QUALIFICATIONS AND SKILLS SUMMARY

Analytical and detail-driven professional with an extensive background in system implementation, testing, and support. Proven track record of guiding two full lifecycle SAP HR module implementations across multinational global organization by partnering with internal technical teams and customers to define functional / technical requirements, develop / configure systems and enhancements, conduct user acceptance testing, and identify / resolve system issues. Regarded for capacity to identify and mitigate impacts to system resulting from business changes. Track record of improving operational efficiency and reducing costs through business process improvement. Experience in planning, communicating, and implementing benefit open enrollment programs.

Confidential

Professional Experience

Sr. Business Analyst

Work with all areas of HR to refine and document all processes. Document requirements for new or existing functionality in UltiPro or reports from UltiPro. Project Manage System Upgrade Changes and Year-End Process. Document all tasks required for a successful year-end Payroll process which includes primes from HR Data, Payroll, Benefits, and Leaves of Absence. Coordinate user acceptance testing, working with HR and Payroll users and training to ensure implementation of system changes meets user's expectations. When system or interface issues arise, find root cause of issue and work with representatives from HR/Payroll and Ultimate Software making sure that Ultimate fully understands what the issue is so that problems are fixed. Create Cognos Business Intelligence Reports in Report Studio and Events in Event Studio. Work with HR VP and Operations VP to create Talent Dashboard which provides management with headcount, terminations, management churn in specific Stores, average hours for part-time employees, and training statistics. Work with HR VP and Accounting to create reports needed to analyze turnover, reasons for terminations, salaries of Store Associates, etc.

IT Business Analyst in Project Management Office PMO

• Serve as liaison between business organizations and IT. Gathers business requirements and assists with business case preparation. Guides the business through the change request process as appropriate. Documents as is and to be business processes and provides process improvement suggestions. Work closely with the Project Manager to define scope, objectives, and project deliverables. Lead assigned parts of project as assigned by Project Manager. Work closely with business to prioritize their requirements. Serve as IT functional contact for the business users. Coordinate user acceptance testing, work with the business users testing, and training ensuring the final implementation will meet user's expectations.
• Projects to date:
• HR / Payroll Ultimate Software UltiPro implementation,
• Fuel Automated Tank Gauge ATG installation project,
• Fuel KSS Phase 2 implementation to get fuel prices from PriceNet to Point of Sale POS , dispensers, and automated price signs,
• JDA implementation for Marketing team to create planograms, assortments, floor plans, channel clustering, etc. in system,
• Cash Management project to identify current process on AS400 and identify gaps with PDI in potentially using their system.
• Continue working with HR / Payroll, Compensation, Benefits, and HR teams to refine processes.

Confidential

HRMS Functional Business Systems Analyst

Evaluate existing business processes and systems to identify gaps and opportunities for improvement. Assess scope and functionality of requests for new enhancements. Participate in stakeholder meetings JAD sessions to elicit and document business requirements. Translate business requirements into detailed functional requirement documents, use cases and workflows. Resolve any design conflicts between technical team and business customers. Conduct regular prototype sessions with clients during development cycle, to ensure business requirements and customer expectations are being met. Manage user expectations and client satisfaction throughout the project life cycle. Assist with User Acceptance Testing UAT activities across business and technical teams. Conduct training sessions and write user documentation as needed.

Projects worked on:

• New Reporting Tool,
• New Schools Applicant site for job openings at schools in NC.

Confidential

Applications Systems Analyst

Responsible for project management, coordination, process analysis, system implementation, system support, troubleshooting, testing, and report writing in a client server-SQL database environment. Worked on implementation of the McKesson Horizon Patient Folder and Horizon Business Folder system. This system was the base component for an electronic medical record system.

Confidential

• Progressed through positions of increasing scope and impact within a leading global telecommunications /networking provider generating 10 billion in annual revenue.
• Position outsourced to PricewaterhouseCoopers - BPO Solutions 2000 from 05/2000 to 11/2002. PricewaterhouseCoopers BPO Solutions 2000 was an organization created to handle outsourced Human Resources and IT functions initially for Nortel.

Data Management Specialist - Operations

• Coordinate the overall tactical business operations and reporting for the Global Procurement Organization. This includes internal business and operational reviews, acting as interface into the leaders within the Global Procurement Organization, and project managing special projects.
• Coordinate, track and manage Global Procurement headcount against budget.
• Coordinate, track and manage departmental budget.
• Enter contract data into Emptoris system.
• Update Global Procurement and Manufacturing websites.
• Administrator for Contract Council working with Supply Relationship Managers, Legal, and other areas to update contract templates conduct training lead weekly Contract Council meetings etc.
• Maintain Power of Attorney and Signing Authority list for Global Procurement.
• Manage permissions and structure for Global Procurement Livelink sites.
• Run SAP BW reports.

