OBJECTIVE:

I am seeking a position where I can utilize my Windows, UNIX / Solaris, Telecommunications, Medical / Health Care Diagnostic Imaging, Field Service and Networking skills in environments that provide possibilities for career advancement and to learn new technologies.

PROFESSIONAL EXPERIENCE

Network Operations Center (NOC) Engineer

Responsibilities:

• NOC Support: Provided ongoing monitoring and maintenance support for datacenter; sustain day - to-day operation of physical computing environment and peripheral devices using the following analytical and troubleshooting tools: ping, tracert, route print, nslookup, netstat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.
• Monitored routers, switches, firewalls, VLANs, storage devices, file servers and database systems in an Enterprise, distributed infrastructure running on Cisco, Microsoft, UNIX, and Linux-based products. Set up communication bridges and escalated complex issues.
• Interfaced with vendors and Telecom providers of DS1/T1, DS3/T3, OC-3, and Metro Ethernet (WAN) circuits such as Reliance Globalcom, Sprint, CenturyLink and Verizon.
• Created service tickets using HP Service Manager 7 (similar to BMC Remedy). Maintained reports, shift logs and turnover logs.
• Loaded various backup tapes into Sun StorEdge L180 tapes libraries and also Quantum 2500 tapes libraries.
• Monitored complex, commercial Building Automation Systems (BAS) facility systems (such as, CRAC, HVAC, Ventilation, Electrical, UPS and Controls) at PBGC Data Center s .
• Authenticated VPN Clients with RSA SecurID Authentication .
• COOP Exercise Support - participated in coordination and technical support of Continuation of Operations (COOP) activities.
• Assisted with system reboots and troubleshot tiers 1 and 2 problems related to the OSI model layers 1, 2, and 3. Service Desk Support: Provided Tiers 1/2 after-hours Help Desk support.
• Service Desk Interactions: received and worked on after-hours incident/service requests, user account issues within Active Directory (AD) and Quest ActiveRoles Server.
• DBA Support: ongoing activities as related to the support of PBGC’s Oracle and SQL server data bases such as loading backup tapes into Sun StorEdge L180 and Quantum 2500 tapes libraries; and monitoring database RMAN backup status.
• Also Coordinated Iron Mountain offsite tape storage for disaster recovery.
• UNIX/LINUX support: monitoring database servers, file systems, CPU, memory and disk utilizations.
• Applications used: Active Directory: User Account Management; Quest ActiveRoles Server: User Account Management; HP OpenView; HP Network Node Manager (New HP OpenView);
• HP Service Manager 7; HP Business Service Management - BAC 8.02 (BSM SiteScope);
• MS Outlook Web Access; SiteScan Environment Monitoring; WAN Flow / Scrutinizer NetFlow & sFlow Analyzer; APC / Schneider Electric MGE UPS Monitoring; Primavera P6; Microsoft Office Professional Plus 2010; NetBackup monitoring for Production, Development and Testing Servers and Databases, Data Capture 4.0.2 (TempGuard) Environment and AMS 1000 (SAN) Web Monitoring.

Freelance Consultant

Responsibilities:

• Duties included: System installation, upgrades, troubleshooting network (TCP/IP, LAN/WAN) and applications (Microsoft Office), installing network printers, updating component drivers, updating system OS (Linux/Ubuntu, Windows XP, and Vista) and application software, analyzing system errors and responding to customer technical queries about email, Internet and web systems. Also worked on anti-virus software and system security; downloading and installing firmware and patches. Work performed on Dell, HP, Confidential and generic brand workstations, laptops and devices.
• The following analytical and troubleshooting tools/utilities were used: ping, tracert, route print, nslookup, netstat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.

