We provide IT Staff Augmentation Services!

Senior It Manager Engineer Resume

Charleston, SC

SUMMARY:

  • Analytical and strategic with considerable leadership talents, proven managerial experience, and strong skills in connecting with and directing people from all cultures and backgrounds.
  • Adept at guiding enterprise network engineering initiatives to meet quality, competitive, cost, efficiency, and other critical objectives.
  • Fiercely committed to collaboration and innovation; able to evaluate systems and procedures to identify areas of weakness and implement solutions that enhance operations.
  • Adept at administration, engineering, and support of enterprise networks in Service - Oriented Architecture (SOA); Service-Oriented Computing (SOC), and Business Process Management (BPM).
  • Proficient in Platform as a Service (PaaS), Infrastructure as a Service (IssS), Software as a Service (SaaS), and On-Premises Extremely well-versed in continuous improvement, vendor relations, and managing teams in achieving project goals according to financial, timeline, and quality criteria.
  • Able to engage with key stakeholders to refine strategies to help drive business goals, and effectively energizes teams to configure and deliver state-of-the-art technology solutions.
  • Advanced technical savvy in operations, enterprise Networks, engineering, team Leadership, mentoring
  • Data Centers Systems Engineering & Administration Technical Support
  • Skilled at standardizing procedures and best practices to eliminate unproductive processes.

TECHNICAL EXPERTISE:

  • Highly proficient with Microsoft products, Active Directory, Group Policy, Clustering Solutions, Server Consolidation, SAN Management, Terminal Services, Infrastructure Design, Migrations, Monitoring Implantations, Patch Management, Managing File Resources, Implementing Disaster Protection/Disaster Recovery
  • Implementing and managing, VMware, Cisco, AWS, DHCP, DNS, HTTP, HTTPS, FTP, FTPS, SSH, Telnet, Vlan, VPN’s, Wi-Fi., SQL and Oracle, O365, AWS services
  • PowerShell, VB, DOS, JSON, HTML, C++, Python, Perl

EXPERIENCE:

Confidential, Charleston, SC

Senior IT Manager Engineer

Responsibilities:

  • Directly responsible for the setup and configuration of all Confidential software and vendor systems
  • Received/Installed equipment, reconfigured then applied company setup scrips for location
  • Received/Installed equipment, Setup local Wifi and AP’s to route networking as required
  • Installed Cisco phones, Configured Call routing, calling scripts, voice mail/voicemail-to-email, fax-to-emailKaseya VSA and BMS
  • Setup both products for the remote administration and remote monitoring of all client resources.

Confidential, Ridgeland, SC

Dell Enterprise Engineer

Responsibilities:

  • Hired in support of Major Dell computer role out to charter school.
  • Primary responsible for the setup of Azure active directory, PowerShell import of staff/students and computers. Setup SCCM for deployment and patching.
  • Helped train staff in basic Group policy settings and management of Azure.

Confidential, North Charleston, SC

Network Engineer

Responsibilities:

  • Hired as the lead Network Engineer to install and configure the Cisco network router, switches and wireless for the 150 user office in North Charleston.

Confidential, Ridgeville, SC

Infrastructure Manager / Hosting Manager

Responsibilities:

  • Represent TechM and participate in any management meeting where ITSM (Information Technology Service Management) presence is required.
  • Maintain the ITSM issue tracker for the US regionOwn any escalations arising from the US region
  • Call for internal meetings by involving the right stakeholders
  • Track the actions and ensure that the timelines are adhered.
  • Follow - up with the VCC Business / VCC ITSM in order to get concurrence on the issue closure.
  • Escalate to TechM management if the issue persists for any reasons or wherever you need external support.
  • Maintain the updated escalation tracker.
  • Own and drive the problem ticket management for the problem tickets pertaining to US region.
  • Conduct Monthly Service Delivery Review Meetings with the ITSM stakeholders (of US region), reporting on the:
  • Highlights & Exceptions
  • Participate regional delivery review meetings with TechM management and provide delivery updates for your region.
  • Periodical reviews with your TechM team for a collaborative working.
  • Conduct regular Collaboration / Team meetings with all TechM associates within the US Region.
  • Own and drive the tasks preparation, status updates w.r.t.: Infrastructure and Hosting services.
  • Own Hurricane / Tornado related DC shutdown/restart planning and actions.

