SUMMARY:

Seeking to provide technical and professional services utilizing over 35 years of telecommunications and networking experience.

EXPERIENCE:

Confidential, San Diego, CA

Project Engineer

Responsibilities:

• Implementing systems from Cisco Switches, Routers, Firewalls and Windows Servers.
• Design and deploy CUCM, CUC, Confidential, IM & Presence & Informacast (Singlewire) paging systems all via our Cloud at our San Diego Data Center.
• Provided administrator and end user training to clients. Assist with Tier 2/3 Level support to our cTAC group.
• Responsible for the day to day operations, customer issues and requests, and telephone infrastructure, including all telecommunication circuits, local and long distance telephone service, the voicemail system, the call center software and VoIP Session Border Controllers.
• Experience with SIP based communications.

Confidential, San Diego, CA

Voice Engineer

Responsibilities:

• Part of network team maintaining their existing Cisco environment.
• Implementing a Call Recording application by Calabrio for Agent training purposes.
• Scripting changes when requested for proper management of queues.
• Rolling out 6 - Digit Dialing Plan as the Hospital has outgrown its 4-Digit plan.
• Upgrading UCS Servers to current firmware (3.03a) and VMware ESXi 6.0 from 5.0.
• Phasing out PRI circuits and installing SIP trunking from Confidential .
• Day to Day activity of MACD (Moves, Adds, Changes, Deletions).

Confidential, Irvine, CA

Senior Cisco Voice SME

Responsibilities:

• Part of a large team implementing Call Centers for various locations.
• Responsible for programming end user phones with BAT into Cisco Communications Manager and voicemails as well as complex menus via Call Handlers and Voice Forms in Confidential .
• Managed routing of calls with translations between Cisco Call Manager and Genesys IVR.

Confidential, San Diego, CA

Senior Systems Voice Engineer

Responsibilities:

• Responsibilities included continuous testing and evaluation of the Cisco Unified Voice network infrastructure to ensure proper performance and maximum uptime.
• Assist in the global day-to-day troubleshooting and support of BofI local and wide area Voice networks.
• Basic scripting to manage queues in call center environment within Confidential .

Confidential, Irvine, CA

Senior Cisco Voice SME

Responsibilities:

• Responsible for programming end user phones with BAT into Cisco Communications Manager and voicemails as well as complex menus via Call Handlers and Voice Forms in Confidential .
• Managed routing of calls with translations between Cisco Call Manager and Genesys IVR.

Confidential, Irvine, CA

VoIP Engineer

Responsibilities:

• Working knowledge in implementing and deploying Cisco VoIP (CUCM) in a large corporate enterprise solution .
• Experience with deploying Cisco hard and soft phones using the CUCM (Cisco Unified Communication Manager) BAT (Bulk Administration Tool) along with physical deployment of end user devices as well as Attendant Consoles Server Based and Standalone.
• Implementing various Call Handlers and Voice Forms in Confidential from basic to complex menus including multiple languages as well.
• Confidential scripting for Call Center Environments.
• Knowledge of Cisco ISR/ISR2 Voice Gateways. Knowledge of VMware implementations and administration.
• Router LAN/WAN circuits; PRI, T1 CAS, MPLS, T3, FXO, FXS.
• Working knowledge of SIP, MGCP, H.323, and SCCP protocols as well as Netformx for Presales and BOM creation.

Confidential, San Diego, CA

Lead VoIP Engineer

Responsibilities:

• Supervised 5 Jr. Engineers during a major upgrade to telephony system.
• Migrated 4,000+ users from legacy Nortel Option 81 PBX to Cisco VoIP Platform.
• Provided day to day changes and additional software upgrades as needed during duration of project as well as end user training for Doctor’s and staff.

Confidential, San Diego, CA

Telecom Specialist

Responsibilities:

• Projects with various clients (see attached list) ranging from database collection, project management to switch programming and installations.
• Various PBX analysis, engineering and translations on Nortel Meridian 1/MSL-100/Norstar, Avaya G2/G3 and Rockwell Spectrum products.
• Provided voice-mail programming and training on Octel, Meridian Mail, Call Pilot and Intuity Audix. ACD programming and training including large Call Center environments.
• Special applications include Meridian Max, CCR, MAT/OTM, Aspect IVR, Sonant IVR, Mosaix Predictive Dialers and Avotus Intelecontrol/OrderPro Administration and Maintenance.
• Installation and System Administration of Microsoft Windows 2000/XP/2003 environments (desktop and servers).
• Experience with Microsoft Office 2000/2003 applications (Word, Excel, PowerPoint, and Outlook).

Confidential, San Diego/Irvine, CA

Implementation Coordinator

Responsibilities:

• Assisted with network and hardware implementation in a UNIX/TCP/IP environment.
• Followed up on local market/customer issues.
• Identified deployment jeopardies and assisted in resolutions.
• Prepared procedure documentation for market use.
• Coordinated vendors for cost and service issues.
• Established and maintained productive, effective relationships with the markets.

Confidential, Los Angeles, CA

Switch Technician

Responsibilities:

• Upgrading old LM (Line Modules) equipment to newer LCM (Line Concentrated Modules) equipment.
• Switch programming, trouble-shooting, OM reports, translations, voicemail (Octel and Meridian Mail) and maintenance.
• Assisted in implementing ISDN lines to the Confidential .
• Helped maintain existing Macintosh network environment.