PROFILE:

I excel in teamwork, adapt well to changes and I am very Confidential t. I seek a teamwork environment where I can work with other IT administrative and troubleshooting professionals.

TECHNICAL SKILLS:

Operating Systems: Windows 2012/2008 Server, Windows 7,8 and 10

Software: Symantec Veritas Back up Executive, Clarify, BLT Remedy, Office 2010, Office 2013, Office 2016, Office365 admin, Exchange 2016, Okta, Symantec Ghost, USMT, Symantec, Active Directory, Microsoft Azure, Blackberry Enterprise Server, Microsoft Exchange 2007 and 2010, Microsoft Teams, Exchange PowerShell, Proofpoint, Service Now

WORK EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• System Engineer of email and Active Directory for 14,000 users, troubleshooting third level Exchange, Outlook and Active Directory issues with Exchange 2010, Exchange 2016, O365, Azure and Exchange PowerShell.
• Monitor Exchange and email flow issues with use of Coreview dashboard.
• Assist with Exchange server administration, builds and maintenance.
• Administrate spam filtering and email tracking by use of Proofpoint.
• Administrate DNS CNAME, A Record, spf and txt records using Men and Mice and Mark Monitor.
• Administrate Primary admins in SharePoint, MS Teams, O365 Groups and Okta.
• Produce training documentation for various procedures.
• Organize, complete and document projects individually and as a team.
• Administrate ticket dispursement among team members.
• Work rotating on call basis for 24 hour coverage each fourth week for seven days.

Confidential

Senior Systems Administrator

Responsibilities:

• Senior Administrator of email for over 4,000 users, distribution lists and utility mailboxes, troubleshooting third level Active Directory, Microsoft Azure, Exchange 2010, Outlook 2013 and Skype issues with Exchange 2010 GUI, Office365 Admin and Exchange PowerShell.
• Assist in On premise Exchange server administration, load balancing, builds and maintenance.
• Assist in migration from Exchange 2010 to Office365.
• Monitor Zix mail encryption queues and requests by use of Putty and Zix VLAN GUI.
• Administrate spam filtering and email tracking by use of Proofpoint.
• Produce training documentation for various procedures.
• Organize, complete and document projects individually and as a team.

Confidential

Microsoft Exchange Administrator

Responsibilities:

• Senior Administrator of email for 14,000 Confidential users, troubleshoot 2nd level Exchange and Outlook issues with On premises Exchange 2010, Active Directory and Exchange PowerShell.
• Training Confidential service desk personnel on Outlook and email procedures, troubleshooting and policies through documentation creation and sessions.
• Assisting with migration of 14,000 users from Novell Groupwise to Microsoft Exchange.
• Administrator of Blackberry Enterprise servers and Microsoft Active Sync access.
• Point of Contact for Email issues and changes between management and Service desk.

Confidential

Exchange Migration Technician

Responsibilities:

• Assist end users with Migration from Exchange 2007 to cloud server Exchange 2010.
• Resolve configuration issues associated with Outlook and Blackberry migrations.

Confidential

Windows Systems Administrator

Responsibilities:

• Ghost images for servers and workstations for banking centers and provide support.
• Create package updates for proprietary software packages in banking centers.
• Fourth level support for HP field technicians via VPN and Active Directory administration.

Confidential

Help Desk Support Specialist

Responsibilities:

• Desktop and client side support for clients with Active Directory user administration.
• Server builds, IIS and Group policy enabling and Windows updates via WSUS
• Email troubleshooting for Exchange and POP users.

Confidential

Senior Systems Administrator

Responsibilities:

• Maintain backups on Windows 2008 server for Disaster Recovery and file recovery.
• Work as domain admin and Help desk support for OCISO D Confidential Security Confidential group.
• Manage group policy within Active Directory and Windows updates within WSUS.
• Assist with Symantec and Windows updates and desktop support.

Confidential

IT Support Specialist

Responsibilities:

• Maintain Veritas tape backups on Windows 2008 server and paperwork with Iron Mountain.
• Administrate and maintain SOX audits for Active Directory on Windows 2008 server by maintaining On premises Exchange and domain additions and deletions for over 4000 company users.
• Image new PCs and laptops for users and set up Avaya IP phones lines.
• Patch network and telephone cables through switches as needed.
• Administer and troubleshoot email accounts, handle hardware and software issues via desktop support and help desk support.
• Administrate Blackberry Enterprise Server by adding and removing users as needed
• Create training documents and conduct training with employees on new IT procedures.
• Send company wide notifications of planned and unplanned system downtimes.
• Assist with Exchange migration upgrades from Exchange and .