SUMMARY:

• 15+ years of Cisco experience in IT industry serving at various Senior Technical positions manage and mentored large team of technical SMEs
• Closely worked with Cisco BUs for training development and delivery to partners on Collaboration System - CUCM/SME/CUC/IMP/Telepresence/Expressway/UCCX
• Subject Matter Expert in Cisco Collaboration/Routing/Switching and Firewall and Network Storage (NetApp)
• Provided pre-sales, post-sales implementation consulting, troubleshooting and training on Cisco Collaboration product line up to 12.X versions - BE6000, UC on UCS, Cisco Jabber, Cisco Jabber Guest, Unity Connection, UCCX (Contact Centre Express), IM and Presence, CER, Telepresence - Personal, Multipurpose, Immersive, CTMS, VCS, VCS-E, MCUs, Recording Servers, Cisco Confidential Meeting Server, Cisco Social Miner, UC500, CME, CUE, DMS Suite of Products including MXE. Cisco Spark Hybrid, Confidential, Installation and configuration patching of Cisco Routers, Switches and ASA firewall, Dell Switches
• Cisco Spark Hybrid Service, Call Connector, Call Calendar, Hybrid Media Node,
• Cisco Hosted Collaboration Solution - UCAAS - CUCDM/HCM-F/PLM/PCA/Imagicle/Multitenant Expressway
• Cisco Routers 7200 VXR, 1700, 1800, 1900,2800, 2900, 3800, 3900, 4000 (IOS 11.x to Current 15.x) Cisco WASS for DMS
• Cisco Switches Cat6500, 6500-E, 6800, 2900, 3500, 3800, 4500 Layer 2/3 CatOS and IOS and WLSM Module
• Firewall ASA 5500 (7.x to current 9.x) and VPN 3000
• VRF, L2TPv3, IPSec, FlexVPN, Cisco Security Manager
• Nexus 9000, ASR1000
• SAN - Expertise in NetApp 7Mode, 7MTT, CDOT9.x, Nexus Switches
• MS Windows servers - DC, DNS, AD

WORK SUMMARY:

Confidential

Lead Design/Implementation/SME L3 Engineer

Responsibilities:

• Expressway implementation for Cisco MRA and B2B for Logistics Firm and Law Firm
• Design/Configuration of DNS, DNS SRV, Domains
• Design/Configuration of DMZ
• Design/Configuration of LAN and Nexus 7K for VLAN
• Configuration of FI and ESXi Server
• Security Cert Design
• Configuration of Expressway
• Contact Center Scripts for North American Customer Care Center
• Design/Implementation for Migration Call Routing from PRI based to ATT SIP Services
• CUBE Configuration
• CUCM Configuration
• Staggered migration of sites
• L3 Support for UCAAS and Multiple clients
• Expressway for MRA, B2B, Hybrid Services, Cisco Hybrid Service, CSR - CUCM, CUC, UCCX, IMP, WFO, WFM

Technical Design/Implementation Lead

Confidential

Responsibilities:

• Overall Data Center Design for HCS on UCS and Dell Storage
• Low Level Design creation of all the component - VLAN, VRF,BGP, MPLS, Nexus, ASR, Firewall
• Design/Plan/Install and configuration of
• CUCDM 11.5, HCM-F 11.5, PCA, PLM, CUCM, CUC, IMP
• Multitenant Expressway
• Dial Plan Planning and Implementation for Shared and Dedicated Instances
• Planning/Design/Implementation of Imagicle
• Multi-Tenant SP Design/Implementation of ASR 1000 for Cisco CUBE

Technical Design/Implementation Lead

Confidential

Responsibilities:

• Upgrade of CUCM/CUC/IMP/Attendant Console to 11.5(SR5)
• Upgrade of Expressway C and E to 12.5
• Deployment of Cisco Room Kit and Cisco Share devices
• Configuration of Cisco Hybrid Services
• Configuration of Confidential control Hub
• Deployment of Directory Connector
• Deployment of Hybrid connector
• Configuration of CUCM/Expressway C/Expressway E

Technical Lead

Confidential

Responsibilities:

• UC Upgrade/migration with new CUCM design and hands on implementation of entire project.
• CUCM/CUC/IMP/UCCX/SIP-ITSP/WFO/Expressway/Skype/O365 integration for over 4000 users spread over 3 countries.
• SIP Migration of 10 site US from PSTN to Centralized SIP Trunks
• Cisco Spark Hybrid Implementation for DX and Cisco Spark board for North State
• Design and configuration for Expressway C and E for B2B calls and MRA
• CUCM Call routing changes
• Cisco Spark Hybrid Call Services with Cisco Hybrid Media for a Global Insurance Company - HLRA over 4000 employees in NA/Caribbean
• Configure Cisco Spark Hybrid Cloud
• Configure Expressway for with B2B, MRA and Hybrid Media Node Overflow
• Install and configure - Cisco Call Connector, Cisco Call Calendar, Cisco Hybrid Media Node,
• SIP Trunk and Routing configuration on CUCM
• Configuration of Cisco Spark Room Devices

