SUMMARY:

• 13 years’ plus experience in computer systems support and networking
• A dedicated professional with a creative approach to interacting with end users, executives and customers to help resolve issues
• Ability to learn new skills and adjust to changes in a fast - paced environment, while maintaining high-quality assurance and procedural standards

AREAS OF EXPERTISE:

Advanced Help Desk Support

Policy and Procedure Documentation

Microsoft Exchange 2007-2016

Office 365 Administration and Integration

VMware Certified 6, 5.5, 5, 4.1

Citrix XenApp 6.0 Tier II & III Support

Citrix XenDesktop 6.0 support

Microsoft Office 2010+

MS Azure and AWS Services administration Storage systems Management Veeam Backup and Recovery Solution

Hardware Break-fix and Troubleshooting

Active Directory 2008+

Windows Servers config and admin

Network break fix and configuration

Windows 7, 8, 10 Xen and HyperV Virtualization Cisco & HP Switches Linux Administration Citrix Cloud Administration

TECHNICAL SKILLS:

Provisioning and troubleshooting of Microsoft Network Technology.

Proficient in all OS environments (Windows, Unix/Linux, Mac OS)

Proficient in Internet Protocol (TCP/IP), VPN

Servers, Laptops, Blackberry, iPad and Tablet PC expert

BUSINESS EXPERIENCE:

Confidential, Fort Worth, TX

Infrastructure Cloud Architect

Responsibilities:

• Veeam Backup and Recovery management as a backup and BCP solution.
• Utilization of PowerShell for Exchange, Active Directory and Domain configuration Services
• DevOps processes
• Systems Engineering
• Storage Environment management/ Owner
• Support of MS SQL Databases
• Management of CAD Drawing software Environment for whole company
• Utilization of Azure for hybrid exchange migration project to Office 365
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Patch management of the Windows and Linux infrastructure.
• Citrix XenDesktop 6.5 support and Citrix Cloud support for users, published applications and desktops
• VMWare Environment management/Owner
• VMware Environment Build and upgrade via Vcenter. (version 5 to 6, and 6 to v7)

Systems Administrator

Confidential, Dallas, TX

Responsibilities:

• Migration projects management
• Management and reconfiguration of Wireless APs, routers, and switches of newly acquired Site.
• Maintain core components of Windows server infrastructure, including WINS, DNS, DHCP, File and Print services, Terminal Services licensing, and Active Directory
• Resolution of escalated hardware failures and server outages, including data recovery
• Manage Anti-virus software upgrade, deployment, and maintenance.
• Management of email with Barracuda Networks SPAM filters
• Produce and maintain documentation of the server infrastructure and environment.
• SMTP Email, Anti-Spam, Email encryption and Exchange Server Administration
• Participation, planning, and implementation of a Comprehensive Disaster Recovery and Business Continuity plan
• SQL Data backup and restore migration from old applications to upgrade applications
• Maintain Security and OS Patch Management level on servers

Systems Engineer

Confidential, Fairfax, VA

Responsibilities:

• Utilization of Azure for DR Backup solution and Active Directory integration for On-premise deployment with Office 365 and Exchange
• Utilization of PowerShell through Exchange on and Off Premise solution, Active Directory and Domain configuration of DHCP, Site, and Services, etc.
• Utilization of Azure ADFS to implement Single-Sign-On
• Microsoft SQL 2008 installation and configuration.
• SQL Data backup and restore migration from old applications to new
• Utilization of OneLogin to implement SSO for third party applications
• IIS website configuration and administration for websites and applications
• Knowledge and Implementation of NAS and SAN network and protocols (Nimble storage, NetApp, Dell EqualLogic, Eqnyte, etc)
• Tier 2/ 3 Systems Administration/Engineering of Windows, Linux Server environments, SAN
• Citrix XenApp and XenDesktop Environment build and Administration
• Citrix Netscaler implementation for load balance and High Avaialblity.
• Deliver customer-focused support through phone calls and ticket-based communications.
• System maintenance, hardware & OS upgrades, software & application patching, server hardening, & resolving security risks
• Data backup & restores for tape & disk platforms using Avamar, eVault, & Symantec NetBackup
• Windows Azure for Backup services
• Office 365 hybrid Exchange
• McAfee ePO administration
• AWS Client Server Environment implementation.
• Respond to telephone calls, email & client requests via tickets for technical support of Servers
• Work closely with others to troubleshoot complex customer issues and document solutions
• Recommend systems modifications to improve network and hardware components as needed.
• Manage assigned tickets to ensure SLA compliance & customer satisfaction
• Manage & configure environments using VMWare vCloud Director, Hyper-V, & Citrix XenCenter
• Mangement of the new hire and termination process within Active Directory, Exchange, Citrix, and File system
• Citrix XenDesktop 6.0 support for users, published applications and desktops
• Responsible for Inventory Management, including laptops, desktops, mobile devices and peripherals
• Deployment of standardized images, software and patches through the Dell KACE technology to all machines and servers in the domain
• Basic troubleshooting and administration of network infrastructure
• Management of Mac OS X Server

System Admin

Confidential, Sterling, VA

Responsibilities:

• Tier 2/ 3 Systems Administration of Windows and Linux Server environments for hosted clients
• Operational support in response to monitoring alerts and resolving incidents
• Deliver customer-focused support through phone calls and ticket-based communications.
• System maintenance and OS upgrades, software & application patching, server hardening, & resolving security risks
• Upgrade systems and processes as required for enhanced functionality and security issue resolution

IT Manager/System Admin

Confidential, Washington, DC

Responsibilities:

• Planning of yearly budget of the IT department
• Installs and support everything from VOIP/ SIP Phones to printers to cell phone and everything in between
• IT vendor negotiation
• Management and configurations/ troubleshoot of Network switches, Hubs, Routers, Firewall, Web Filter
• Oversees the overall network functionality by implementing security protocols and access control for users.
• Ensure backup of all data, assisting users with daily computer problems by resolving all network, computer, email and application problems
• Knowledge and Implementation of NAS and SAN network and protocols (Dell EqualLogic)
• Installation and support of Microsoft Exchange 2010 / 2007
• Installs, upgrade computer systems, and server operating systems. (Windows Server 2003, 2008, and Windows XP/Vista/7).
• Install and management of Mac OS X Server and workstations
• Implementation and Support of VMware and Xen Sever running Windows environments.
• Creation and support of Active Directory 2003/ 2008 - Create and manages passwords, GPO, DNS, etc.
• Communicates with vendors to ensure proper acquisition and maintenance of outsourced equipment and software.
• Proficient in all OS environments (Windows, Linux and, Mac OS)
• Ensure proper bandwidth utilization and take measures to ensure proper upload and download speeds.
• Researches and assist management in decision-making with software and hardware acquisition and deployment.
• Support of Oracle and SQL Database.
• Regular Mac OS X support to the Multimedia Labs
• Cisco and HP Network Router and Switch Management

Help Desk Support

Confidential, Washington, DC

Responsibilities:

• Deployment and refresh of 11,300 plus machines
• Assign and completion of trouble tickets by Remedy
• Setting up email accounts for customers
• Computer Applications and software environment are: Lotus Notes 8.0, Remedy, Office Suites (2003 -2007), VBscripts, Cisco Switches, Sonic Wall, Cisco ASA.

Server Technician

Confidential, McLean, Virginia

Responsibilities:

• Build and maintenance of servers during migration project of ASK.COM.
• Creation on network Cabling.