IT Support Engineer Resume

TECHNICAL SKILLS

OS and Networking: Windows Server (2019, 2016, 2012/R2, 2008/R2), Windows 10, Red Hat Enterprise Linux (RHEL 7/8), CentOS 7/8, VMware ESXi 6.5/5.5, IOS, Android, TCP/IP, DHCP, DNS, VLAN.

Software: Active Directory, Group Policy, SCCM 2016, Office 365, MS Exchange, VMware App Volume,Ansible, VMware AirWatch, Blackberry Enterprise Server, ServiceNow, Remedy.

Languages: PowerShell, Python (Familiar), SQL (Familiar).

PROFESSIONAL EXPERIENCE

IT Support Engineer

Confidential

Responsibilities:

Administer Active Directory for users and computers which includes joining machines to domain, creating users and groups, assigning users to security groups, managing NTFS permissions, etc.
Created PowerShell scripts for Active Directory module to automate tasks such as, adding multiple users to AD groups, finding users OU/groups, extract email addresses of bulk users which later used for mobile device activation, locate/verify locked out and disabled users, etc.
Administer Office 365 Exchange which includes creating users, assigning license, creating mailboxes, distribution lists, assigning permissions to shared mailboxes, etc.
Install HP T730 thin client, assign appropriate VLAN settings, migrate user data and settings to migrate users from Windows 7 PC to Windows 10 VDI environment.
Build, image and configure PC, installed and upgrade software using SCCM 2016, Altiris Deployment Solution as well as using manual installation method.
Administering VMware Horizon. Creating desktop pools, assigning virtual desktop to users, use VMware App Volumes Manager to create, update and assign AppStacks.
Working with the Identity and Access Management (IAM) team, provide Access Control for multiple financial applications, databases and Office 365 shared mailboxes.
Installed and configured RHEL 8 / RHEL 7 on both physical hardware and virtual machines, configure networking, storage (disk and LVM), package management and other system admin activities.
Installed and configured Windows 2012 R2, 2016 on both physical hardware and virtual machines.
Provide mobile device support such as device activation, application deployment using Blackberry Enterprise Server console.
Provide remote as well as onsite support to the end users.
Locate, maintain and update inventory location and status using ServiceNow asset management.
Attend onsite and virtual meeting with team members and managers.

Desktop & Network Support

Confidential

Responsibilities:

Installed PC/Laptops with Windows 10 operating system and other necessary software; configured network settings and added them to the active directory domain; addressed day to day desktop level support requests.
Created, support and maintained end users accounts, distribution lists, and security groups and shared mailboxes through Active Directory and O365 admin portal.
Set up DHCP server on Windows 2012 R2 in two client locations.
Deployed Bitlocker policy to Windows 10 machines using group policy.
Scheduled and monitored backups using QNAP and Amazon S3 bucket.
Setup projectors and audio - visual equipment for conference room.
Managed mobile devices from VMware AirWatch and assisted and troubleshoot end user mobile devices.
Supervised and train new hires.

Data Center Technician

Confidential

Responsibilities:

Managed over 100+ VMware virtual machines of CentOS 6.8, 7.2, Windows 2012 R2 and 2008 with vSphere client 6.0.
Performed P2V migration on over 50+ Windows server to support ongoing datacenter virtualization project.
Windows servers were migrated from 2008 R2 to 2012 R2 to minimize security risks and outdated software vulnerabilities as well as improving productivity and efficiency.
Installed and configured Windows 2012 R2, RHEL 6 and RHEL 7 on both physical hardware and virtual machines.
Performed administration function in Active Directory for employees, new hires, suppliers and vendors which includes creating new accounts, changes, passwords resets, create and apply group policy and permission/security changes.
Maintain, upgrade and apply necessary security updates to servers and desktops using SCCM 2012.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship