Data Center Operations Consultant/Support Resume

TECHNICAL SKILLS

Reporting Tools: Remedy, MainView, Service Manager, Control M, Citrix, Infoman, Incident/Change Management, Maximo, CAPRS

Hardware: IBM Server, IBM Tivoli Storage, IBM Workload Scheduler, GDPS Global Mirror CA - 1, CA-7, CA-11, IBM iSeries 890, IBM zSeries s390, TS7700 Virtual Tapes, and PC hardware

Operating Systems: CICS, DB2, Teradata, MS Windows all versions, Unix, Vanguard, AS/400, MQ Series

Network: LAN/WAN/, TCP/IP, SNA, Zenoss, Zeke, Zena, ArcSight

Databases: MS Access 97/2000, Lotus Notes Development, SQL Server, DB2

Languages: Assembler, JCL, JES2/3, SAS, COBOL, HTML, UNIX Shell Scripting, Visual Basic, Lotus Script

Tools: File Aid, Data Modeling, QMF, SAS, TSO/ISPF, MS Office, MS Project, Network software

PROFESSIONAL EXPERIENCE

Confidential

Data Center Operations Consultant/Support

Responsibilities:

Monitored processes and alerts and followed escalation process in Zena and Zenoss.
Executed job scheduling and corrected mainframe errors and followed escalation process in Zeke.
Responsible for CICS regions along with ArcSight and SiteScope alerts.
Utilized MQ Series processes and followed escalation procedures on DB2 database alerts.

Confidential

Social Security Administration

Responsibilities:

Analyzed and recommended SMS modifications with SSA peers.
Analyzed mainframe ACS code modifications using JCL and COBOL.
Processed Mainframe SMS construct modifications online using TSO logon and Interactive System Management facility (ISMF). Tested all changes using the SMS test facility prior to installation. Testing is online using Mainframe TSO logon and ISMF.
Maintained, created and updated Incident and Change Management tickets using CAPRS.
Utilized Control M for batch load scheduling, monitoring and processes.

Confidential

Mainframe z/OS and Storage Administrator/Support

Responsibilities:

Responsible for the administration of storage and related device within the mainframe complex, utilizing JCL and COBOL.
Supported and resolved problem and change tickets using Maximo, Remedy, Service Now, Infoman, Citrix, Changeman, for storage systems support work involving problem determination and changes to DASD and administration of TS7700 Virtual Storage devices, data backups, software, applications, or network systems.

Confidential

Mainframe Storage Support Specialist

Responsibilities:

Responsible for the administration of storage and related device within the mainframe complex, utilizing JCL, REXX, CLIST.
Supported and resolved systems support work involving problem determination and changes to DASD and TS7700 Virtual Storage devices, data backups, software, applications, or network systems.
Maintained, created, and updated Incident and Change Management tickets using Maximo, Remedy, Service Now, Infoman, Citrix, Changeman.
Participated in various Disaster Recovery Exercises for User Acceptance Testing.
Utilized IBM Tivoli Workload Scheduler as an executable command, program, or script for monitoring and executing batch jobs.
Assisted with z/OS upgrades and system checkouts on the mainframe systems for various accounts.
Supported CA-1 (Tape Management),CA-7 (Job Scheduler), CA-11 (Workload Automation), Performed SMS constructs in storage management to provide the ability to manage external storage growth.
Created/modified ACS routines when a dataset has been allocated.

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