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Software/system Support Resume

SKILL SUMMARY:

Hardware/Software Warranty/Field Service

SCCM/SCOM/WSUS/Sysprep

NT/W2K/XP/Vista/7/8/10/Server 2003 - 2019

OpenBSD/Linux (CentOS 6.5), Ubuntu

Data Storage/Migration, backup/recovery

VNC/WebEx/PCanywhere/RDP/Securelink

Load Balancing (Physical & Virtual)

Confidential LUN/Vol/Aggregate Management

LAN/WAN/NAS/SAN administration/support

WORK HISTORY:

Confidential

Software/System Support

Responsibilities:

  • Public Sector Financial Application (premise and cloud offerings)
  • Government Compliant Public Administration Software Suite
  • Multi-Server Application & Server Administration.
  • Peripheral device support (printers/scanners), PCL5 control files
  • Workflow VBscripts, XML, SQL/SSMS
  • Troubleshoot IMAP/SMTP issues (Exchange, Office365)
  • SSL/HTTPS (certificate installation, web forms, server bindings)
  • IIS web services/configuration/html debugging
  • Load Balancing (Kemp, F5)
  • Installs & hotfix updates utilizing orchestration scripts

Confidential

Software Support Engineer

Responsibilities:

  • Opera PMS (Property Management System)
  • Remote Support via WebEx/Bomgar
  • Internal/External System Interface Support (IFC8)
  • Oracle SQL 10/11g queries/table maintenance
  • Oracle Opera 9 Cloud (cloud-hosted solution)

Confidential

IT Support Technician

Responsibilities:

  • AD account management/creation (multi-domain)
  • Exchange mailbox creation/admin via EAC
  • Desktop/Server/Printer Support
  • Internal Systems Software Support
  • Network Monitoring/Support
  • New User Setup/MAC's

Confidential

Network Support Technician

Responsibilities:

  • NCR POS Terminals/KDS/table management systems
  • Thermal Receipt Printers/J-tech pager systems
  • POS Ready for Windows
  • Proactive Net hardware/software monitoring
  • Statseeker Network Monitoring Tool
  • Verizon Business Frame/T1 support/Cradlepoint wireless backup
  • Juniper srx240 router, srx100 firewall, SE2200 switch support
  • SCCM/Hyper-V 2012 R2
  • HP Proliant Server Support/ILO Remote Management
  • MAGIC Incident Management System

Confidential

Support Engineer

Responsibilities:

  • Managed IT Services
  • LabTech Remote Management
  • Windows Server Administration (03, 08, 2012)
  • Veeam Backup/Restore Maintenance/Administration
  • ConnectWise Ticketing/KB System
  • Sonicwall/Fortinet Configuration/Administration
  • End User Support, Break/Fix, Software Support
  • ESXi 5.x/6, vsphere, Hyper-V installation/deployment
  • Network support/maintenance

Confidential

Security Analyst

Responsibilities:

  • Network Security/Vulnerability Remediation
  • SCCM
  • NEWT (Nessus Enterprise Web Tool)
  • Convert Scan Results to Remediation Report
  • Prophecy and CXP media platform/software support
  • XML, ccXML, VXML, Java
  • Email/Live Chat Support
  • Wireshark/PCAP
  • SIP, VOIP
  • ASR, TTS, Nuance, Loquendo
  • Tomcat, Squid
  • Splunk

Confidential

Migration Technician

Responsibilities:

  • New Dell Optiplex 790/7010 setup & applications verified
  • Enterprise migration from XP to Win7
  • Utilized PXE NIC boot to provision images
  • Construct/Deploy portable small-form nurses stations
  • Maintain inventory and asset accountability

Confidential

Network Setup/Support, convention IT support

Responsibilities:

  • CAT 5/6e installation, topology planning
  • Switch IP/netmask/gateway configuration (private network 10.x.x.x)
  • Connectivity testing/verification for convention booths

Confidential

Technical Support Engineer

Responsibilities:

  • Helpdesk/End-User Support (HW/SW/Printer/Network Support)
  • Host/Client Internet/Intranet Connectivity
  • AD User/Computer Account Administration
  • Office/Outlook 2K3/2K7/2010
  • Lawson, Image Quest, Sun/Java Mail, Thunderbird
  • Windows 7 post-migration support/remote support (VNC)

Confidential

Technical Support Engineer

Responsibilities:

  • On-Track SMBR (single mailbox recovery) vFiler, Vsphere, VSC, ESX, RDM/VMDK
  • SAN/NAS/FAS
  • SSH/SSL, RSH, Telnet
  • MPLS, OSPF, LACP, FSPF
  • NDMP/VSS/tape/VTL deduplication (A-SIS)
  • Snapmirror/Snapvault, snapshot backups, OSSV
  • Snapmanager for Exchange/SQL (backup/restore/verification) iSCSI, FC (copper/fiber), FCoE, NFS, CIFS
  • DFM, OnCommand System Mgr/Protection Mgr/Op Mgr
  • High Availability (HA/MPHA), SyncMirror, Raid-DP, plex
  • Ontap 7.x-8.0 7-Mode, 8.1/8.1.1/8.1.2 CMODE
  • Laptop refresh project (various Dell series)
  • Software updates (OS updates/Office suite update)
  • Resolve hardware/software issues
  • Hard drive/OS maintenance (disk defrag, chkdsk, etc.)

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