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Associate Engineer Resume

SUMMARY

  • Strong analytic and logical thinker with 8 years of experience in IT Industry with specialization in Windows server, SCCM and VMWare administration, SQL and great passion for data visualization and analysis.
  • Believes in constant learning and effectively communicates with various levels within and outside the organization.
  • Experience in managing projects, collaborating with project teams and interfacing with clients.
  • Expert in end - to-end Server build, support and maintenance (Windows server OS 2003/2008/2012 ).
  • Experience of handling monthly patching through SCCM (System Center Configuration Manager 2007/2012).

TECHNICAL SKILLS

  • Advanced EXCEL, VBA Scripting, SCSM (System Center Service Manager), BMC Monitoring
  • Service-Now (Ticketing Tool),HP System Insight Manager(SIM)
  • System Center Configuration Manager SCCM 2007 && SCCM 2012 (Patching), BMC Blade Logic(patching)
  • Microsoft Outlook 2010, Octopus software Deployment Tool, Jupyter Notebook, Notepad ++
  • Spyder (IDE), Visual Studio Code (VS), MySQL Workbench.
  • VBA, C, C++, Python, Drupal (PHP), JavaScript, HTML/CSS
  • T-SQL, PL/SQL, HTML, XML
  • MS-SQL Server 2012/2008R2
  • Linux, Windows 2003/2008/2012 /2016

PROFESSIONAL EXPERIENCE

Associate Engineer

Confidential

Responsibilities:

  • As a part of GSO DRO server team, responsible for Windows server installations and maintenance of servers.
  • Responsible for Level 2 support for all server related issues.
  • Familiar with ITIL Concepts, engaged in Incident Management, Change Management and Problem Management processes through HP Service Manager.
  • Create and execute ITSM as per LOB requirements.
  • Administered Change Management related to Server upgrades and Software Installations.
  • Responsible for continuous monitoring of alerts to ensure a stable environment.
  • Used python, Pandas for data analysis and report generation.
  • With Python, created automated scripts for monitoring health status of servers.
  • Experience in troubleshooting/perform RCA for server crash and other critical issues.
  • Responsible for Patch Management (SCCM) of all servers in scope.
  • Responsible for troubleshooting and managing SCCM Clients for MS Security hot-fix Patching.
  • Performed Manual patching process for servers when necessary.
  • Contributed in maintaining documentation of Technologies, standards and Procedures (SOPs).
  • Install, configure and manage HP-SIM tool for Server hardware Monitoring.
  • Worked on ESM/SEP compliance issues towards fixing the issue.
  • Actively worked with Tideway compliance report and contributed to bring down the issue servers count.
  • Experience with Hyper-V and VMWare (Virtual Environment) administration.\
  • Responsible for installing and upgrading VM Tools on virtual servers (VMWare).
  • Experience with vMotion activities.
  • Experience with P2P and P2V migrations.
  • Responsible for taking/monitoring and deleting VM snapshots on request.
  • Have experience working in cluster environment and performed fail-over activities.
  • Managed MySQL DB in AWS. Create read replicas, backup and performed failover between regions
  • Responsible for troubleshooting and maintenance, planning and implementation of hardware for HP (ProLiant DL and Blade) Dell Servers and Co-ordinated with vendors for fixing hardware failures.
  • Experience in troubleshooting/ perform root cause analysis for any Backup related issues.
  • Used MS Excel features (VLOOKUP, Conditional formatting, Pivot tables etc.) to present analyzed and organized Backup status Reports.
  • Provided on-call support on a rotation basis.

Windows Server Administrator

Confidential

Responsibilities:

  • Responsible for hardware maintenance. Worked with multiple hardware vendors (HP & Confidential & Dell) and coordinated with onsite team/Data Center to fix issues related to hardware.
  • Provided Tier 2 support and actively participated in triaging issues and performed RCA and provided required fix to resolve issues.
  • Actively participated in triaging issues and performed RCA and provided required fix to resolve issues.
  • Familiar with ITIL processes. Utilized BMC software tool for change management /incident management and Problem management.
  • Actively involved with Incident Management and worked towards resolving tickets through BMC tool.
  • Responsible for creating and implementing production Changes as part of ITIL Change Management Process through BMC software tool.
  • Install, configure and manage HP-SIM tool for Server hardware Monitoring.
  • Responsible for coordination with end clients/ setting up meeting / manage deployment windows
  • Responsible for creating problem ticket and provide RCA towards resolving the issue.
  • Experience in troubleshooting/ perform root cause analysis for any Symantec Backup related issues.
  • Participated in multiple proactive projects to ensure stable performance of servers.
  • Maintained server environments by performing required Firmware updates and monthly MS Security patches using BMC Blade Logic and produced compliance reports.
  • Hands on Experience working in windows cluster environment and DMZ environment

Senior systems analyst

Confidential

Responsibilities:

  • In the role of Service Build Engineer, provided software support services to Microsoft Marketing Line of Business that included ~1000 servers.
  • Responsible for maintaining stable windows server environment (OS 2008/2012).
  • Performed hotfix deployments on Microsoft Marketing applications using Octopus software deployment tool.
  • Performed Backup and Restore of Application Databases using SQL Server 2012 Management Studio
  • Responsible for coordination with end clients/ setting up meeting / manage deployment windows.
  • Provide Tier 2 technical Support for Incidents through HP Service Manager (HPSM).
  • Performed monthly Security patching through SCCM 2012 for windows server environment.
  • Responsible for creating and implementing production Changes as part of ITIL Change Management Process through HPSM tool.
  • Install, configure and manage HP-SIM tool for Server hardware Monitoring.
  • Monitored performance of servers using HP Insight Manager. Actively resolved alerts and maintained a stable environment
  • Hands on Experience working in windows cluster environment and DMZ environment
  • Engaged in 24X7 On-call Support on a rotation basis.
  • Actively contributed to team learning and knowledge sharing by creating SOP’s.

Systems Analyst

Confidential

Responsibilities:

  • Hands on experience with end to end server lifecycle, maintenance and decommission requests
  • Scheduled and Participated in requirements gathering sessions with client.
  • Performed physical server builds using ILO and virtual server builds (Virtual server environments) using VMWare including installation of Symantec End Point Protection (SEP), Backup-Exec, Symantec Antivirus (11.0 &12.0) as per requirements provided.
  • Responsible for application installations and configurations to meet client’s request.
  • Maintained server environments by performing required Firmware updates and monthly MS Security patches.
  • Utilized SCCM 2007/2012 for performing Patch Management of windows servers (creating update list, setting deployments, monitoring compliance through reporting structure)
  • Monitored performance of servers using HP Insight Manager. Actively resolved alerts and maintained a stable environment.
  • Responsible for installing and upgrading VM Tools on virtual servers (VMWare).
  • Experience with vMotion activities.
  • Experience with P2P and P2V migrations.
  • Responsible for taking VM snapshots on request.
  • Have experience working in cluster environment and performed fail-over activities.
  • Have experience working in DMZ environment.
  • Provided Tier 2 on-call support on rotation basis.
  • Familiar with ITIL processes. Utilized HP ServiceNow tool for change management /incident management and Problem management.
  • Responsible for creating and executing production Changes as part of ITIL Change Management Process through HP ServiceNow .
  • Actively contributed to team learning and knowledge sharing by creating SOP’s.
  • Represented team during presentations to Client.

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