SUMMARY

• Twelve (12+) years of IT experience in System Analysis, Design of functional, technical specifications, Application Development, Maintenance, Testing & Quality Assurance of Enterprise applications using OpenText Content System Suite, Java, & Microsoft Technologies.
• Designed & developed many custom applications & modules using OpenText OScript, Content Server Web Services, Microsoft.NET/Java technologies to support various business process in the customer environment.
• Hands - on experience in implementing large scale Enterprise Content Management solutions within alignment with Enterprise Architecture includes Document & Records Management, Business Workflow, Taxonomy, Metadata, & Data Analytics on OpenText product suite, with the focus on various OpenText Content Suite platform & Extended ECM platforms (9.7.x,10.5,16.2.x & the latest version 20.2).
• Carry out performance audits & other technical reviews on existing infrastructure & product installations in the OpenText Content Suite environment, producing recommendations where appropriate.
• Experienced defining ECM OpenText solution delivery planning estimates, which include the following activities: Stand up, configuration, integration, security design & implementation, & migration of content into an OpenText ECM platform.
• Experience with OpenText Integrations & Migration (such as CS Widgets, APIs, Web Services, REST, OScript, Batch, Middleware Integrations, ERP Integrations, etc.).
• Providing technical & functional solution leadership to the Sales Team in the analysis of complex customer content & information requirements & design of custom Enterprise Content Management solutions based upon the whole OpenText & solution portfolio.
• Training the customers on various ECM solutions & on customised applications.
• Analyse/understand business challenges; Eliciting & discovering business process, supporting system requirements, mapped current business processes to the new system or Service.
• Facilitate workshops for the client & end-users to agree with functional, non-functional requirements & project deliverable.
• Produce end to end high-level solution architecture designs & artifacts (CTM/LTM) for programmes & projects in line with solution delivery framework.
• Support RFI / RFP / competitive tender process where appropriate.
• Prepare & present accurate Work Break Down Structure (WBS), Statement of Work (SOW) estimate for Analysis, Design, Build and Implementations projects.
• Ability to take on some project management responsibilities, including team leadership, control of project scope & status reporting.
• Ability to multitask & flexible in adjusting to different people, circumstances & responsibilities. Hard-working with an ambitious & realistic attitude. Excellent interpersonal skills & a team player. Highly empathetic to customer needs & perspectives.
• Have experience in various sectors including pharmaceutical, retail, education, airlines, health care, finance, insurance, construction, realtor industry & government projects.

TECHNICAL SKILLS

Programming Languages: OScript, C#, SQL, Java, ASP .NET, JavaScript & XML

Framework/Technology: .NET Framework, Java, AJAX, Web Services, AppWorks Gateway, Rest API & LAPI

Relational Databases: Oracle 11g/12c/18c, MS SQL Server 2012/2014/2019

Scanning & OCR solutions: Enterprise Scan & OpenText Capture Center (OCC)

Rendition, Annotation, & Redact Solutions: Brava, Blazon, & Adlib Express

Utilities/Tools/IDE: SQL Developer, Eclipse, MS Visual Studio 2019, MS Office 365, Visio & MS project

Operating Systems: Windows Server 2012/2016/2019 & Linux (RedHat & Ubuntu)

Methodologies: Agile Scrum & Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Provide technical leadership in the design and implementation of ECM solutions
• Migration of Active Directory users & group to OTDS from Legacy CS Active Directory.
• Install & Configure Content Server 20.2 DFC Environment.
• Parallel Upgrade of Content Server 20.2.
• Configuration EzeScan Scan profile with Content Server.
• Developed & Documented on Solution Architecture, As-Built & Handover Pack documents.
• Install & Configure AppWorks Gateway server infrastructure / VM in DMZ for rolling out Content Server Mobile.
• Developed production Cutover plan & Post Upgrade Test plan.
• Provided well-formed suggestions, solutions and/or alternatives for third-party applications that interact with EDMS.
• Resolve production issues, support quarterly patch upgrade.
• Performed functional testing to ensure it is free of defects and meets project requirements; and, coordinating user acceptance testing and transition to production activities.
• Developed training materials for a diverse knowledge base and perform remote and onsite training for Business users.
• Roll out of Enterprise Connect for seamless interaction with content directly from applications such as Microsoft Office and Adobe Acrobat.
• Design and Configure external sharing and secure file synchronisation using OpenText Core.

Confidential

System Administrator

Responsibilities:

• Conducted platform health check & produced a health check report with a recommendation for continuing to support & maintain the OpenText Content Suite solution.
• Conduct solution Design workshops with Business Users & Architects for Miles & White Clark.
• As a part of the Settlement process, Designed & Developed custom Integration Framework Service between White Clark (POS) application, Sofico Miles applications & ECM System, the Service built using C# and WCF allowed VWFS Dealers across Australia to directly upload scanned executed retail contracts and supporting documents of buyers into Settlement Inbox Folder in Content Server for further processing. The Web Service also allowed finalises executed Retail Contracts from Sofico Miles to store them under Active Retail contracts Taxonomy by applying Metadata, Security and Records Management.
• Performed unit testing, support UAT, troubleshooting & defects resolutions for Integration Framework Services.
• Collaborated on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer/applications issues.
• Remedial support to improve OCR accuracy during validation within the Settlements process in OpenText Capture Center.
• Install & configure OpenText Email Archiving solution for archiving e-mails from Dealers.
• Responsible for resolving all techno-functional issues related to the environment & settlement process.
• Provided well-formed suggestions, solutions and/or alternatives for third-party applications that interact with EDMS.

Confidential

System Administrator

Responsibilities:

• Conducted workshops for developing Technical Design for HRMS Integration tier, As-Built, Solution Architecture, Go-Live plan & Handover pack part of deliverables.
• Install & Configure EDRMS solution using Extended ECM Office 365 based on Content Server in Prod & Non-Prod Environments.
• To satisfy the requirements for on managing Employee records from PeopleSoft, EDRMS was extended via a bespoke Custom-developed integration tier & built atop the existing CMS SOAP APIs exposed by OpenText Content Server.
• Polling Agent that enabled the Integration service to interact with the network share & monitor queue process endpoints for inbound CSV records for ingestion.
• Create or update the corresponding Employee records workspaces in the Content Server, including associated metadata.
• Supporting application framework for core, logging, alerting & exception handling services.
• Sending e-mail notifications for successfully processed Employee File Records or any errors/exceptions
• Roll out of Enterprise Connect for seamless interaction with content directly from applications such as Microsoft Office and Adobe Acrobat.
• Performed unit testing, UAT support, troubleshooting & defects resolutions for HRMS Integration.
• Post Implementation Support.