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Salesforce Crm Administrator Resume

SUMMARY

  • Ambitious, organized and results - oriented professional. Proven ability to manage complex projects, provide highly effective training, support sales opportunities and develop loyal customer relationships. A Salesforce.com Administrator & Solutions Builder with an extensive background in administration, management, operations, customer service, customer support, sales, and marketing, improving sales processes, business decisions, and client relationships. Build trusting relationships.

AREAS OF EXPERTISE

  • Certified Project Management
  • Certified Trainer
  • Salesforce.com Administration
  • Sales Support
  • Custom Objects, Workflows & Templates
  • Business Analysis
  • Business Requirements
  • Process Design & Implementation
  • Testing / Quality Assurance
  • Budget Management
  • Contract Implementation
  • Client Relationship Development
  • Presentations
  • Curriculum Development
  • Marketing / Social Media Marketing
  • Vendor Relationships
  • Negotiation
  • Scheduling
  • Purchasing

PROFESSIONAL EXPERIENCE

Confidential

Salesforce CRM Administrator

Responsibilities:

  • Serves as system administrator for the company’s Salesforce ecosystem by (Not limited to): Maintaining user accounts, permissions, page layouts, list views, console customization, generating reports and dashboards
  • Create and manage custom reports, complex workflow rules, approval processes, and data validation
  • Collaborate with teams to translate business requirements into Salesforce features, functionality and processes
  • Develop Salesforce utilization and best practice documentation
  • Provide Salesforce face to face via online service, onsite, and video training to new users and team members
  • Maintain data quality through ongoing data analysis, record de-duplication and other related tasks
  • Resolve platform and technical issues and respond to issues, change requests, and other needs
  • Manage Pardot campaigns, including building emails, landing pages and reporting
  • Remain current with Salesforce updates, new technologies and best practices within the industry and develop best practices documentation
  • All other related duties as required or assigned
  • Excellent communication and instructional skills
  • Proactive - Seek & identify system changes necessary to accomplish objectives; gather feedback from end users
  • Strong reporting background
  • Ability to present ideas and information to multiple groups
  • Demonstrated ability to design and implement new processes and facilitate user adoption within Salesforce
  • Working knowledge of creating campaigns and reporting
  • Excellent analytical skills and comfort with analyzing data and providing metrics
  • Demonstrated coordination and organizational skills
  • Flexible and adaptable in a changing environment

Confidential

Salesforce CRM Administrator

Responsibilities:

  • Strategic Planning and Analysis for the Leasing and Tenant Coordination
  • (Not limited to) managing multiple user set-ups, profiles, roles, creation and customization of objects, fields, record types, page layouts
  • Developed and introduced the use of Cases within the organization
  • Assisted the team with strategic planning & analysis create and manage complex workflow rules, data validation
  • Began a training process for the Leasing Dealmakers that worked as independents and this employed by HHC. This training
  • Train new, existing, and independent dealmakers how to accurately enter data into Salesforce. In addition to being able to provide the ability to forecast.
  • Logging and tracking identified system problems through to resolution

Confidential

Salesforce CRM Administrator

Responsibilities:

  • Strategic Planning and Analysis for the Leasing and Tenant Coordination
  • (Not limited to) managing multiple user set-ups, profiles, roles, creation and customization of objects, fields, record types, page layouts
  • Develop applications for reporting, and dashboards
  • Developed and introduced the use of Cases within the organization
  • Assisted the team with strategic planning & analysis create and manage complex workflow rules, data validation
  • Began a training process for the Leasing Dealmakers that worked as independents and this employed by HHC.
  • Assist Programmer/Developer with the development of technical documentation of existing and future applications.
  • Train new, existing, and independent dealmakers how to accurately enter data into Salesforce. In addition to being able to provide the ability to forecast.
  • Logging and tracking identified system problems through to resolution
  • Exposed to and assisted troubleshooting Apex and Visualforce pages

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