Systems Analyst Resume

SUMMARY:

End - user satisfaction is number one priority. Seeking an opportunity to use my content management skills and knowledge to improve organizational processes. Customer-driven professional with experience in planning, developing, and implementing best practice ECM solutions. Team based management style and strong interpersonal/communication skills.

TECHNICAL EXPERTISE:

ECMs: Hyland OnBase ver 7-15, Xerox DocuShare 6.6, SharePoint 2010, 2013,2016. Twain, Kofax, Fijitsu scanners

Environment: s Windows server 2003, 2008 & 2012, AD, SQL Server, Oracle

Languages: HTML, VB & VB Scripting, XML, SQL

Methodologies: Waterfall & RAD application development models, SEI’s Capability Maturity Model, ITIL, UML

IT Mgmt: MS Project, Heat Helpdesk, Procedure/Policy Development, DR Planning, Change Mgmt, Vendor Mgmt

PROFESSIONAL EXPERIENCE:

Confidential

Systems Analyst

Responsibilities:

7+ years of experience in enterprise content management, record management and web\mobile management.
Corporate admin of Hyland’s OnBase ~ supporting 3500 users.
Conduct discovery & requirements meetings with end-users.
Document, analyze the requirements and design solutions that meet the business requirements.
Develop and implement complete OnBase Workflow and Workview solutions using OnBase Studio.
Develop test plans and conduct user acceptance testing.
Develop custom admin & end-user documentation.
Conduct on-site and remote training for end-users.
Production\Testing environment tech support, project management and maintenance.
Conducted multiple OnBase upgrades.
Use App Enabler to integrate into 3rd party CRMs like Salesforce.

Confidential

VP of IT /Enterprise Solutions Group

Responsibilities:

Responsible for management of the IT department which employed 12 personnel and over 100 servers.
Managed corporate data processing, check processing (18M checks per month for Colorado, Utah, Nebraska, Idaho and Wyoming), e-commerce front-ends, and service level agreements.
Also responsible for IT planning, budgeting, operation of a 4000 member B2B extranet, negotiating multi-million dollar software contracts, policy/procedures development, IT steering committee, project mgmt, corporate security, disaster recovery, and managing employees in two locations (with low employee turnover - one in four years). Managed developers, project managers, business analysts and report analysts.

Confidential

DBA\Network Administrator

Responsibilities:

Supervised network in two locations, 300 satellite offices and ten employees in a 24/7 datacenter.
Implemented four networks and assisted in the full life cycle development of a $2M credit card system.
DBA for Oracle 8 backend system.

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