SUMMARY:

• Telecommunications and Information Systems professional with a proven track record serving key customers surpassing expectations.
• Over +10 years of experience as an Senior Telecom Consultant
• Experience in Avaya installing and configuring telephone lines and devices, PBX programming, M/A/C, Vector, Hunt - group, S8300 System, NICE Software and Modular Messaging.
• Teamwork oriented aligning tasks toward common goals.
• Experience with installation, administration and troubleshooting of Cisco Wireless Access Point.
• Trustworthy and reliable receiving recognition from management and assigned to group supervision and warehouse with valuable equipment.
• Languages: English and Spanish

• Specializing in telecommunications, TCP/IP networking, ISDN, DS1, T1, PRI, Configuration of Hunt - Group, and Vectors.
• Provisioning, Installation and Testing of Point to P oint RF antennas.
• Installation of cell phone repeater, wireless and LAN cabling. Support manufacturing automation infrastructure.
• Installation and repair of electronic equipment. Knowledge in communications and electrical drawings.

TECHNICAL SKILLS:

Application skills: Avaya Site Administrator 6.0, Avaya Modular Messaging, PBX, Avaya Call Center, NICE, Word, Excel, PowerPoint, Internet Explorer, Window XP, Vista and 7, Office, Bomgar, Cisco, Fluke Network, Epicor, Service Now, Remedy, HTML, Access and Visual Basic.net.

CORE COMPETENCIES:

Voice Systems

Local Area Networks

Helpdesk

Software Troubleshooting

Hardware Troubleshooting

System Assessment

Equipment Installation

System Configuration

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Information Technology - Systems Engineer

Responsibilities:

• Administration of Avaya Communication Management M/A/C. Service Now daily tickets, voice mail configuration, modify Vector, headset installation and Esker fax assigned.
• Support clients remotely for Sale force and Customer Service, Avaya software install (Avaya One-X Communication and Avaya One-X Agents).
• NICE administration for add, modify, mapping clients, installing agents/supervisor software and support project team in changes.
• Monitoring alarms in Prognosis and Avaya Aura application, create trouble tickets to vendors, troubleshooting media gateways and fix problems.
• Cisco TelePresence support on site, installing new equipment and initial configuration.
• Create new Pin Pad DHCP reservation and desk phone configuration.
• Avaya IP DECT installation and configuration.
• Installation and configuration of Avaya Media Gateways (G 0) new and relocations.
• Avaya Contact Center Manager administration.
• Management of inventory and shipping all the necessary equipment to clients or brands.
• Repair Cat 5e and 6 cables connections, troubleshoot phone and LAN connections.
• Patching new users in telecom closets. Cisco switches and PC installation.
• Installation and maintenance for Plantronics headsets.

Confidential, Juncos, PR

Network and Telecom Technician

Responsibilities:

• Provide technical support for communications equipment, connect to the network business and manufacturing, repair and set up communications equipment, solutions of physical problems directly with the user, project assessments and monitoring external contractors.
• Installation of communications equipment such cabinets, racks, cable trays, Cisco switches (36xx, 4xxx, 65xx), patch panels, fiber boxes, antenna repeater (Mobile), wireless antennas, phones(Polycom), physical server, cat 6, MM and SM fiber optic.
• Support of Avaya IP Agent for HR and Help Desk. Network support T1’s, PRI’s, ISDN, Trunk Lines.
• Install copper data wiring CAT6, fiber optics single-mode and multi-mode, install cabinets and racks at Data Centers or Telecom Rooms, audio-visual systems for conference rooms, installation and basic configuration of network switches in compliance with BICSI/ANSI/TIA/IEEE standards.
• Equipment inventory and disposal.
• Generate design specifications for telecom design and get quotations, supervision of outside contractors during construction or installation of site infrastructure for power, HVAC and telecom technologies, of copper data wiring and fiber optic wiring.
• Train new associates in computer and communications equipment usage; prepare work areas from installation and configuration of telephones and computer equipment. Handling equipment like scissor lift, forklifts and Booms lifts to carry out installation or repair.

Confidential

Senior Telecom Consultant

Responsibilities:

• Telecommunications operations to protect the on-going business: install and configure of Cisco AP, RF antennas, telephone lines and devices, voice mail and PBX programming, M/A/C, Vector, Hunt-group, S8700 System and Modular Messaging.
• Installation, administration and troubleshooting of MEDPro, CLAN, VAL, VoIP, P133, P333, G350, G450, G650, 4xxIP, 24xxIP, 24xx, 64xx Phones, Power Failures Systems.
• Support of Avaya IP Agent for HR and Help Desk. Network support T1’s, PRI’s, ISDN, Trunk Lines.
• Install copper data wiring CAT6, fiber optics single-mode and multi-mode, install cabinets and racks at Data Centers or Telecom Rooms, audio-visual systems for conference rooms, installation and basic configuration of network switches in compliance with BICSI/ANSI/TIA/IEEE standards.
• Equipment inventory and disposal.
• Generate design specifications for telecom design and get quotations, supervision of outside contractors during construction or installation of site infrastructure for power, HVAC and telecom technologies, of copper data wiring and fiber optic wiring.
• Train new associates in computer and communications equipment usage; prepare work areas from installation and configuration of telephones and computer equipment. Handling equipment like scissor lift, forklifts and Booms lifts to carry out installation or repair.