HRIS Business Analyst

Gathered requirements for SAP ERP 2005 ECC 5.0 HR module system changes. Developed test case scenarios with customers and managed user acceptance testing. Escalated and coordinated the resolution of system issues with developers and system analysts.

Key member of 2007 and 2008 Annual Enrollment project teams that implemented system changes for benefits that saved company over 4 million.

HRIS Business Analyst

• Partnered with HR to define the objectives, processes, and practices for the SAP ERP 2005 ECC 5.0 installation that supported operations in four regions and 57 countries. Analyzed customer needs to identify process and system modifications. Developed test case scenarios and conducted system testing.
• As part of an international team, implemented SAP ECC 5.0 for four regions and 57 countries and decommissioned eight systems for an annual savings of 1.5 million.
• Worked across business units to define the formal leaves of absence, casual absences, documentation, configuration, and training requirements for all 57 countries.
• Created conversion requirement documents and analyzed converted data to identify and resolve data conversion issues from the SAP 4.6C to the ECC5.0 system.
• Developed functional specification documents for interfaces and custom SAP programs and tested those interfaces with various vendors.

HR Business and Data Analyst

• Oversaw North American Employee Services Annual Benefit Enrollment project, which included directing the work of team members, ensuring that all project components were completed on schedule and according to established requirements. Managed year-end schedule for benefit changes for internal HR, payroll, and interfacing vendor systems.
• Oversaw documentation of call tracking system requirements for Global Employee Services. Global Employee Services is an organization that answers employee questions about all types of HR procedures, benefit issues, etc., maintains employee data into the HR systems, administers leaves of absence, administers employee benefits, etc.
• Audited, compared, and reconciled data in 3 HR/Benefits/Payroll systems to maintain data integrity.
• Contributed to the development, review of RFPs and selection of vendors for benefit enrollment, administration, communications, and total rewards statement tools and services.
• Key member of Annual Enrollment project team that implemented system changes for benefits.

Sr. HRIS Business Analyst SAP Implementation Project

• Position outsourced to PricewaterhouseCoopers - BPO Solutions 2000 from 05/2000 to 11/2002. PricewaterhouseCoopers BPO Solutions 2000 was an organization created to handle outsourced Human Resources and IT functions initially for Nortel.
• Managed implementation of SAP Benefits Module for SAP ERP 4.6C. Partnered with business to define HR benefits objectives, processes, and practices. Analyzed needs, identified process and system enhancements, and developed cost estimates. Designed functional specifications, test strategies, and test plans for interfaces to third-party vendors included interfaces to vendor who administers COBRA for Nortel . Wrote and maintained system and process documentation.
• Configured the SAP Benefits module, developed test case scenarios, and conducted system testing.
• As part of an international team, implemented SAP 4.6C for four regions and 59 countries and decommissioned five legacy systems.
• Mediated design decisions between the system developers and customers to ensure stakeholders understood the deliverables and parameters.

Senior Benefits Specialist

Confidential

• Contributed to the development, implementation, and ongoing management of a new web-based benefit enrollment system. Participated in writing functional requirements, testing system, and resolving post-implementation technical issues. Identified and implemented annual system and process changes as a result of yearly employee benefit design changes. Developed user requirements and documentation. Oversaw development of communications for Annual Enrollment project.
• Played a key role in designing and implementing a new in-house, web-based benefit enrollment system that saved Nortel more than 5 million.
• Chosen as the primary contact for executive leadership team on benefit-related issues.
• Teamed up with corporate benefits and legal counsel to document life event / status change matrix which defines rules for each life event marriage, divorce, newly eligible, etc. around what benefits could be changed for each event.

Early Experience: Established a strong foundation in HR operations and program / system administration, employee benefits, recruiting, and employee relations through early positions with Nortel. Worked in the HR Information Center as a Benefits Specialist. Reconciled and processed vendor bills, handled death claim benefits, and conducted an audit of third-party vendor claim payment systems. Served as Communications Prime responsible for input into all benefits communications to employees. Played a key role in redesigning a new hire orientation program which improved new hire employee satisfaction by allowing employees access to Nortel internal systems earlier and providing healthcare coverage from first day of employment. Served as the benefits subject matter expert in the design of a new automated voice response system. Worked as a customer service representative providing answers to general HR policy and procedure questions. Member of team who documented all HR processes, re-engineered those processes, and consolidated work into one HR Information Center Shared Services Business Process Outsourcing in the United States. Worked as a bookkeeper for a small manufacturing plant handling all aspects of accounting including bank statement reconciliation, general ledger, accounts receivable, accounts payable, and payroll.

Technical Proficiencies

• Ultimate Software UltiPro HR/Payroll system
• SAP Human Resources Modules 4.6C and ECC 5.0 implementations
• Microsoft Word, Excel, PowerPoint, Visio, Project, Access Outlook
• Basic HTML
• Basic SQL
• Cognos Business Intelligence Report Studio
• Cognos Business Intelligence Event Studio