Confidential, Ridgeville, SC

Operations Manager

Responsibilities:

  • Manage the Service delivery activities of multiple support teams across US locations.
  • Report to managers on any issue that could significantly impact the business.
  • Identifying potential risks beforehand and start working on the mitigation plan.
  • Planning and defining scope for new short - term projects, along with resource planning, time planning until the end of execution.
  • Take overall responsibility for an incident and Service Request handled by the support teams.
  • Work with multiple vendors or third-party suppliers for end to end resolution.
  • Acting as an escalation point where difficult or controversial calls are received for US operations.
  • Work with the Digital workplace team (DWP) team / OEMs for problem resolutions.
  • Production of statistics and management reports
  • Performing briefings to teams on changes or deployments that may affect volumes
  • Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
  • Single Point of Contact of related domains for escalation management and audits
  • Suggesting proactive improvement plans for Factory Support domain.
  • Tracking progress of Service improvements
  • Team Governance for team co-ordinations, Training, Knowledge management, Resource planning
  • Support for TechM initiatives
  • Communicate changes in priority and urgency of requests to the desk side team
  • Tracking the SLA, aging and delayed requests awaiting clarifications from users, and work towards clarification
  • If required, facilitate the coordination with the Service Desk or other IT support teams for timely resolution of the incident or service request
  • Reviewing of KB articles

Confidential, Mt. Pleasant, SC

Data Center Manager

Responsibilities:

  • Governed daily operations including project management, contractor direction, vendor relations, and network optimization.
  • Managed the supervision of telecommunications, storage, windows, network, and helpdesk teams.
  • Final POC for all Production impacting decisions.
  • Monitored Service Now service requests to ensure timely response.

Confidential, Mt. Pleasant, SC

Senior Infrastructure Engineer

Responsibilities:

  • AWS Cloud implantation of services (S3, Ec2, Cloud Watch, Glacier, Storage Gateway, RDS, VPC, Cloud Front, API Gateway)
  • VMWare upgrade
  • Avaya upgrade
  • Install and setup of SCCM
  • Citrix access gateway upgrade
  • New Cisco SAN fabric install for new EMC
  • Netapp to EMC migration
  • Move VMware to EMC
  • Cisco refresh
  • Cisco wireless system install
  • Avaya to Cisco migration
  • Shutdown and migration of overseas datacenters

Confidential, Mt. Pleasant, SC

Senior Systems Engineer

Responsibilities:

  • ATD/CDMI/Lava Exchange migration to 2016
  • Active Directory upgrade to 2012
  • McAfee EPO rollout
  • HP - SIM upgrade
  • MS Lync server
  • Web Sense
  • Barracuda Spam filter swap
  • EOVS Migrated 1000 servers from Windows /2012
  • BMS (Building Management system) refresh
  • Cell phone repeater install

Confidential, Charleston, SC

Team lead/Senior Engineer

Responsibilities:

  • Performed all firmware upgrades on HP SAN to fully utilize system capacity.
  • Reconfigured Zoning on Brocade fabric for dual paths to VMware servers.
  • Reengineered EMC SAN for both optimal space and disk performance.
  • Setup and configured Office 365 Migrated 250 mail boxes from POP.
  • Configured Office 365 coexistence within Exchange 2010.
  • Installed and configured VMware maintenance appliance.
  • Designed and installed Cisco wireless system providing access to multiple offices.
  • Setup real time monitoring and alerting for HP SAN
  • Migrated Exchange
  • Migrated Exchange 2003 to Office 365
  • Setup and configured MS Lync server and Office 365 Lync
  • Managed Client WatchGuard firewalls
  • Managed Web Sense systems for numerous clients

Confidential, Charleston, SC

Lead Systems Engineer

Responsibilities:

  • Responsible for managing network team assigning out work orders to technicians.
  • Expanded and maintained the Dell network equipment.
  • Managed all WatchGuard firewalls.
  • Setup Remote office WatchGuard firewalls.
  • Ensured Symantec Backup Exec jobs run.
  • Lead Disaster Recovery Team in DR exercises.
  • Maintained Windows 2008 domain adding sites and services as remote offices come online.
  • Setup 2008 RO Domain Controllers for remote offices.
  • Managed Company Web Sense Servers
  • Setup Remote office Web Sense Servers for local Internet traffic
  • Administrator of ShoreTel VOIP phone system.
  • Setup MS Project server, SQL Replication, Double take failover clusterPilot tested Google Apps.
  • Researched and provided all IT related information for audits.

Confidential, Columbia, SC

Setup Consultant

Responsibilities:

  • Contracted for the server OS update project. The scope was to update 1500 server OS s to 2003/2008.
  • Installed and setup Windows Deployment Services
  • Created and tested all required packages and group policy objects.
  • Migrated 300 servers trained staff and turned over project

Confidential, Virginia, VA

VMWare Consultant

Responsibilities:

  • Installed and configured HP C7000 Blade center
  • Installed and configured HP EVA4400
  • Setup VMWare 3.5 Data Center failover cluster
  • Created documentation and path for server consolidation project
  • Provided training for the setup and configuration of both HP Blade and VMWare products

Hire Now