EXPERIENCE:

Confidential

NETWORK/SYSTEM ENGINEER

• Preform iCloud Infrastructure core testing for services CaaS and SaaS using Juniper MX960 Routers and Cisco Nexus 7000 series Switches.
• Develop and implemented test cases for L2/L3 features using Gigabit Ethernet 1G /10G LC testing MX960 router for redundancy, performance and new functionality.
• Configured Virtualized network feature on the Cisco Nexus 7010 switch.
• Monitored L2/ L3 and intra VLAN routing with N7K new feature with Virtualized Device Context VDC and VPC.
• Installed upgrade images for Cisco IOS and Juniper Junos OS.
• Design test beds within the labs, creating a network test environment using testing tools such as IXIA and Spirent.
• Developed Deployment Guide documentation for operations teams to install configurations and network device upgrades.
• Troubleshoot IP routing protocols BGP, IPv4 IPv6, OSPF and EIGRP.
• Configured and supported VLANs, IRB, STP, VTP, LACP, redundancy protocols VRRP and HSRP.
• Managed and created scripts on Linux servers.
• Interact with external vendors Juniper, Cisco, IXIA and Spirent resolving network problems

Confidential

NETWORK ENGINEER

• Managed support for Network infrastructure and technologies.
• Design and support WAN/LAN connectivity issues, configuration changes and updates for Cisco routers and switches.
• Design, Develop and Implement process documentation for the help desk team.
• Provision network devices, scripting configurations and changes on L2/L3 network Cisco devices.
• Monitored network performance and maintained network security
• Managed customer support for MPLS VPNs, Security and Topology changes.
• Interact with external vendors BT, Cisco, and Avaya resolving network and telecommunications problems with PBX.
• Provided Tier II/III support, resolving network routing issues with routing protocols IPv4 IPv6, OSPF, EIGRP, BGP
• Design, Develop and Implement network plans for a remote site LAN infrastructure
• Support wireless network, managing Cisco Access Points AIR-AP1231.
• Administrator for Cisco Unified Call Manager, providing support for IP telephony phones 7905/7910

SYSTEM ENGINEER

• Maintained Virtual infrastructure
• Deployed Windows 7 using images, maintained DHCP servers, Active Directory and DNS configurations.
• Performed Asset Management, Change Management, Disaster Recovery and Network backups
• Managed HP ticketing system resolving system servers and network connectivity problems.
• Project manager for the network transformation projects and deployment of VoIP phone system.
• Interacted with Managers, SE and other support teams resolving customer issues.

Confidential

NETWORK ANALYST

• Design and developed test beds in a Lab environment to perform L2 Ethernet switches network testing.
• Performed packet flow tests on L2 devices.
• Managed Juniper SRX210, SRX240 and Cisco 7200 broadband routers and Agilent devices
• Monitored Voice/Data circuits ISDN, POTS, PSTN, T1.
• Supported NOC providing Tier II/III support for SONET, Fast Ethernet and Gigabit Ethernet L2 Switches, PE Juniper Routers, and network related outages.
• Performed RCA audit reviews, troubleshooting and resolving problems on the network and issues with service power outages, working with ticket process capturing all incidents.

Confidential

SYSTEMS ENGINEER

• Supported LINUX based ERP SAP, interacting with client services to resolve network issues.
• Managed Ethernet L2/L3 network devices, providing network security, managing VLANs, Firewalls, Checkpoint.
• Administrator of network management tools, Cisco Works and Tivoli monitoring network performance and server systems issues.
• Performed application tests on new technology, upgrades and patches for Cisco IOS in Lab environment.
• Developed technical specifications for purchase of networking hardware and software products.
• Interacted with other team engineers to design and develop technical solutions for issues in network infrastructure

SYSTEM ADMINISTRATION

• Provided operations support within a 24/7 Global Data Center.
• Maintained DHCP servers, DNS and Active Directory.
• Configured and Managed Windows servers and infrastructure upgrades.
• Managed Server Clustering for load balancing and maintained F5 Load Balancers.
• Performed network backups and SAN devices, tape drives, libraries.
• Managed tickets system to capture incident and problems.
• Implemented ITIL procedures with Change Management.
• Configured VMware ESXv4 Servers and managed nodes with Virtual Center.
• Maintained Citrix Servers, installed applications and client software.
• Performed performance tuning and managed database issues with SQL servers.
• Created scripts automating tasks and created packages in SCCM for deployments of software.

ANALYST

• Designed functional requirements and workflow analysis, translating the requirements to technical specifications.
• Managed Tivoli Workload Scheduler Maestro , maintaining SAP batch jobs and reports.

Confidential

APPLICATION MANAGER

• Developed and implemented procedures and processes for Development/QA/Production environments for various BEA application containers, databases, and software.
• Managed Change Management process for requests in environments QA and Production .
• Created implementation plans for application deployments.
• Managed staff of three systems engineers, supporting systems used to deliver internet ecommerce products and services.
• Worked with business partners to analyze issues and develop solutions to support applications.
• Developed and implemented documentation to test applications, which included execution of test cases, resolution of system issues and ensured production capabilities.

Confidential

SYSTEM ADMINISTRATOR

• Managed Windows server and clients.
• Maintained network security for three remote sites.
• Managed SMS, performing deployments, updates and patches.
• Supported developers, analyzing issues with applications and designed solutions.
• Provided network support with Ethernet switches.
• Managed Exchange servers, setting up new accounts and performing all directory services
• Managed network backups and documented procedures for disaster recovery team.

PROJECT MANAGER

• Managed and implemented Windows migration from Windows 95 to Windows 2000.
• Developed procedures and processes for activities to meet goals and objectives.
• Managed a staff of 5 systems administrators providing support for the desktop migration.
• Performed product evaluations and proof of concept testing to automate the desktop builds and software distribution solution.