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Application Support Engineer Resume

Tempe, AZ

SUMMARY

  • Over 15 years experience in Project Coordination.
  • Adept at determining business user needs.
  • Background in software quality testing procedures.
  • Expertise in network monitoring & support.
  • Hard working, detail oriented, able to multi - task.
  • Excellent leadership & problem-solving skills.

TECHNICAL SKILLS

Operating Systems: Linux (Red Hat), UNIX, Centos 7, (HP-UX, AIX, Solaris 10.0), Windows 2012, Mainframe VM/OS/VS1, AS400

Applications: Heat, Remedy, Zendesk, Jira, Serena, Cron, Control-M,, Universal Controller, C7, CDE, Extra, HP Openview, ClearCase, Tivoli, Nagios, Sterling Control Center, Connect Direct, Connect Enterprise, EMC Documentum, Captiva, Citrix, SVN, Ant, Maven, Apache Tomcat, JBoss, TSO, CICS, FTP, SFTP, NDM, PGP, XML, SSL, SQA, SSH, Cloudera Manager, Power Broker, Active Directory, LDAP, SQLPLUS, SQL Developer, DB Visualizer, Sakai, various proprietary applications.

Big Data: Apache / Cloudera Hadoop, HDFS

Relational Databases: MySQL, Oracle 10 and 12c, SQL Server

NoSQL Databases: HBase, Open Source Cassandra, DataStax Cassandra

Languages: SQL, DQL, Basic Perl, Power Shell, and Shell Programming

Networking: Account administration, information security, database administration

Hardware: PC assembly & repair, peripherals

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

Application Support Engineer

Responsibilities:

  • Provide front and back-end application and production support for critical vendor-based risk assessment and trading applications within a multi-platformed environment.
  • Ability to manage and monitor all installed systems and infrastructure.
  • Competency in writing and maintaining custom scripts to increase system efficiency, and to lower downtime due to required human intervention.
  • Resolve cyber security finding as identified through vulnerability scans coordinated by cyber security teams.
  • Manage, install, and execute all deployment code for all upgrades and patch deployments,
  • Monitor and test performance of applications, foreseeing potential bottlenecks and identifying possible solutions.
  • Interact with infrastructure, release management, change management, QA, and software developer teams.
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  • Participate in agile daily-standups for focus on priority tasks, next steps, and root cause.
  • Assigned as primary contact and implementer for disaster recovery drills, and production failovers in the event of a real emergency.
  • Assist in designing, planning, and managing the center migration process for assigned applications and infrastructure.
  • Perform migration and testing of static data from one core system to another.
  • Provide on-call after hours support for any production related issues.

Confidential

Sr. Production Control Analyst

Responsibilities:

  • Provide second and third level application and production support for upcoming and newly developed fraud prevention products and services through the use of “Big Data” technologies to include Cloudera Apache Hadoop, DataStax Cassandra, and HBase within a Linux based environment.
  • Actively participate in sprint planning and grooming sessions to help identify acceptance criteria for user stories that are directly related to new products and services described through the agile software development process.
  • Interact closely with development, QA, and security teams through daily stand-up meetings to assist and optimize the software development life cycle (SDLC).
  • Implement scheduled and emergency changes through the change control process for scheduled maintenance window and production system outages.
  • Complete code review comparison between current and new code implementations prior to full build installation and patch deployments.
  • Create, review, debug, and modify bash shell programming scripts for current automated and manual processes to improve efficiency.
  • Create and modify ad hoc queries against relational and non-relational databases for platform related functions as well as Client Operations, Data Analytics, and Account Management.
  • Assigned as primary contact and implementer for disaster recovery drills, and production failovers in the event of a real emergency.
  • Construct new operational process documentation to existing knowledge base to conform with audit requirements.
  • Participate in capacity planning to project future allocation of resources for platform scalability.
  • Comply with all security policies and procedures to ensure the highest level of integrity relative to data protection, confidential and sensitive information, and security within the workplace.
  • Provide on-call after hours support for any production related issues.

Confidential, Scottsdale, AZ

Sr. Solution Support Specialist

Responsibilities:

  • Provided second-level application and production support for one of the nations leading Java open source web-based course management system (CMS) applications utilized by various universities worldwide.
  • Offer front-end client facing SME functional support for university helpdesks via JIRA and Zendesk ticket incident tracking systems.
  • Proficient in multi-tasking and manage case workload based on priorities and urgencies.
  • Checkout, compile, and deploy Java code through the use of Subversion (SVN), Maven, and Apache-Tomcat onto a Linux (Red Hat) and MySQL database platform environment.
  • Perform application installations, upgrades, and apply patching for application bug fixes and functional application enhancements.
  • Research, troubleshoot, and replicate any reported bugs prior to initiating the software development lifecycle (SDLC).
  • Create, select, insert, delete, and modify SQL relational database queries for reporting and restoration of data integrity.
  • Submit and complete production changes through the change control process after audit review and approval of implementation and roll-back procedures.
  • Respond to system monitoring alerts and incoming urgent client priority issues on a 24 x 7 on-call rotational basis.

Confidential

Sr. Installation Support Engineer

Responsibilities:

  • Provided second-level application and production support for local, state, and federal health immunization registry applications within a Java based environment.
  • On-site Oracle installation, configuration, upgrades, and patch support for client’s back-end web based registry applications.
  • Checkout, compile, and deploy Java code though the use of Subversion, Ant, and Apache-Tomcat.
  • Troubleshoot, research, and reproduce any reported bugs prior to initiating the software development lifecycle (SDLC).
  • Work closely with development teams and QA to assist in transition of bug fixes through change controls into production.
  • Initiate, create, modify, and execute SQL queries with tools such as SQLPLUS and SQL Developer.
  • Complete front-end escalations for local, state, and federal health departments via JIRA incident tracking system.
  • Provide on-call after hours support for any back-end production related issues.

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