SKILLS SUMMARY

• Tech: Systems Administrator, Desktop Engineer, Network Engineer and Tier 1-4 Help Desk / Service Desk Tech Management
• Web Design: Dreamweaver MX 2004, Java J 6.0, Ultra Dev 4.0, MS FrontPage 2000, MS FrontPage 98, Netscape Composer, ASP, PHP, HTML, .NET Framework, Flash, Fireworks, Adobe Photoshop, Vegas Video, Final Cut Pro, Avid, MS Photo Draw.
• Hardware: Hardware engineer for Intel Pentium 32bit-64bit , AMD Series , ASUS, MAC, UNIX, Cisco Routers
• Wireless NIC, TCP/IP, DHCP, video and other extension cards, HD Cameras-Video/Still Sony, Canon, Nikon , Sound boards-Studio and Live Engineer SSL, Mackie, Yamaha, Pro Tools, VST, Cubase, Cakewalk, Emagic etc.
• Languages: Visual Studio 6.0 Enterprise Edition Suite, C , VB Script, Power Shell, Borland C 5.0

Operating

• Systems: Windows Advance Server 2000, 2003 and 2008 servers, Windows XP, Media Center, Vista and Windows 7, Linux, Macintosh
• Virtualization: VMware, Player 5.0, Server 2.0
• Server Tools: Active Directory, Enterprise Admin Companion, Microsoft Exchange Server 2000, 2007, 2010 Enterprise Edition, Microsoft ISA Server Enterprise Edition, Microsoft System Center Configuration Manager, Microsoft System Center Operations Manager SCOM ,
• Software: Microsoft Office Suite XP, 2003, 2007, 2010 Visio - Project, AI Systems, Corel Draw, Adobe Suite Photoshop CS, Acrobat Professional, Word Perfect Suite 7, Adaptec Easy CD Creator, Macromedia Studio MX Suite, VST, ALTIRIS AND SYMANTEC Norton Suite Ghost etc, Veritas Backup, Teachers Toolbox4.0, Lavasoft Ad-Aware 2008, Nero Burning Rom, 3D Studio Max7, Auto CAD, Maya, COTS, DVD Authoring Software.
• Packaging: Install Wise, Inno Setup Compiler, MSI packaging, Microsoft Deployment Toolkit MDT
• Console: Remedy ticketing system usage and development over 2yrs experience, Heat ticketing system, Service Manager 9
• And Service Center ticketing system
• Security: ALTIRIS AND SYMANTEC, McAfee, Spyware Remover, Zone Labs, Firewall installs configurations
• User base support environment: Government DEA, USDA, DOT Over 100,000 users per agency

PROFESSIONAL EXPERIENCE

Confidential

Computer Specialist

IT Consultant

• ID Productions is a computer architect innovator for Business solutions. An accomplished professional with more than 20 years of Information Technology experience utilizing state-of-the-art technology in different environments Computer, Audio, Video for many different clients Government, Entertainment, Corporate, Financial and Law
• Identify and understand client's technical needs and advised clients on system qualifications and maintenance.
• Developed proposals for clients Computer/Network systems.
• Coordinated completion of IT projects on schedule and cost effectively utilizing minimal resources to met deadlines within the estimated time line or before projects due date.
• Provided clients with additional technicians to support onsite/online task as needed and supervise hired tech support on and offsite Supervised up to 15 techs per project but not limited to
• Design and Build Custom Computer/Network systems Servers, Desktops and Laptops with the use of Pentium, and AMD Series processors. Analyzed Network environments Load-Balanced Cluster to properly evaluate the necessary upgrades then execute them.
• Executed Application Tuning, Performance Tuning and Optimization for client's computer systems.
• Remove/Install/Configure and repaired Windows XP, Vista, 7, Server 2003/2008 Servers, Desktops and Laptops, Managed data migrations and integration projects, upgraded hardware, printers and Ghosted hardware for workstation Imaging
• Configure and install networks, LAN/WAN, Servers, Switches, Routers Wireless , and firewalls with NT Server technology, Active Directory, MS Exchange, DHCP, DNS, Microsoft Windows 2003 and 2008 servers, Windows XP, Windows Vista 7.
• Managed Windows Servers 2003/2008 databases via Windows Server Update Services WSUS
• Configure TCP/IP, DNS, WINS, DHCP, Windows Services, VPN, IPSec, IIS, SQL Servers and web application architectures.
• Account Management Configure, managed, created and removed user accounts in Active Directory with knowledge of OU structures, AD security, Group Policy Objects GPO , Local Policy Objects LPO , also Creating/Editing/Restoring users shared folder access and ran various scripting languages including Visual Basic Scripting with some PowerShell experience.
• Install hardware and software for Windows, Mac and Linux operating system platforms.
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Performed crimping and installing of Category 5 cable Cat5 cables.
• Install and Support Microsoft Office Suite XP versions thru Office 2010 update versions, resolve issues and train users
• Custom design MSI packages with the use of Microsoft SCCM, MDT, Install Wise, and Inno Setup Compiler
• Provided data, graphics, and Microsoft Office Suite software training for clients.
• Designed web sites, logos, trademarks, video and graphic art media from initial concept stage to final product using ftp protocol.
• Designed and developed database driven, graphical user-friendly system interfaces and Adobe/Macromedia Suite based Websites also Building software programs and Websites using C , .NET, HTML, CGI Computer-generated imagery and Java.
• Developed timesheets and invoices through excel with detail customization for clients who had various staff types with different needs and uses. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Wrote user and system training manuals and created documentation for a wide variety of client resources.
• Developed classroom database programs with grading and attendance charts for clients.
• Compose and author digital video disc and audio/video compilations with the use of the latest video codec's and encoders compiling final products for Website creations to be used on TV, Websites, Scores, and other Entertainment mediums
• Run Sound boards for Studio/Live - Audio Engineer SSL, Mackie, Yamaha, Pro Tools, VST, Cubase, Cakewalk, Emagic and other hardware.
• Ongoing contracts with varies clients

