SUMMARY

• 15+ years of Software Quality Assurance and Business Analyst experience in different Information Systems projects for Web based Enterprise applications and Mobile applications
• 8 years of progressive experience as a QA Lead and 7 years as a Business Analyst
• Experience working in OPS, transportation, banking, airlines, telecom and retail industries
• Excellent understanding of Service Management systems including Incident Management
• Well versed with different documenting techniques for creating business requirements
• Proficient in coordinating and facilitating workshops with the business users and customers
• Implemented high quality software through effective project management, process improvement, software quality practices and tools for defect prevention.
• Proficient in Functionality Testing, Regression Testing, UAT, PAT, Integration Testing, Infrastructure testing, GUI Testing, Backend Validation Testing, Data Driven and Non - Functional testing like performance testing, failover testing, and security testing
• Strong experience testing applications using SOA (Service Oriented Architecture).
• Strong experience in developing Use Cases, Test Strategy, Test Plans, Test cases and Test scripts using business requirements and design documents.
• Extensive experience following testing methodologies like Agile/Scrum, RUP and Waterfall.
• Leveraged relationships across other departments and maintained mutually beneficial professional relationship within and across teams and organization.
• Extensive experience in the Quality Assurance with Automated/Manual testing of Web based, Client/Server applications using Black Box and White Box testing techniques.
• Highly proficient in using HP Quality Center/HP ALM for testing related tasks and reports.
• Good knowledge of open source automation tools Selenium Web Driver and SOAP UI
• Experience in working with automation frameworks like TDD, BDD, POM, TestNG
• Good experience of creating User Manuals and training the end users
• Good knowledge of basic UNIX commands and Linux command line interface.
• Familiar with DevOps methodology and practices and CI/CD tool Jenkins
• Good understanding of concepts of Hadoop and Big Data
• Good understanding of Relational Database Management Systems.
• Proficient in SQL for testing database integrity writing complex queries, stored procedures using joins, create views. Detailed understanding of Master Data Management.
• Highly skilled, motivated player, outstanding organizational skills and excellent communication and Inter-personal skills

TECHNICAL SKILLS

Tools: HP ALM 12.0, UFT, SOAP UI 4.5.1, ServiceNow, JIRA, Selenium Web Driver, JMeter, MS CRM, GitHub, Confluence

Operating Systems: RH Linux 7.1, UNIX, AIX 5.3, IBM Mainframes, AS/400, Windows 7

Languages: SQL

DevOps Tools: Jenkins, Dockers, Ansible, Dockers, Kubernetes, Puppet,MS Azure

Web Technologies: J2EE, JSP, EJB, C# .Net 4.5

Application Servers: WAS 6.1, BEA WebLogic, webMethods 7.1.2

Databases: Oracle 11g, 12c, SQL Server 2008/2012, DB2

MS Office Tools: SharePoint, Word, Excel, PowerPoint, Outlook, Project, Visio

Source Control Tools: Rational Clear Case, TFS, VSphere, Tivoli Storage Manager

Reporting Tools: SAP Business Objects 4.2

Training: SAP Basis; Pega PRPC

PROFESSIONAL EXPERIENCE

Confidential

Lead System Tester/BA

Environment: Java, Azure DevOps, SharePoint, MS Teams, Dynamics365 CRM, Katalon Studio

Responsibilities:

• Conducted Business Requirement Gathering workshops between cross functional teams to document user requirements and specifications from Product Owners
• Created clear and concise business requirements for the business and technical resources
• Created User Stories for the requirements and managed the sprint backlog in JIRA
• Participate and provide input in Agile Ceremonies throughout each sprint
• Managed all the artifacts created by the project team in Confluence
• Reviewed the Source to Target Mapping (STM) document with all the business rules, data transformation rules, join conditions, de-dup logic for different tables.
• Validated database integrity and ETL process by running DataStage jobs and running queries against Oracle database using SQL Developer tool
• Tested the integration between MS CRM and web-based Compensation Payment application
• Tested the web services and APIs using SOAP UI via XML messages (Request and Response)
• Was involved in implementation of Test Automation Framework build using Selenium WebDriver with TestNG
• Tested mobile app for assigning different jobs to a technician and validated logs
• Worked with GitHub for version control and Jenkins for configuration and deployment
• Used JIRA for defect management and create dashboards for backlog with sprints

Environment: GitHub, JIRA, MS CRM, IBM DataStage, Jenkins, Confluence, Soap UI

Confidential

Lead System Tester

Responsibilities:

• Led the testing and implementation effort for this initiative with great efficiency
• Worked closely with Project Manager, Business Analyst, Developers and End Users
• Analyzed the Business Requirements and Wireframes to come up with test cases and scenarios
• Created Test Strategy and Test Plan for the project documenting the strategy and testing tasks in addition to outlining the defect management process
• Tested the digital version of the application on iPad and other mobile devices
• End to end testing of the complete process from request to printing receipt on wireless printer
• Tested the application integration with mainframe system of Ministry of Transportation
• Tested the compliance of the application for WCAG under AODA
• Used JAWS tool for testing under AODA.

Environment: Java, SQL Server, MS SharePoint, HP ALM, iPad Pro, IBM Mainframes

Confidential

Program QA Lead/Business Analyst

Responsibilities:

• Facilitated in organizing workshops for different user groups and product owners
• Created clear business requirements document for different projects detailing the process flows for current and future state of the system. Used MS Visio for this task
• Created and managed the User Stories for different applications in MS TFS
• Good working knowledge of Function Point Analysis (FPA) for estimating test effort by calculating complexity of the system
• Worked on the ServiceNow catalog items for new and existing workflows
• Work with client to document future state processes for Incident Management, Change Management, Knowledge Management, and Service Request Management in ServiceNow
• Worked closely with the Program Manager to create project Statement of Work (SOW)
• Developed Master Test Plan for the program incorporating the overall test strategy, risks, constraints, mitigation strategies, assumptions, test metrics and test design techniques
• Created test artifacts Test Plans, Test Strategies, Test Design documents as per