PROFESSIONAL SUMMARY

• Special interests include Web, Software and embedded Development, Server Administration and Workstation Support.
• Information Technology professional with an emphasis on support and administration.

PROFESSIONAL EXPERIENCE

Confidential

Field Support Technician

• Utilize all tools available to support end-users and clients
• Triage Level II Help Desk and Level III Network Operations trouble tickets
• Resolve issues network switch and connectivity issues
• Resolve issue with Wireless Access Points to provide wireless access to a site property-wide
• Worked with property Management to resolve issues pertaining to routing to lift data outages for sites
• Collaborate with Development team to recreate problems in the test environment
• Verify issue resolution on the customer's behalf
• Interface with infrastructure, database, and development personnel
• Communicate plan, progress, and issues in a timely manner
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Troubleshoot accessibility and issues for NUUO NVRs and other cameras systems
• Inform new lower tiers of basic network terminology, cabling, and video standards
• Replacing hard drives when in various servers, used for recording or managing TV receivers
• Knowledge of basic configuration issues
• Confidential Management Information Systems
• Transferred into Management Information Systems program BBA
• Confidential Computer Science
• Completed Computer Science coursework BS
• Confidential Co-op Developer .NET, Java HTML
• Designing and writing code for features for current and/or internal product offerings
• Responsible for performing design and coding activities with a high level of quality and according to best
• practices and corporate standards
• Responsible for developing designs and code that implement the best security practices
• Required to submit all designs and code for peer review
• Responsible for identifying complex design or code that may need peer review
• Responsible for contributing to the continuous improvement of internal development processes
• Maintaining code in source control with relevant check-in comments
• Maintaining appropriate build scripts on central build servers
• Maintaining and executing test plans used for smoke testing
• Estimating and scheduling development activities for features for current and/or internal product offerings according to corporate best practices
• Accountable for developing accurate estimates and contributing to the development of accurate and realistic schedules
• Responsible for managing your time so as to meet the estimates and schedule
• Maintaining and resolving bugs in internal product offerings.
• Responsible for diagnosing and debugging code to identify and fix defects
• Work with QA Specialists to identify and clarify defects
• Taking responsibility for multiple tasks for multiple projects simultaneously.
• Supporting Customer Support to help customers overcome problems with products and the environments they work within.
• Other tasks and responsibilities, as assigned by supervisor.
• Utilized HP Quality Center to coordinate activities related to software defects.

Confidential

Network Engineer System Administrator

• Installed Drupal 6.2 7 CMS to serve as the companies Intranet.
• Created a Model for the Intranet with Drupal, to facilitate communication in the plant.
• Setup Drupal Modules and Managed user accounts to facilitate Collaboration, between departments.
• Ensured Drupal Content and Assets were properly secured on the MySQL and PostgreSQL Database server.
• Configured Apache for production sites to leverage HTML5
• Implemented controls using AJAX javascript XML
• Negotiated with ISPs, to facilitate the redesign of Internet connectivity infrastructure for meeting bandwidth requirements, switching from T1 to Flexible T3 lines.
• Responsible network access including assessing all firewall rules and regulations associated with the project and Thomson Plastics current offsite regulations and restrictions.
• Extensive experience in installation administration of Windows 2003 Domain Controllers, File, Database Exchange Servers.
• Lead the initiative to virtualize the data center to maximize the use of existing hardware, implement high availability, testing purposes and disaster recovery.
• Administrated Blackberry Enterprise Server handling day-to-day Blackberry related technical problem and account management.
• Created application software to generate records of each router configuration changes made on the network, and reconcile any changes with any planned configuration.
• Ensure thorough network documentation, including maintaining each account's network matrix, backup configurations and network diagrams.
• Troubleshooting hardware like motherboards, CPU, hard drive, optical drives, floppy drive, sound cards, video cards and NIC card using effective problem analysis, rapid troubleshooting diagnosis and prompt repair to ensure objectives are met.
• Installations and configuration of Windows 2003, Windows 2008, Ubuntu Server, Windows XP and Windows 7 having different applications software.
• Managed Spiceworks ticketing system ensure all the information was acted on in a timely fashion and reconcile database.
• Created Django web applications give users custom reports and help control inventory of items company-wide.
• Utilized Linux in areas of the enterprise Thin Clients, Servers, Phones, Routers and Access Points where it made sense to maximize the use of our allotted budget.
• Operating Systems used extensively throughout the organization: Windows 2000, Windows 2003, Windows 2008, Windows XP, Windows 7, Red Hat Linux 6.x, Novell openSuSE 11.x, Fedora 15 16, CentOS 5.1, Android, Blackberry and iOS..