Confidential

Senior Professional

Field Engineer

• Serve as local technical resource coordinator and POC on policies and procedures for accessing ITD products and services including new software, wireless devices , calling cards, audio conference calls, s drive access and folder creation, satellite TV services, Citrix, VPN and e-mail accounts, toll free number requests, Government Emergency Telecommunications Services GETS and Wireless Priority Access WPA , satellite phones, new computer and peripheral equipment requests, lost equipment and employee/contractor IT exit processes.
• Provide weekly oral briefs to FSD and/or staff on services and statuses of FSD assigned projects.
• Provides technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
• Conducts site surveys of customer sites and plans and designs systems installations.
• Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.
• Communicates project status, deliverables, priorities, and contingencies.
• Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
• Troubleshoots, diagnoses and applies logical solutions to installation problems.
• Assists in the training of customers on systems applications.
• Completion of contract 6months

Confidential

WINDOWS7 IMAGING/Packaging Systems Administrator

• Remove/Install/Configure and updated Windows XP and Windows7 Desktop/Laptop operating systems and hardware for workstation Imaging preparation and integration projects, also prepared for Windows7 deployment and a variety of other proprietary software, Law application programs that will be added to the software packaging list in the deployment
• Custom design MSI packages with the use of Microsoft SCCM, MDT, Install Wise, and Inno Setup Compiler
• Preparing and troubleshooting driver packaging in executable and driver .dll form for preparation support on selected Dell and IBM ThinkPad Desktop and Laptop platforms, then testing the hardware for Windows7 Operating System readiness.
• Use remote tools via Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Completion of contract 1 month

Confidential

Network Administrator

• Developed proposals for clients Computer/Network systems.
• Coordinated completion of IT projects on schedule and cost effectively utilizing minimal resources to met deadlines within the estimated time line or before projects due date.
• Maintain current Workstations and Build Custom Computers/Network systems Servers, Desktops and Laptops with the use of Pentium, and AMD Series processors. Analyzed Network environments to properly evaluate the necessary upgrades then execute them.
• Remove/Install/Configure and repaired Windows XP, Vista, 7, Server 2003 Servers, Desktops and Laptops, upgraded hardware, printers and Ghosted hardware for workstation Imaging via Norton Ghost Suite
• Configure and install networks, LAN/WAN, Servers, Routers Wireless , and firewalls with NT Server technology, Active Directory, MS Exchange, DHCP, DNS, Microsoft Windows 2003 server, Windows XP, Windows Vista 7.
• Configure, managed, created and removed user accounts in Active Directory with knowledge of OU structures, AD security, GPO , LPO
• Use remote tools via Windows RDM, MSTSC, VPN to resolve server, and user based issues
• Configure TCP/IP, DHCP, VPN, IPSec for Web Servers and Data applications architectures.
• Provided data, graphics, and Microsoft Office Suite software training for clients.
• Designed web sites, logos, trademarks, video and graphic art media from initial concept stage to final product using ftp protocol.
• Designed and developed database driven, graphical user-friendly system interfaces and Adobe/Macromedia Suite based Websites also Building software programs and Websites using C , .NET, HTML, CGI Computer-generated imagery and Java.
• Developed timesheets and invoices through excel with detail customization for clients who had various staff types with different needs and uses. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Wrote user and system training manuals and created documentation for a wide variety of client resources.
• Completion of contract End of Project

