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Infrastructure Cloud Architect Resume

Fort Worth, TX

SUMMARY:

  • 13 years’ plus experience in computer systems support and networking
  • A dedicated professional with a creative approach to interacting with end users, executives and customers to help resolve issues
  • Ability to learn new skills and adjust to changes in a fast - paced environment, while maintaining high-quality assurance and procedural standards

AREAS OF EXPERTISE:

Advanced Help Desk Support

Policy and Procedure Documentation

Microsoft Exchange 2007-2016

Office 365 Administration and Integration

VMware Certified 6, 5.5, 5, 4.1

Citrix XenApp 6.0 Tier II & III Support

Citrix XenDesktop 6.0 support

Microsoft Office 2010+

MS Azure and AWS Services administration Storage systems Management Veeam Backup and Recovery Solution

Hardware Break-fix and Troubleshooting

Active Directory 2008+

Windows Servers config and admin

Network break fix and configuration

Windows 7, 8, 10 Xen and HyperV Virtualization Cisco & HP Switches Linux Administration Citrix Cloud Administration

TECHNICAL SKILLS:

Provisioning and troubleshooting of Microsoft Network Technology.

Proficient in all OS environments (Windows, Unix/Linux, Mac OS)

Proficient in Internet Protocol (TCP/IP), VPN

Servers, Laptops, Blackberry, iPad and Tablet PC expert

BUSINESS EXPERIENCE:

Confidential, Fort Worth, TX

Infrastructure Cloud Architect

Responsibilities:

  • Veeam Backup and Recovery management as a backup and BCP solution.
  • Utilization of PowerShell for Exchange, Active Directory and Domain configuration Services
  • DevOps processes
  • Systems Engineering
  • Storage Environment management/ Owner
  • Support of MS SQL Databases
  • Management of CAD Drawing software Environment for whole company
  • Utilization of Azure for hybrid exchange migration project to Office 365
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Patch management of the Windows and Linux infrastructure.
  • Citrix XenDesktop 6.5 support and Citrix Cloud support for users, published applications and desktops
  • VMWare Environment management/Owner
  • VMware Environment Build and upgrade via Vcenter. (version 5 to 6, and 6 to v7)

Systems Administrator

Confidential, Dallas, TX

Responsibilities:

  • Migration projects management
  • Management and reconfiguration of Wireless APs, routers, and switches of newly acquired Site.
  • Maintain core components of Windows server infrastructure, including WINS, DNS, DHCP, File and Print services, Terminal Services licensing, and Active Directory
  • Resolution of escalated hardware failures and server outages, including data recovery
  • Manage Anti-virus software upgrade, deployment, and maintenance.
  • Management of email with Barracuda Networks SPAM filters
  • Produce and maintain documentation of the server infrastructure and environment.
  • SMTP Email, Anti-Spam, Email encryption and Exchange Server Administration
  • Participation, planning, and implementation of a Comprehensive Disaster Recovery and Business Continuity plan
  • SQL Data backup and restore migration from old applications to upgrade applications
  • Maintain Security and OS Patch Management level on servers

Systems Engineer

Confidential, Fairfax, VA

Responsibilities:

