SUMMARY

• Result - driven IT Professional with referable 11+ years of experience as Jira and Confluence Administrator with through knowledge in all phases of Software Development Life Cycle.
• Highly skilled creating Jira Projects, Confluence spaces and providing Online Support to the users.
• Expert in creating Custom workflows (with use of conditions, validators, post-function and triggers), workflow schemes, custom screens, screen schemes, issue type screen schemes, custom fields, field configuration, field configuration schemes in JIRA
• Experience in creating new Permission schemes, notification schemes and issue security schemes as per the business needs.
• Experience in Creation of Different Issue types as per users’ requirements, new users in Jira and assigning groups & spaces
• Experience in creating custom dashboards, JQL filters and formula-based fields as per the user requirements
• Proficient in creating events, email notification schemes and assigned project roles on JIRA
• Effective in research, install, manage and administer JIRA add-ons, plugins, and extensions.
• Strong background on Confluence- assigned user personal space and assisting users on how to use Confluence
• Experience in managing systems access across various groups and user management of Jira and Confluence.
• Good at setting up mail-in functionality for the Jira projects.
• Effective in providing online Support to the different clients for on-boarding different Jira projects on different Instances.
• Expertise in diagnose and resolve performance problems with Jira/Confluence.
• Expert in supporting the Jira functionality (Resolving the issue from users)
• Proficient in providing Support on Scrum board and Kanban board.
• Good experience on providing 24*7 Production Support and handling critical service level agreements.
• Versatile team player with excellent analytical, inter-personnel and presentation skill with ability to quickly adapt to new technologies & project environments.

TECHNICAL SKILLS

Tools: MS Office Suite, Jira, Confluence and GIT

Operating systems: Unix/Linux, MS DOS

Scripting Language: JavaScript, XML, HTML, Groovy and Shell

PROFESSIONAL EXPERIENCE

Confidential - Columbus, OH

JIRA Administrator

Responsibilities:

• Created various projects in JIRA from scratch and also created the project with shared configurations.
• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions and other administrative tasks
• Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities, prepared projects, dashboards, reports for all JIRA related services.
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes, worked on Setup JIRA for Test Case Management
• Installed the add-ons on JIRA and confluence as per the users request and coordinated with the team on the heavily used add-on.
• Extensively worked on Confluence - assigned user personal space and assisted user with the questions on how to use confluence
• Provided on 24*7 Production Support and working with critical service level agreements
• Handled Knowledge Transfer sessions on how to use add-on’s such as Structure, Portfolio how to make use of Gadgets and develop custom dashboards and reports in JIRA, how to use Macros in Confluence and so on.

Confidential

JIRA Administrator

Responsibilities:

• Configuration of custom fields, Screens, permission scheme as well as notification scheme.
• Configuration of Workflow schemes as per user requirement. Also configure Mail-In functionality for the JIRA project.
• Responsible for Confluence space creation, JIRA project creation, user management, project customization as well as workflow configuration.
• Handled integration request such as mail in integration and also look after JIRA integration with other application such as Confluence, Fisheye.
• Performed Confluence administration such as managing users, groups. space creation & configuration.
• Provided supports to customer via JIRA tickets.
• Monitor service alerts and flag/escalate critical issues for all supported applications and services.
• Provide online support and answering customer inquiries in a form of proper business emails using Email Management System for JPMC JIRA users.
• Responsible for overall user management task’s including individual as well as Group’s such as role creation and maintenance.
• Provide Global Support for JIRA and Confluence
• Testing on client’s requirements and provide appropriate solutions and make necessary changes.
• Also provided Helpdesk support, troubleshooting and addressing client issues with meeting timelines.
• Generated daily and weekly client reports which include Daily Production Log, Outage report, JIRA ticket reports.
• Escalate issues to client wherever necessary complying with the standard escalation procedure.

Confidential

Jira Support Analyst

Responsibilities:

• Created Jira projects, Agile board, Kanban board as per project requirement.
• Confluence space creation, user management and space look and feel configuration
• JIRA Agile Scrum & Kanban configuration for the project.
• Create Custom workflows, workflow schemes, custom screens, screen schemes, issue type screen schemes, custom fields, field configuration, field configuration schemes in JIRA
• Create Permission schemes, notification schemes and issue security schemes as per the business needs.
• Create Field Configuration Schemes
• Configure filters & Dashboard as per user requirement.
• Create Confluence Spaces and Providing the Permissions
• Worked on Confluence internal and external user access management.
• Upload new/user created macros into confluence.
• Train and assist team members on complex issues
• Performed as First Point of Contact for Onshore Team