Confidential

Systems Administrator SAVA/QIVLIQ

• Account Management Configure, managed, created and removed user accounts in Active Directory with knowledge of OU structures, AD security, Group Policy Objects GPO , Local Policy Objects LPO , also Creating/Editing/Restoring users shared folder access and ran various scripting languages including Visual Basic Scripting with some PowerShell experience.
• Team support and communication resolving between Network, Server, and Desktop secured groups with Confidential information
• Configure TCP/IP, DNS, WINS, DHCP, Windows Services, VPN, IPSec, IIS, SQL Servers and web application architectures.
• Create SOPs documentation Standard Operating Procedures for a wide variety of operation functions and protocols within the DEA IT environment as well as providing training within the SOPs for technicians to understand the material
• High and critical Phone, Desktop local and regional support on enterprise environments for users throughout the world over 70,000 users within agency both classified and unclassified locations supporting Secret, and Top Secret clearance level users
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Team support and communication resolving between Network, Server, and Desktop secured groups with Confidential information
• Manage users problems and requests through Service Center Ticketing Systems tracking
• Maintenance, and troubleshooting of Microsoft Office Suite 2003 and 2007 with additional support on Secure Notebook Solution SNS Laptops, and a variety of other proprietary software programs
• Configure Microsoft Windows 2003 and 2008 servers, Microsoft Exchange Server 2007 support, and Microsoft System Center Operations Manager 2007 R2 SCOM management with SCCM support
• Run VBScript commands for Server and policy patches and updates 30 day Server reboots and a wide variety of other task as they are added on a daily bases
• Setup and configure SNS Secure notebook solution with Guardian Edge security technology and packaging software for the Laptops, Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Manage AT T Network issues across DEA Global local and foreign sites and process them for escalation and resolving
• Manage and assist with the following Proprietary applications: M204 and its subsystems, NCIC/NLETS, NDPIX, Firebird, M2K, and Teleview, Merlin, Eagle Eye, WebSter, JABS-Joint Automated Booking Station, DEA Electronic File Room, IMPACT, Unified Financial Management System, Blackberry BES Server, DNET/DREN, iLO integrated lights out , and DRAC Dell Remote Access Card
• Completion of contract 2yrs

Confidential

Desktop/ Systems Admin

• Phone, Desktop local and remote support for enterprise environment of over 7,000 users throughout the USDA buildings downtown and in foreign nations overseas.
• Team support and communication resolving between Network, Server, Asset, Telecom and Physical infrastructure groups
• Footprint tracking ticketing systems
• High and critical Phone, Desktop local and regional support on enterprise environments for users throughout the world over 70,000 users within agency
• Installs, refresh and ghost imaging on Dell, IBM PC and Laptop supported systems. Repair and configure user pc's hardware and software based request and issues
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and application architectures.
• Maintenance, and troubleshooting of Microsoft Office Suite 2003 and 2007 with additional support on VPN, Citrix and a variety of other proprietary software programs
• Update Group Policy Objects GPO , Local Policy Objects LPO
• Microsoft Active Directory, Microsoft Windows 2003 servers and Microsoft Exchange Server 2007 support
• Training Microtech employee's on Tier1, 2 and 3 work that is managed by the helpdesk desktop team
• Run VBScript commands for Server and policy patches and updates
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Custom design MSI packages with Install Wise and prep for VMware Servers, Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Completion of contract Contracts renewal expired - New Contractor was taking over

Confidential

Systems Administrator

• Prep IT teams for Network System development.
• Take calls from local and regional users within 26 offices in various cities around the country. Pickup all calls within 2 rings and resolve 90 of all calls First call Resolution or while the user is still on the phone.
• Use LANDesk and SMS, and Remote Desktop to remotely administer workstations and servers with technical issues also remote tools via MSTSC, Citrix, VPN to resolve server, and user based issues
• Install and to prohibit the installation of software on the users workstations.
• Query LANDesk's software and hardware inventory system to target specific systems for upgrades or repair.
• Receive, configure, mail out and deploy workstations to users making sure all software specific to that user is installed and functional, special configurations are implemented for VIP staff throughout the states.
• Update Group Policy Objects GPO , Local Policy Objects LPO
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Troubleshoot and maintain all printers across the office. Manage network and shared printers through the Windows 2003 print server role. Locally installed printers for high profile users.
• Install Server 2003 on VMware, configure DHCP and BOOTP configuration on server OS for networking across the office.
• Take tickets through Remedy ticketing system and respond to / resolve all tickets within their SLA guidelines.
• Work in an Active Dir domain with many different Operational Units each having different group policies.
• Work with Microsoft Windows 2003 servers, Exchange and Outlook 2003 and 2007 on all workstations.
• Manage group mailboxes, email aliasing, delivery options and delivery restrictions through the Exchange Active Directory snap-in. Configure each users Outlook individually to work with their specific Exchange options.
• Run VBScript commands for Server and policy patches and updates
• Support the Applications team in house to IT and their desktop and server equipment running IIS and SQL Server.
• Cisco VPN Client deployment and troubleshooting, office uses a Cisco VPN Concentrator. Various users across the country have VPN clients on their laptops and Sprint mobile broadband cards for remote connectivity.
• Develop a project plan for deploying PGP Total Disk Encryption system to all laptop users in the company. Ensure that all units meet the minimum requirements and train users on the sensitivity of the software.
• Develop a project plan for deploying / upgrading Microsoft Office2003 to version 2007, taking into account learning curve, increased system requirements and compatibility issues.
• Repair Desktops, Printers and other peripheral equipment
• Custom design MSI packages with Inno Setup Compiler, Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Developed and test database driven inventory software.
• Wrote user and system manuals and created documentation for a wide variety of client resources.
• Completion of contract Contracts renewal expired - New Contractor was taking over