  • Utilization of Azure for DR Backup solution and Active Directory integration for On-premise deployment with Office 365 and Exchange
  • Utilization of PowerShell through Exchange on and Off Premise solution, Active Directory and Domain configuration of DHCP, Site, and Services, etc.
  • Utilization of Azure ADFS to implement Single-Sign-On
  • Microsoft SQL 2008 installation and configuration.
  • SQL Data backup and restore migration from old applications to new
  • Utilization of OneLogin to implement SSO for third party applications
  • IIS website configuration and administration for websites and applications
  • Knowledge and Implementation of NAS and SAN network and protocols (Nimble storage, NetApp, Dell EqualLogic, Eqnyte, etc)
  • Tier 2/ 3 Systems Administration/Engineering of Windows, Linux Server environments, SAN
  • Citrix XenApp and XenDesktop Environment build and Administration
  • Citrix Netscaler implementation for load balance and High Avaialblity.
  • Deliver customer-focused support through phone calls and ticket-based communications.
  • System maintenance, hardware & OS upgrades, software & application patching, server hardening, & resolving security risks
  • Data backup & restores for tape & disk platforms using Avamar, eVault, & Symantec NetBackup
  • Windows Azure for Backup services
  • Office 365 hybrid Exchange
  • McAfee ePO administration
  • AWS Client Server Environment implementation.
  • Respond to telephone calls, email & client requests via tickets for technical support of Servers
  • Work closely with others to troubleshoot complex customer issues and document solutions
  • Recommend systems modifications to improve network and hardware components as needed.
  • Manage assigned tickets to ensure SLA compliance & customer satisfaction
  • Manage & configure environments using VMWare vCloud Director, Hyper-V, & Citrix XenCenter
  • Mangement of the new hire and termination process within Active Directory, Exchange, Citrix, and File system
  • Citrix XenDesktop 6.0 support for users, published applications and desktops
  • Responsible for Inventory Management, including laptops, desktops, mobile devices and peripherals
  • Deployment of standardized images, software and patches through the Dell KACE technology to all machines and servers in the domain
  • Basic troubleshooting and administration of network infrastructure
  • Management of Mac OS X Server

System Admin

Confidential, Sterling, VA

Responsibilities:

  • Tier 2/ 3 Systems Administration of Windows and Linux Server environments for hosted clients
  • Operational support in response to monitoring alerts and resolving incidents
  • Deliver customer-focused support through phone calls and ticket-based communications.
  • System maintenance and OS upgrades, software & application patching, server hardening, & resolving security risks
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution

IT Manager/System Admin

Confidential, Washington, DC

Responsibilities:

  • Planning of yearly budget of the IT department
  • Installs and support everything from VOIP/ SIP Phones to printers to cell phone and everything in between
  • IT vendor negotiation
  • Management and configurations/ troubleshoot of Network switches, Hubs, Routers, Firewall, Web Filter
  • Oversees the overall network functionality by implementing security protocols and access control for users.
  • Ensure backup of all data, assisting users with daily computer problems by resolving all network, computer, email and application problems
  • Knowledge and Implementation of NAS and SAN network and protocols (Dell EqualLogic)
  • Installation and support of Microsoft Exchange 2010 / 2007
  • Installs, upgrade computer systems, and server operating systems. (Windows Server 2003, 2008, and Windows XP/Vista/7).
  • Install and management of Mac OS X Server and workstations
  • Implementation and Support of VMware and Xen Sever running Windows environments.
  • Creation and support of Active Directory 2003/ 2008 - Create and manages passwords, GPO, DNS, etc.
  • Communicates with vendors to ensure proper acquisition and maintenance of outsourced equipment and software.
  • Proficient in all OS environments (Windows, Linux and, Mac OS)
  • Ensure proper bandwidth utilization and take measures to ensure proper upload and download speeds.
  • Researches and assist management in decision-making with software and hardware acquisition and deployment.
  • Support of Oracle and SQL Database.
  • Regular Mac OS X support to the Multimedia Labs
  • Cisco and HP Network Router and Switch Management

Help Desk Support

Confidential, Washington, DC

Responsibilities:

  • Deployment and refresh of 11,300 plus machines
  • Assign and completion of trouble tickets by Remedy
  • Setting up email accounts for customers
  • Computer Applications and software environment are: Lotus Notes 8.0, Remedy, Office Suites (2003 -2007), VBscripts, Cisco Switches, Sonic Wall, Cisco ASA.

Server Technician

Confidential, McLean, Virginia

Responsibilities:

  • Build and maintenance of servers during migration project of ASK.COM.
  • Creation on network Cabling.

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