SUMMARY

• Highly motivated Cisco Certified Network/Voice Administrator with a solid, tried and true, technical skillset in Network/Voice Engineering.
• Technical skills are complimented with excellent interpersonal skills, which offer a well - rounded experience in client-service arenas. Currently working in Windows and Cisco environments, I am seeking to increase network and voice skills in a challenging and dynamic environment.

TECHNICAL SKILLS

Cisco:

• Proficient in troubleshooting WAN/LAN connectivity issues
• Proficient in troubleshooting wireless issues
• Proficient in troubleshooting voice issues
• Proficient in managing Cisco Communication Manager
• Proficient in managing Cisco Contact Center
• Proficient in managing Cisco Unity Connection
• Proficient in managing Active Directory

Windows:

• Installation and Maintenance of computers and network client’s in a windows environment
• Troubleshoot computer and network issues in a production environment

Microsoft Office:

• Proficient with Microsoft Office Professional Suite (Word, Excel, Access, PowerPoint, Outlook, Visio)
• Familiar with Windows Server

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Responsibilities:

• Configuration/Troubleshooting of Cisco 6509/4507 Switches
• Configuration of HSRP
• Configuration of Dell remote access controller (DRAC)
• Troubleshooting WAN Accelerator performance issues
• Coordinating configuration changes/updates with Asian office
• Resolving WAN tickets with Service Provider
• Troubleshooting wireless connectivity issues
• Configuration of Cisco Wireless LAN Controller (5508 series)
• Deploying Cisco AIR-CAP 3600 Access Points
• Managing redundant vLAN connectivity/configuration
• Documenting Network Infrastructure Moves, Adds, Changes

Scottsdale, AZ

Responsibilities:

• Configuration of VMware server
• Configuration of WIN 7 in VMware
• Configuration of Server 2008 in VMware
• Configuration of Cisco 2901 CUBE

Confidential, Phoenix, AZ

Network Administrator/Engineer

Responsibilities:

• Configuration/Troubleshooting of Cisco ISR routers
• Configuration/Troubleshooting of Cisco 6509/4506/3750 switches
• Proficiency with Cisco Unified Communications Manager
• Proficiency with Cisco Unified Contact Center
• Proficiency with Cisco Unified Unity Connection
• Configuration/Troubleshooting VPN tunnel and connectivity issues
• Proficiency with Solar Winds Network Configuration Manager, IP Manager
• Proficiency with Witness Viewer call recording
• Knowledge of SIP trunks
• Knowledge of MPLS

Confidential, Tempe, AZ

Network Technician

Responsibilities:

• Proficiency with Netcool System Monitoring Tool
• Proficiency with Spectrum System Monitoring Tool
• Proficiency with Remedy ticketing system
• Troubleshoot Data/Voice Network Connectivity Issues Remotely
• Troubleshoot EIGRP/BGP Networks
• Troubleshoot WAN telecommunication issues
• Troubleshoot Server Issues Remotely
• Proficiency with Active directory
• Knowledge of Microsoft Exchange 2003
• Detailed documentation of performed and recommended maintenance
• with Insight VOIP engineers

Confidential, Scottsdale, AZ

Flight Simulator Technician

Responsibilities:

• Maintenance of company computer systems and LAN
• Installation and upgrade of flight simulator systems
• Maintenance of visual systems for flight simulators for pilot
• Maintenance of computer controlled motion systems on flight simulators
• Maintenance of computer controlled navigation systems on flight simulators
• Maintenance of computer controlled flight control systems
• Detailed documentation of performed and recommended maintenance.

Confidential, Phoenix, AZ

On Site Computer Technician

Responsibilities:

• Troubleshoot and repair hardware/software issues on Macintosh and Windows Operating systems
• Setup, configure and encrypt wireless/wired home and small business networks, including the setup of file/print sharing and mapping network resources
• Basic instruction on the use of Microsoft office professional (word, excel, access, powerpoint, outlook)
• Highly productive Double Agent within the district and company by consistently driving revenue through on site sales

Confidential, Phoenix, AZ

Computer Maintenance Technician

Responsibilities:

• Installation and maintenance of computers and peripheral devices for the effective and continued productivity of Faculty, Staff, and Students in the al environment
• Valued member of the wireless network team

Confidential, Tempe, AZ

Network Technician

Responsibilities:

• Configure routers and switches for deployment at customer premises using IP addressing schemes provided by Network operations technician
• Installation of networking devices at customer premises to ensure voice and data communication
• Troubleshoot and repair network connectivity issues on site through communication with switch technicians at Network Operations Center

Confidential, Phoenix, AZ

Network Technician

Responsibilities:

• Configuration of TPS-75, TPS-43 Mobile Radar Unit
• Maintenance of TPS-75, TPS-43 Mobile Radar Unit for operational readiness