Confidential

Responsibilities:

• Integrated Tool Architecture for Implementation and Operations of GC S-Infrastructure using device centric PI, APIC-EM, ESA and migration to user centric architecture DNA, APIC-EM, ESA, ISE and ETA.
• Evaluation and Justification for IPAM tool
• Configuration of CSM to bring one site RTR/Switches for security monitoring.
• Understanding key technologies implemented at the DC

Confidential

Contract Subject Matter Expert Solution Architect

Responsibilities:

• Audits, Pre-Sales Greenfield Deployment, Brownfield Deployments in Lead re-design/implementation role, hands-on technical and troubleshooting lead - Cisco Collaboration, LAN, WAN, MAN, Firewall.
• Cisco Routers 7200 VXR, 1700, 1800, 1900,2800, 2900, 3850, 3900, 4000 (IOS 11.x to Current 15.x)
• Cisco WASS for DMS
• Cisco Switches Cat6500, 6500-E, 6800, 2900, 3500, 35650,3850, 4500 Layer 2/3 CatOS and IOS and WLSM Module
• Firewall ASA 5500 (7.x to current 9.x) and VPN 3000
• UCS Servers, MCS Servers
• Ramp up on Cisco Digital Networking Architecture
• Work with internal and client stakeholders to develop sound solution architecture and infrastructure design recommendations.
• Develop complex enterprise LAN and WAN and Converged Communication designs.
• Develop CSR 11.x design
• Develop new switching recommendation based on Cisco 3650,3850 specifically for the following
• AVB, Unified Access, UPOE, mGB, Stacking, HQoS
• Prepare pre-and post-sale documentation (as-built, runbooks, how-top’s)
• Prepare and validate bill of materials (BOMs) for client infrastructure
• Provide design and configuration support during implementation and day 1 support
• Provide support to Level 2-3 engineers
• Support Account Managers during pre-and post-sales client activities
• Mentor junior team members on design and configuration of existing and emerging technologies
• Development and implementation of standardized configuration template(s) for Customer projects.
• Responsible for the installation of Customer projects, cutover, preparation of WIP and final documentation and day-2 Customer support through the execution of our established service delivery process and procedures; this work will be conducted at the Customers’ location.
• Responsible for pre-installation configuration and testing prior to delivery to Customer.
• Provide root cause analysis of critical problems
• Unified Communication Infrastructure Audits
• Cisco ASA installation/configuration
• Routing/Switching configuration changes for Routing/Switching/QOS implementing protocols such as EIGRP, BGP, OSPF
• Implemented, troubleshot, and supported network access switches and core switches, which involved performing the following Configure customers' switches and router based on their network requirement. Troubleshoot the switches and make sure customer has end to end connectivity.
• Running custom/general purpose troubleshooting tools Cisco RTMT, Wireshark etc.
• Running of migration/export tools such as COBRA, BAT for phone/users/VM messages
• Converting Contact Center Scripts to current version
• Installing Configuring VMWare ESXi
• Building/Configuration Collaboration application servers - CUCM, CUC, CUCCX, IMP, WFO,CWMS, CER, Paging server, MCU
• BE to UC to CSR on UCS Infrastructure Upgrade
• BE5000 Upgrade/migration to CUCM/CUC 9.x - 11.x in cluster mode
• Upgrade CUCCX 7.0 to CUCXX 9.X - 11.x
• AQM 2.7.4 upgrade to AQM 9.X, 10.x
• Cisco WFO 10.x deployment
• Install IMP server in HA mode.
• BE3000/BE5000 upgrade to BE6000
• Data Migration
• CallManger 4.x migration to CUCM 9.X /10.x/11.x
• Unity Connection Migration to CUC 9.X/10.x/11.x
• CRS Migration to CUCCX 9.X/10.x/11.x
• Integration of CUCM/VCS with Lync/OCS server
• Telepresence CTS/TX install and troubleshooting
• Greenfield design and deployment for UC500
• Cisco Confidential Meeting Server Test bed deployment
• Maintenance of CME/CUE for 4 cluster site
• CUE Scripting, Cisco Finesses Gadget development
• DMS deployment
• IOS Upgrade, Patch management, configuration back up, configuration changes for router/switches/ASA
• Cisco Routers 7200 VXR,2800, 2900, 3800, 3900, 4000 (IOS 11.x to Current 15.x)
• Cisco Switches Cat6500, 6500-E, 6800, 2900, 3500, 3850,3650, 4500 Layer 2/3 CatOS and IOS
• Migration configurations for ASA
• UCS Servers, MCS Servers
• Patching of UCS, MCS server BIOS/Firmware
• Running tools like Wireshark, PRTG, IP SLA for troubleshooting and performance monitoring