Confidential

Dell Technician Contractor

• Managed fifteen technicians to accomplish tasks such as: inventory and troubleshooting PC, monitors, printers and VoIP phones issues.
• Consultation with and informing of external persons, organizations and authorities concerning assigned tasks.
• Inform colleagues and the main office, by mouth and in writing, about assigned tasks and responsibilities.
• Development of on-site' remediation techniques and matching procedures utilizing online collaboration resources as the basic technique.
• Initializing, steering, follow-up and finalizing of cross-service tasks.
• Creation and follow-up of on-site testing fields.
• Quality Control and follow-up of production processes.

Confidential

Information System Specialist

• Provided on-site technical support for desktop operating systems, hardware, applications, and network connectivity.
• Diagnosed faulty hardware and optimized hardware configurations.
• Installed, configured, and optimized Windows 2000, XP, Mac OS X, FreeBSD and Linux operating systems.
• Ensured Blackberry and a few Android G1 phones had network access, as well as configure Blackberry Enterprise Server.
• Reinstalled Operating Systems of phones, installed and removed software, and provided technical support.
• Tested operation of applications requiring access and authentication trained customers in basic operation of computers and applications prepared user documentation and informational materials provided technical expertise and consultation in researching and implementing hardware and software solutions of varying scope and complexity.
• Tasks involved account management, performance tuning, applying patches, configuring shares CIFS/NFS , WebDAV and FTP.
• Active Directory administration and configuration of Windows 2000 servers.
• Provide technical backup support to dedicated file server of MCG Health, Inc. Introduced VMware products to department to help facilitate the testing of new configurations for the three different organizations within MCG.
• Configured Citrix Terminal Services and Microsoft Terminal Services within the enterprise to facilitate quick and efficient application deployment.
• In a live operating room environment worked on anesthesia workstations to ensure the patient vitals and amount of drugs administered were correct, viewable and recorded.
• Utilized In-house ticketing system utilized to organize daily activities and for record keeping.
• Troubleshoot WebSphere Application Server issues for end clients.
• Operating Systems used extensively throughout the organization: Windows 2000, Windows 2003, Windows XP, Red Hat Linux 5.x, Novell openSuSE 10.x.

Confidential

Information System Support Contractor

• Served as first line of information technology support to the business.
• First to assist various parties with basic navigation of online services.
• Deployed audio/visual equipment in complex settings daily for the use of meetings and classroom usage.
• Communicated technical assistance information verbally and electronically with, faculty, and administrators.
• Troubleshot hardware, software, and network issue for eight hundred faculty and students.
• Maintained Cisco routers to ensure ninety-nine percent up-time for the network.
• Installed and configured Voice over IP phones campus wide utilizing their VPN connection.
• Input data entry materials a database setup to track the deployment of hardware for the school.
• Ensured requisition of IT needs were timely and cost effective.
• Responsible for inventory of computers, peripherals, and software left in inventory.
• Provided assistance in the use of Microsoft Office applications collaboration software.
• Operating Systems extensively used throughout the organization: Windows XP, Windows Vista, Mac OS X.

Confidential

Technical Service Representative

• Answered inbound calls in support of customer needs.
• Assisted in managing thirty-five representatives on a scheduled basis to ensure customers issue resolved efficiently, timely and courteously.
• Coached, developed, and trained new Technical Service Representatives as they came out of training.
• Made real time decisions and effectively communicate to the local leadership team about node outages and company policy in relationship to customers.
• Conveyed, in a reassuring manner, step-by-step instructions to resolve hardware and application issues.
• Reviewed and issued audits on account information and processes.
• Performed queries on multiple databases to access pertinent information to assist in troubleshooting accounts.
• Adhered to government monetary regulations when processing payments.
• Assisted in the creation and development of customer relationship management system.
• Utilized In-house ticketing system to handle cable, telephone internet issues for business and consumers.