Confidential, Ridgefield Park, NJ

Support Engineer

Responsibilities:

• Problems resolved included: Product installation, HW/SW upgrade, re-installation, de-installation; customer, preventative maintenance, field service bulletins, error messages, image quality and densitometry, jams, calibration, connectivity/interface, customer and field service engineer queries; configuration.
• Components and systems: fuses/breakers, hard disks, interfaces, keypads, monitors, network, PCBs, power supplies, sensors and switches, wiring/cabling/harness, communications, DICOM, cassettes and image plates, robot/film feed/decurl/laser assemblies, exposure and erasure units, motors and print heads, processors, pneumatics and pumps.
• OS and Applications: Windows XP/2000 Professional, UNIX/Solaris, Microsoft Office: Word, Excel, Outlook, Power Point; Lotus Notes, IMOS, Internet Explorer, Mozilla Firefox, Netscape Navigator, Vinnet (Expense Reports), Verizon Access Manager, Norton Ghost, VPN Client, Infowave Mobile Enterprise (Service Order Management SW), AGFA DICOM Visual Print, HL7, HIPAA, CCM Tools, McAfee VirusScan, Topaz e-Signatures SigPlus.
• Trained and worked on: DICOM Imaging, Drystar Printers: 3000, 4500/M, 5300, 5302, 5500, 5503, AXYZ; Paxport/Multi-Flex, ADC Digitizers, CR 25, CR 30-X, CR 75, CR 85-X, DX-S, NX 2.0, Windows Server 2003, IMPAX Talkstation 3.1.

Confidential, Gaithersburg, MD

Customer Service Engineer

• Hardware, software, drivers, and firmware upgrades; Service Call handling. OS: Windows XP, UNIX / Lynx, System Security. Applications: Blackberry, Dataman32, AltBoot, Global Service Network, PWS, Parts Management, Edoc, NVM and Diagnostic tools. Preventative maintenance, Installs, meter reads, copy quality, document and paper handling, network and disk operations; memory, CPU, run and machine controls, Electrical/Power systems, User Interface, Xerographics, Transport and fusing, finishing and stapling, ROS and laser, Integrated ESS, Print and Network controllers, Fax and LAN Fax.

Confidential, Gaithersburg, MD

Responsibilities:

• Technician: Repair and Preventative Maintenance of Laundry Equipment: Washers and Dryers, all brands and models. Customer Accounts: Facilitation of Service Level Agreements and Master Protection Plans. Good electro-mechanical aptitude, familiarity with control system loops, instrument calibration, electrical schematics, electrical instrumentation. Cash, checks and credit card management. Operating System and Applications used: Windows 2000 Professional, LIS, SST, Etools, Accounting Utilities, and GPS.

Confidential, Beltsville, MD

Systems Support Specialist

• My main responsibilities at District Photos, Confidential . included Kodak Digital High-Speed Printer and Scanner Maintenance in a Windows NT / UNIX / QNX environment, Inventory Database and Internet Upload Operations.

Confidential, Chantilly, VA

UNIX System Administrator

Responsibilities:

• Provided technical support in the following areas: racking and stacking of Sun Enterprise and HP servers for production, database, general support, and web hosting.
• Racking and stacking of network gear such as Alteon AD3 load balancers, CISCO PIX firewalls, console servers, switches (including CISCO, Brocade and EMC²), NetScreen10, VPNs and NetApp F740 filers. Used Confidential ’s Opsware® Automation System in the installation and configuration of Solaris 2.x, Red Hat Linux 6.x, patches, freeware packages, Windows NT 4.0 and Windows 2000 Professional.
• Installed drives, memory, NICs, qfe boards, and network cabling. Set up SUN SCSI devices and logical drives on HP servers.
• Downloaded and upgraded firmware for SpectraLogic Gator 12000 tape libraries; configured network hosts and added DNS entries as required; and mapped console server ports to asynchronous module lines. Participated in 24x7 network maintenance, troubleshooting and fail over testing.
• Worked on Remedy® AR System tickets and completed deployment and decommissioning checklists.
• Acted as vendor liaison for hardware and software technical issues.