Confidential

Responsibilities:

• Review of high level upgrade activity chart, BOM review
• Telepresence Room design review, design/deployment creation of BOM
• Installation/configuration/Integration of Expressway and Cisco Jabber guest on UCS server and FW configuration review.
• Review and Recommendation of routing/switching LAN/WAN for Expressway Pair and QOS deployment
• Migration study of switching network to Cisco 3850 for
• AVB bridging, Unified access, mGbit, security, MA, MC, UPOE, H-QoS
• Creating Test plans
• IOS Upgrade Matrix for Enterprise wide router/switches/ASA

Confidential

Responsibilities:

• Review of BOM, Room Audit and Design of AV installation, Configuration, QOS and VPN tunnel Audit, Testing
• Review of routing/switching LAN/WAN and QOS deployment
• Migration study of switching network to Cisco 3650 for
• AVB bridging, Unified access, mGbit, security and H-QoS

Confidential

Responsibilities:

• Installation/configuration/Integration of Expressway C and E on UCS Server on VM ESXi
• Installing and configuring Cisco Jabber guest server on Virtual Server
• Creating VLAN for Cisco Jabber traffic
• Reconfiguration of FW to pass Cisco Jabber traffic
• Review of routing/switching LAN/WAN/MAN for Expressway Pair and reconfiguration
• Recommendation/review for switching architecture with Cisco 3850
• AVB Bridging, Unified Access, Stacking, mGbit (specially Graphics workstations), H-QoS, Security

Confidential

Responsibilities:

• Re-Configuration/Upgrade of IMP to correct engineering release and on-going troubleshooting
• Review of routing/switching LAN/WAN for Expressway Pair and QOS deployment

Confidential

Responsibilities:

• Mentor install of collaboration products - to train Mercom engineers.
• Installation of UCS server and ESXi server
• Installation/Configuration of Servers - CUCM, CUC, IMP, Paging, Cisco Prime
• Dial Plan, Dialing Privileges, Gateway configuration, VM configuration
• Review of routing/switching LAN and VPN tunnels, design/configuration Vlans
• Reconfiguration of VPN Tunnels to pass traffic

Confidential, Holland, Michigan

Responsibilities:

• Designing and configuration of VLANs to support converged data
• Installation of UCS server and ESXi server on UCS
• Installation/Configuration of Servers - CUCM, CUC, IMP, Cisco Prime, Attendant Console 10.X
• Dial Plan, Dialing Privileges, Gateway configuration, VM configuration
• Interacting with Cisco TAC for bugs

Confidential

Responsibilities:

• Mentor install of collaboration products
• Review of routing/switching LAN for Expressway Pair and QOS deployment
• Configuring ASA FW to pass traffic
• Configuring SIP Trunk on Cisco Router (CUBE)
• Designing and configuration of VLANs to support converged data
• Integration of Cisco Unity with Office 365
• Installation of UCS server and ESXi server on UCS
• Installation/Configuration of Servers - CUCM 10.5, CUC, IMP, Cisco Prime, Expressway C and E
• Dial Plan, Dialing Privileges, Gateway configuration, VM configuration
• Interacting with Cisco TAC for bugs
• Installing and configuring Cisco Jabber on Window/Smartphone
• Creating Test Plan for testing all the functionalities.

Confidential

Responsibilities:

• Design Documentation
• Installation of Expressway Pair, C40, MCU and Configuration of these with CUCM
• Security Certificate generation
• Review of routing/switching LAN/WAN for Expressway Pair
• Recommendation for Firewall configuration
• Troubleshooting using Wireshark

Confidential, Tampa, FL

Responsibilities:

• Design Documentation,
• Installation of Windows 2008/SQL Server 2008,
• Installation of WFO server, Configuration of WFO server with Media Recording
• Integration with CUCM/CUCCX and reconfiguration of Phone,
• Training on Cisco Finesse and Cisco Finesse Gadget development
• Troubleshooting using Wireshark and IP SLA.

