ceremonies.
• Run SOQL queries to analyse the Data in Different Objects in Supportforce and Org62.

Confidential, Dallas, TX

Lead Business Systems Analyst

Responsibilities:

• Worked on 2 Confidential Implementations Transact and Global Confidential as a Sr Business systems analyst
• Led the Offshore team for Client Migrations to different Platforms and support
• Will be responsible for implementing and maintaining the Confidential Configuration, schema, custom objects, Triggers and workflows across Sales Cloud instance.
• Run the Agile Ceremonies Daily Scrums and Sprint Planning
• Deploy Weekly Releases through Auto Rabbit.
• Manage and work on Case Queue as a Support for Users
• Go to Person for Business Ownership and take requirements for weekly releases.
• Developed and administer Skid pages on Force.com application.
• Worked with Business on Maintain Licenses for Confidential .
• Resolved more than 2k cases in one year.
• Deliver config changes through weekly releases with no defects.
• Technical leadership in the areas of Applications, Configuration, Development, Support, User Interface design and deployment.
• Will be responsible for implementing and maintaining the Confidential Configuration, Communities, Custom Objects, Triggers and workflows across Sales Cloud instance.
• Confidential Lightening and core languages (Visualforce, Apex, and SOQL).

Confidential

Business Systems Analyst

Responsibilities:

• Extensively work with Business to gather requirements and convert them to User stories in JIRA.
• Extensive Experience in interacting with the senior management, business and IT users.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Good understanding of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum Methodologies.
• Conduct different operating mechanisms with Business to solve their problems and give them updates.
• Attend Daily Scrum meetings to prioritize the user stories in Agile Methodolgy
• Extensive experience in Confidential .com setup, Configuration, Customization, Administration, Data migration and Integration tools like Apex Data loader etc.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Proficiency in Administrative tasks like maintaining Sharing and security rule, Creating Profiles and deactivating unused profile to minimize the task of maintenance.
• Onboarded Users to Confidential by Business Units and man the war rooms for their Support.
• Created and Maintained LDAP Groups and configured Single Sign on (SSO) settings for Confidential users.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility.
• Experience in data migration from Legacy Systems using Data Loader and Informatica Jobs.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per Clients need and implement Knowledge Base to reduce the cases.
• Perform deployments to various Environments for weekly and monthly Releases in Confidential
• Experience with tools like Force.com Explorer, Force.com Migration and Force.com Excel connector.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Experienced in using Perforce version control systems Force.com IDE
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Facilitate End User Demos and Facilitate Training sessions on the user stories for Sprint Releases
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.