Confidential

Service Desk Team Lead/Desktop

• Cisco Voice over IP phone support
• Received, distributed and resolved phone and email issues and request.
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues on first contact
• Resolved Microsof Office User Specialist issues remotely and trained users how to operate in the microsoft office envionment in addition to other software packages like oracle, citrix, full adobe suite and Mode base apps
• Worked in an environment that uses an Automated Call Distribution unit for inbound calls
• Organized servers, network devices, system monitoring tools and Ghost PC Images
• Trained and mentored other agents and team leads
• Configure IIS and SQL Server systems. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Developed documentation for training new agents
• Created email and login accounts via Active Directory and managed accounts and distribution list
• Group Policy Objects GPO , Local Policy Objects LPO
• Run VBScript commands for Server and policy patches and updates
• Respond to the central Service Desk phone line
• Managed and assisted over 8000 Active Directory users Service Desk client calls, locally and regionally
• Support Microsoft Windows 2003 servers Mail, Server, Network and Desktop tier work
• Assist management with special projects
• Lead the development of the new Service Desk Console for Remedy with the Department of Transportation Remedy team directly from a tier 3 perspective via my management 2007
• Install and Support Microsoft Office Suite XP version thru Office 2003 update
• Safe Boot Security encryption
• Completion of contract 2yrs

Confidential

System Administrator

• Designed and build custom computer systems Servers, Desktops and Laptops setup and configure printers and workstations
• Configure TCP/IP, DNS, DHCP, Windows Services, Servers and web applications.
• Remove/Install/Configure and repaired Windows XP, Vista, Desktops and Laptops, Managed data integration projects, upgraded hardware, printers and Ghosted hardware for workstation Imaging
• Completion of contract End of Project

Confidential

Network Consultant

• Designed and build complete Servers and Network infrastructure with the use of CAT5 cabling, wireless routers, and wireless expanders
• Sets up computers for new users and ensures delivery of equipment to users in different locations as necessary.
• Designed web sites, logos, trademarks, CGI, video and graphic art media from initial concept stage to final product using ftp.
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Setup/configure wireless routers and expanders
• Responded to users daily computer issues and question and resolve them
• Designed and build Windows 2003 Servers, and XP based Desktops
• Implement Group Policy Objects GPO , Local Policy Objects LPO
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Completion of contract 1yr

Confidential

Network Consultant

• Designed and build complete Servers and Network infrastructure with the use of CAT5 cabling, wireless routers, and wireless expanders
• Sets up computers for new users and ensures delivery of equipment to users in different locations as necessary.
• Designed web sites, logos, trademarks, CGI, video and graphic art media from initial concept stage to final product using ftp.
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Setup/configure wireless routers and expanders
• Responded to users daily computer issues and question and resolve them
• Designed and build Windows 2003 Servers, and XP based Desktops
• Implement Group Policy Objects GPO , Local Policy Objects LPO
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Completion of contract 1yr

Confidential

CEEP Microsoft Office User Specialist Instructor

• Developed a Microsoft Office User Specialist MOUS curriculum for DCPS around there semester system.
• Trained a classroom of 26 students in the curriculum at Ballou Senior High School in Wash, DC.
• Custom design MSI packages with Install Wise
• Completion of contract - 1 School year season

Confidential

System Administrator

• Repaired Servers, Desktops and Laptops, upgrade hardware and printers
• Install, maintain and configure law office proprietary software and assist users with varies legal software
• Account Management Creating /Deleting/update user accounts via Active Directory
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers
• Use remote tools via SMS, Windows RDM, MSTSC, Citrix, VPN to resolve server, and user based issues
• Completion of contract 4yrs

Confidential

Sub IT Consultant Server, Network and Desktop Administrator

Provide additional IT Consultant support via Desktop Builds, software upgrades, staff training and a variety of other computer support services and all items listed under IDProductions

Completion of contract 5yrs