Confidential

Help Desk Technician

• Troubleshot researched diagnosed documented and resolved technical issues surrounding Solaris, AIX, Linux, Windows NT, Windows 2000 Professional, XP Professional Operating Systems.
• On the various platforms, performed a variety of tasks such as installing and updating software, implementing file back ups, and other preventative maintenance.
• Responsible for assisting clients with accessing network resources, and installing hardware/peripherals for local and remote clients.
• Utilized Remedy for incident, problem, change, asset life cycle, and service level management.
• HP Openview used for Network Service Management to monitor network nodes, performance and routing.
• Supported all hardware and software related issues despite the device used to ensure success operations on our network.
• Scheduled Daily Operations tasks system checks, system administration, etc .
• Utilized Remedy ticket system for tracking all IT issues.
• Authored Java applications to automate report generation to save time and money.
• Four years of IBM WebSphere Application Server management.

Confidential

Satellite Operator Maintainer/Installer

• Worked at a medium satellite communications earth terminal.
• Provided real-time voice and data communications for various subscribers.
• Maintained both earth terminal satellite communications equipment and baseband equipment.
• Splice fiber optics
• Provides technical assistance to subordinates engaged in the operation and maintenance of satellite communication systems.
• Developed and implemented a training program for on-site personnel resulting in greatly increased overall site technical ability.
• Tested and analyzed carrier signals using modern TMDE equipment.
• Operated and performed preventive maintenance checks and services on assigned communications equipment and vehicles.
• Troubleshot many satellite trunks resulting in minimal circuit outages.

Confidential

System, Network Security Administrator

• Handle administration and support of six HP 9000 servers, along with 25 Sun Sparc workstations and six Sun Ultra 2000/3000/4000/5000 servers.
• Configuration of Linux servers to increase effectiveness of the organization and lower costs.
• User account management for the Active Directory Domain.
• License management to ensure proper legal operations of applications, updates and operating systems
• Peripheral management such as scanner, digital cameras, plotters and printers
• Responsible for the weekly updates of virus definitions and ensure all software is up to date.
• Maintained DNS and Sendmail installed and upgrade hardware and software.
• Reconfigured systems to maximize performance.
• Maintained patches, tools and performance.
• Installed and configured Novell Enterprise servers, and evaluated new software and hardware.
• Responsible for moving the company to the Linux platform, migrating data to new applications.
• Worked with developers and clients.
• Duties included scripting, management for systems related projects, supervising and training computer operators, and being the consultant for computer problems beyond the knowledge of technical support.
• Authored Java applications to automate testing of in-house developed hardware such as night vision goggles, and other optical equipment .

Other Experiences

Confidential

Managed the meat products for the store

TECHNICAL SKILLS

• Operating Systems: DOS, Windows 95/98/CE, Windows NT/2000/2003/XP,
• Vista, Linux, FreeBSD, AIX, HP-UX, Solaris, Macintosh
• Networking Protocols: VPN, SSL, Samba, CIFS, NetBios, TCP/IP, UDP/IP,
• IPX, NFS, LDAP, Active Directory, 802.x, VoIP, RDP, SSH
• Software: Microsoft Office Suite, eHelp Desk, Remedy, LANDesk, HP Openview,
• Crystal Reports, Clean Access, MySQL, PostgreSQL, MS Access,
• WSUS, SonicWALL, Django
• Programming Languages: Awk, Ada, C, C , C , Java, Pascal, Perl, Python,
• Jython, ASP.NET, Visual Basic, VB.NET, HTML5, CSS3, XML
• Embedded Devices: Raspberry Pi, ARM, Arduino, AVR 8- and 32-bit Microcontrollers
• Electronic Components: Diodes, Transistors, Integrated Circuits, Optoelectronic devices,
• LED, LCD, Batteries, Resistors, Capacitors, Piezoelectric Sounder,
• Motion Sensor, Thermopile, Photoresistors