SUMMARY

• Strong analytic and logical thinker with 8 years of experience in IT Industry with specialization in Windows server, SCCM and VMWare administration, SQL and great passion for data visualization and analysis.
• Believes in constant learning and effectively communicates with various levels within and outside the organization.
• Experience in managing projects, collaborating with project teams and interfacing with clients.
• Expert in end - to-end Server build, support and maintenance (Windows server OS 2003/2008/2012 ).
• Experience of handling monthly patching through SCCM (System Center Configuration Manager 2007/2012).

TECHNICAL SKILLS

• Advanced EXCEL, VBA Scripting, SCSM (System Center Service Manager), BMC Monitoring
• Service-Now (Ticketing Tool),HP System Insight Manager(SIM)
• System Center Configuration Manager SCCM 2007 && SCCM 2012 (Patching), BMC Blade Logic(patching)
• Microsoft Outlook 2010, Octopus software Deployment Tool, Jupyter Notebook, Notepad ++
• Spyder (IDE), Visual Studio Code (VS), MySQL Workbench.
• VBA, C, C++, Python, Drupal (PHP), JavaScript, HTML/CSS
• T-SQL, PL/SQL, HTML, XML
• MS-SQL Server 2012/2008R2
• Linux, Windows 2003/2008/2012 /2016

PROFESSIONAL EXPERIENCE

Associate Engineer

Confidential

Responsibilities:

• As a part of GSO DRO server team, responsible for Windows server installations and maintenance of servers.
• Responsible for Level 2 support for all server related issues.
• Familiar with ITIL Concepts, engaged in Incident Management, Change Management and Problem Management processes through HP Service Manager.
• Create and execute ITSM as per LOB requirements.
• Administered Change Management related to Server upgrades and Software Installations.
• Responsible for continuous monitoring of alerts to ensure a stable environment.
• Used python, Pandas for data analysis and report generation.
• With Python, created automated scripts for monitoring health status of servers.
• Experience in troubleshooting/perform RCA for server crash and other critical issues.
• Responsible for Patch Management (SCCM) of all servers in scope.
• Responsible for troubleshooting and managing SCCM Clients for MS Security hot-fix Patching.
• Performed Manual patching process for servers when necessary.
• Contributed in maintaining documentation of Technologies, standards and Procedures (SOPs).
• Install, configure and manage HP-SIM tool for Server hardware Monitoring.
• Worked on ESM/SEP compliance issues towards fixing the issue.
• Actively worked with Tideway compliance report and contributed to bring down the issue servers count.
• Experience with Hyper-V and VMWare (Virtual Environment) administration.\
• Responsible for installing and upgrading VM Tools on virtual servers (VMWare).
• Experience with vMotion activities.
• Experience with P2P and P2V migrations.
• Responsible for taking/monitoring and deleting VM snapshots on request.
• Have experience working in cluster environment and performed fail-over activities.
• Managed MySQL DB in AWS. Create read replicas, backup and performed failover between regions
• Responsible for troubleshooting and maintenance, planning and implementation of hardware for HP (ProLiant DL and Blade) Dell Servers and Co-ordinated with vendors for fixing hardware failures.
• Experience in troubleshooting/ perform root cause analysis for any Backup related issues.
• Used MS Excel features (VLOOKUP, Conditional formatting, Pivot tables etc.) to present analyzed and organized Backup status Reports.
• Provided on-call support on a rotation basis.

Windows Server Administrator

Confidential

Responsibilities:

• Responsible for hardware maintenance. Worked with multiple hardware vendors (HP & Confidential & Dell) and coordinated with onsite team/Data Center to fix issues related to hardware.
• Provided Tier 2 support and actively participated in triaging issues and performed RCA and provided required fix to resolve issues.
• Actively participated in triaging issues and performed RCA and provided required fix to resolve issues.
• Familiar with ITIL processes. Utilized BMC software tool for change management /incident management and Problem management.
• Actively involved with Incident Management and worked towards resolving tickets through BMC tool.
• Responsible for creating and implementing production Changes as part of ITIL Change Management Process through BMC software tool.
• Install, configure and manage HP-SIM tool for Server hardware Monitoring.
• Responsible for coordination with end clients/ setting up meeting / manage deployment windows
• Responsible for creating problem ticket and provide RCA towards resolving the issue.
• Experience in troubleshooting/ perform root cause analysis for any Symantec Backup related issues.
• Participated in multiple proactive projects to ensure stable performance of servers.
• Maintained server environments by performing required Firmware updates and monthly MS Security patches using BMC Blade Logic and produced compliance reports.
• Hands on Experience working in windows cluster environment and DMZ environment

Senior systems analyst

Confidential

Responsibilities:

• In the role of Service Build Engineer, provided software support services to Microsoft Marketing Line of Business that included ~1000 servers.
• Responsible for maintaining stable windows server environment (OS 2008/2012).
• Performed hotfix deployments on Microsoft Marketing applications using Octopus software deployment tool.
• Performed Backup and Restore of Application Databases using SQL Server 2012 Management Studio
• Responsible for coordination with end clients/ setting up meeting / manage deployment windows.
• Provide Tier 2 technical Support for Incidents through HP Service Manager (HPSM).
• Performed monthly Security patching through SCCM 2012 for windows server environment.
• Responsible for creating and implementing production Changes as part of ITIL Change Management Process through HPSM tool.
• Install, configure and manage HP-SIM tool for Server hardware Monitoring.
• Monitored performance of servers using HP Insight Manager. Actively resolved alerts and maintained a stable environment
• Hands on Experience working in windows cluster environment and DMZ environment
• Engaged in 24X7 On-call Support on a rotation basis.
• Actively contributed to team learning and knowledge sharing by creating SOP’s.

Systems Analyst

Confidential

Responsibilities:

• Hands on experience with end to end server lifecycle, maintenance and decommission requests
• Scheduled and Participated in requirements gathering sessions with client.
• Performed physical server builds using ILO and virtual server builds (Virtual server environments) using VMWare including installation of Symantec End Point Protection (SEP), Backup-Exec, Symantec Antivirus (11.0 &12.0) as per requirements provided.
• Responsible for application installations and configurations to meet client’s request.
• Maintained server environments by performing required Firmware updates and monthly MS Security patches.
• Utilized SCCM 2007/2012 for performing Patch Management of windows servers (creating update list, setting deployments, monitoring compliance through reporting structure)
• Monitored performance of servers using HP Insight Manager. Actively resolved alerts and maintained a stable environment.
• Responsible for installing and upgrading VM Tools on virtual servers (VMWare).
• Experience with vMotion activities.
• Experience with P2P and P2V migrations.
• Responsible for taking VM snapshots on request.
• Have experience working in cluster environment and performed fail-over activities.
• Have experience working in DMZ environment.
• Provided Tier 2 on-call support on rotation basis.
• Familiar with ITIL processes. Utilized HP ServiceNow tool for change management /incident management and Problem management.
• Responsible for creating and executing production Changes as part of ITIL Change Management Process through HP ServiceNow .
• Actively contributed to team learning and knowledge sharing by creating SOP’s.
• Represented team during presentations to Client.