Confidential, GA

Responsibilities:

• Installation, Configuration and Testing of BE6000 for CUCM, CUC, CUCCX, CUPS, Provisioning Manager,
• Configuring of Agent and Supervisor desktop, Scripting for Call Center
• CUBE on Cisco 2911. 125 phone user 10 Call Center Agents.
• Reconfiguring routing/switching - EIGRP, VTP

Confidential, WI

Responsibilities:

• Installation of UCS Server and ESXi server
• Fresh Installing and configuration CUCM 9.X, CUC 9.X, CUCCX 9.0, CUPS 9.0, Provisioning Manager,
• Configuring of Agent and Supervisor desktop, Scripting for Call Center
• CUBE on Cisco 2911. 75 phone user 25 Call Center Agents.
• Reconfiguring routing/switching - EIGRP, VTP
• Installing and configuring Attendant Console Server
• Cisco Finesses Gadget development

Confidential, IL

Responsibilities:

• Installation of ESXi server on IBM Blade server
• Patching MCS server for BIOS
• Taking Back up of Voice Mail System using COBRA
• Fresh Installing and configuration CUCM 9.X, CUC 9.X, CUCCX 9.0, CUPS 9.0, Provisioning Manager
• Fresh build of sever - CUCM BAT to export data from BE5K, Massaging data and importing to CUCM 9.0
• Taking DRS back up of VM restoring on new VM 125 Phone users
• Configuring of Agent and Supervisor desktop, Scripting for Call Center
• CUBE on Cisco 2911 and PRI cutover 125
• Reconfiguring routing/switching - OSPF, VTP
• Running old and building new infrastructure simultaneously

Confidential

NetApp Certified Instructor

Responsibilities:

• Trained Cisco NCE and SE on Tandberg Products when Cisco acquired Tandberg
• Trained Cisco partner employees on BE6000 deployments - full suite, in NA and EMEA
• Customized Cisco Confidential Meeting Server Training
• Training for Cisco Jumpstart Program for VSE on entire Collaboration Product line including BE6000
• CCIE-Collaboration Ramp up
• Most current New course development SME - UCCE/HCS and 3850 deployment (AVB/QOS),

Confidential

Technical Lead Design/Implementation/On-going Support

Responsibilities:

• Cabling for New offices and office expansion at Toronto/Mississauga/Ottawa/Waterloo locations as per EIA/TIA 568 standard
• Troubleshooting using Wireshark, IP SLA and PRTG
• Upgrading IOS, Patching of Cisco Router 2800 (6 routers), Cat3560 (20 Switches), Cisco ASA 5510 (at Data Center in Ottawa)
• Configuration changes to ASA 5510
• Configuration changes to Barracuda Appliance for email spams - whitelisting
• Maintaining Router/Switch Configurations in SFTP Server
• Setting up syslog server, maintain password vault
• Weekly/Monthly Network performance report using PRTG tool
• Interacting with Service Provider like Bell/AllStream for PVLAN and Internet connectivity
• Interacting Bell/Roger for PRI Troubleshooting
• Configuration of QOS policy of uplink port (Hardware Queues) for converged data on Switches
• Classification of Traffic on router
• User Interview to gather business requirement and propose solutions
• Cisco BOM verification to avoid delay in project
• Creation of High Level Design Document with presentation and acceptance from client
• Supervision of Low Level Design (As built document)
• Leading Implementation and troubleshooting in key areas
• Testing and acceptance from client for project sign off
• On-going support as and when needed
• Scripting for CUE
• Review/Reconfiguration of routing/switching LAN/WAN for QOS deployment
• Process Implementation between CEO and his executive assistant
• Integration with ITSP and CME/CUE in Ottawa
• Speed dial implementation
• Call routing with overlapping extension at sites

Confidential

Instructor and Consultant

Responsibilities:

• User Interview to verify business requirement and proposed solutions
• BOM verification that can delay project
• Creation of High Level Design Document with presentation and acceptance from client
• Supervision of Low Level Design (As built document)
• Leading Implementation and troubleshooting in key areas of Presence
• Testing and acceptance from client for project sign off
• One month post-implementation support for AT&T managed service engineers
• Installing MCS 4 server for UCM, Unity and Presence
• Installing and configuring router for routing and gateway
• Reconfiguring 20 Switches configuring VLAN and VTP
• Configuring CallManger, Unity, and CUPS
• Telephony requirement to replicate bidding floor kind of environment
• CUPC support behind Citrix server - not supported by Cisco at that time but was promised to customer

Confidential, Germantown, MD

Technical Lead Audit/Design/Implementation

Responsibilities:

• Design/Implementation of second site with 10 phone and ITSP Integration UCM 5.1, Unity with SIP trunk and PIMG, AD integration, SIP gateway, SRST, ASA 5510, SRST, Second site gateway with TCL script
• Post-Installation Support for pending issues
• User Interview to find the gaps in implemented solution and business requirement provide by previous vendor
• Identification of infeasible technical requirement and their work around
• Creation of High Level Re-Design Document with presentation and acceptance from client for main site
• Creation of High Level Design for second site with presentation and acceptance from client
• Leading Implementation and troubleshooting
• Testing and acceptance from client for sign off
• Re-Configuration of 50 Switches for Port security, VLAN
• Connected Line ID with Nortel PBX (MGCP-QSIG)
• Security and QOS
• AD and Caller ID normalization