SUMMARY

• 22 years of IT experience with technical expertise in troubleshooting, building, and upgrading servers and migrating data centers.

TECHNICAL SKILLS

• VMware Cisco UCSM, Barracuda, Checkpoint Firewalls SonicWall Firewalls vSphere Python VPN, RDP, Connection Manager
• Windows OS Office 365 ILO, KVM’s, Jabber, WebEx Remote
• Linux Active Directory ServiceNow
• MySQL Exchange Oracle, People - Soft, SAP, UNIX
• SCCM Patching SCOM Mobile Devices
• SharePoint AWS and Azure Cluster SPLUNK
• Disaster Recovery (Commvault, Veeam, Backup Exec, NT Backup) Backup & Resiliency Administration

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator - Systems Administrator

Responsibilities:

• Vendor Relations,working with MSP’s, ISP’s, Phone Service providers
• Web Based Faxcom/Biscom Fax Systems Integration
• Troubleshooting to resolving Fax and phone system issues
• Integrating, Testing on Stage, Development, and Production Systems
• Server Builds and Server Retirements, and Change Controls
• Troubleshooting issues for Applications both known and unknown
• Service Desk working trouble calls and tickets
• Troubleshooting Network Issues
• Cisco & Sonicwall Firewall configuration
• Microsoft Product Specialist (Exchange, Skype, Teams, Office, Windows)
• Active Directory, DNS, DHCP, Permissions and Shares, Disk Allocation SAN & MSA & Cloud
• HIPPA, PHI, PII Compliance
• Establishing & Documenting processes and procedures

Confidential

VMware Admin - Systems Administrator

Responsibilities:

• Network Security and Intrusion Detection using Splunk and Solarwinds and Firewalls & Logs vSphere 6.7, 6.5 & 5.5 & VCenter Administration, HA, P2V, ESXi, ESX, DRS & SRM, AWS, Azure, Cluster Server, Office365, SharePoint, Server 2019, 2012 2008R2, 2008, Upgrades and migrations in a Large-scale user global environment. Active Directory (AD), Group Policy (GPO), PCI, PHI, PII, PKI, HIPPA & Data Protection.
• Integrating, Testing on Stage, Development, and Production Systems
• Security & System Hardening & Enforcement & Monitoring
• SCOM monitoring, SCCM Patching
• Server Builds and Server Retirements, and Change Controls
• Troubleshooting issues for Applications both known and unknown
• Service Desk working trouble calls and tickets
• Customer facing Support model
• ITIL and Change management and Incident management
• Standing up new VM systems for new clients to use to create install applications for a variety of Hospital and Emergency Response teams
• Software configuration to include (UNIX, Linux, Windows-All) Python, Python for Windows and Modules as well as Hardware configuration in a Windows 2008 R2, 2012, 2016, 2019, Azure, AWS Environment
• Disaster Recovery, Commvault, Veeam, Backup Exec restores, SRM, DRS

Confidential

RPA Admin

Responsibilities:

• vSphere 6.7, 6.5 & 5.5 & VCenter Administration, HA, P2V, ESXi, ESX, DRS & SRM, AWS, Azure, Cluster Server, Office365, SharePoint, Server 2016, 2012 2008R2, 2008, 2003, 2000 Upgrades and migrations in a 29000+ user global environment. Windows 10, 8, 7, XP, 2000, Red Hat & Linux Administration & Support, Active Directory (AD), Group Policy (GPO), PCI, PHI, PII, PKI, HIPPA & Data Protection.
• Active Directory, Group Policy, AD Account creation, Security Groups, Distribution Lists
• Installing Automation Anywhere Software, Configuring, Backing up user Definitions and Bot Runners
• Writing Automation Anywhere scripts. and Deploying Code
• Testing on Stage, Development, and Production Systems
• Oracle installations and configurations
• MySQL installations
• SQL installations and configurations
• ODBC configurations and drivers
• Troubleshooting issues for Automation Anywhere both known and unknown
• At your Service (Proprietary version of ServiceNow) working trouble calls and tickets
• ITIL and Change management and Incident management
• Standing up new VM systems for new clients to use to create Automation of tasks
• Vendor Relations working with Automation Anywhere and other external support representatives
• Escalations to other Departments when and as necessary
• Working Tickets in customized version (proprietary to Verizon)
• Customer facing and speaking with customers daily to resolve incidents and concerns where ongoing problems have or may occur.
• Rotating Monthly on call assignment