SUMMARY:

• Analytical and strategic with considerable leadership talents, proven managerial experience, and strong skills in connecting with and directing people from all cultures and backgrounds.
• Adept at guiding enterprise network engineering initiatives to meet quality, competitive, cost, efficiency, and other critical objectives.
• Fiercely committed to collaboration and innovation; able to evaluate systems and procedures to identify areas of weakness and implement solutions that enhance operations.
• Adept at administration, engineering, and support of enterprise networks in Service - Oriented Architecture (SOA); Service-Oriented Computing (SOC), and Business Process Management (BPM).
• Proficient in Platform as a Service (PaaS), Infrastructure as a Service (IssS), Software as a Service (SaaS), and On-Premises Extremely well-versed in continuous improvement, vendor relations, and managing teams in achieving project goals according to financial, timeline, and quality criteria.
• Able to engage with key stakeholders to refine strategies to help drive business goals, and effectively energizes teams to configure and deliver state-of-the-art technology solutions.
• Advanced technical savvy in operations, enterprise Networks, engineering, team Leadership, mentoring
• Data Centers Systems Engineering & Administration Technical Support
• Skilled at standardizing procedures and best practices to eliminate unproductive processes.

TECHNICAL EXPERTISE:

• Highly proficient with Microsoft products, Active Directory, Group Policy, Clustering Solutions, Server Consolidation, SAN Management, Terminal Services, Infrastructure Design, Migrations, Monitoring Implantations, Patch Management, Managing File Resources, Implementing Disaster Protection/Disaster Recovery
• Implementing and managing, VMware, Cisco, AWS, DHCP, DNS, HTTP, HTTPS, FTP, FTPS, SSH, Telnet, Vlan, VPN’s, Wi-Fi., SQL and Oracle, O365, AWS services
• PowerShell, VB, DOS, JSON, HTML, C++, Python, Perl

EXPERIENCE:

Confidential, Charleston, SC

Senior IT Manager Engineer

Responsibilities:

• Directly responsible for the setup and configuration of all Confidential software and vendor systems
• Received/Installed equipment, reconfigured then applied company setup scrips for location
• Received/Installed equipment, Setup local Wifi and AP’s to route networking as required
• Installed Cisco phones, Configured Call routing, calling scripts, voice mail/voicemail-to-email, fax-to-emailKaseya VSA and BMS
• Setup both products for the remote administration and remote monitoring of all client resources.

Confidential, Ridgeland, SC

Dell Enterprise Engineer

Responsibilities:

• Hired in support of Major Dell computer role out to charter school.
• Primary responsible for the setup of Azure active directory, PowerShell import of staff/students and computers. Setup SCCM for deployment and patching.
• Helped train staff in basic Group policy settings and management of Azure.

Confidential, North Charleston, SC

Network Engineer

Responsibilities:

• Hired as the lead Network Engineer to install and configure the Cisco network router, switches and wireless for the 150 user office in North Charleston.

Confidential, Ridgeville, SC

Infrastructure Manager / Hosting Manager

Responsibilities:

• Represent TechM and participate in any management meeting where ITSM (Information Technology Service Management) presence is required.
• Maintain the ITSM issue tracker for the US regionOwn any escalations arising from the US region
• Call for internal meetings by involving the right stakeholders
• Track the actions and ensure that the timelines are adhered.
• Follow - up with the VCC Business / VCC ITSM in order to get concurrence on the issue closure.
• Escalate to TechM management if the issue persists for any reasons or wherever you need external support.
• Maintain the updated escalation tracker.
• Own and drive the problem ticket management for the problem tickets pertaining to US region.
• Conduct Monthly Service Delivery Review Meetings with the ITSM stakeholders (of US region), reporting on the:
• Highlights & Exceptions
• Participate regional delivery review meetings with TechM management and provide delivery updates for your region.
• Periodical reviews with your TechM team for a collaborative working.
• Conduct regular Collaboration / Team meetings with all TechM associates within the US Region.
• Own and drive the tasks preparation, status updates w.r.t.: Infrastructure and Hosting services.
• Own Hurricane / Tornado related DC shutdown/restart planning and actions.

Confidential, Ridgeville, SC

Operations Manager

Responsibilities:

• Manage the Service delivery activities of multiple support teams across US locations.
• Report to managers on any issue that could significantly impact the business.
• Identifying potential risks beforehand and start working on the mitigation plan.
• Planning and defining scope for new short - term projects, along with resource planning, time planning until the end of execution.
• Take overall responsibility for an incident and Service Request handled by the support teams.
• Work with multiple vendors or third-party suppliers for end to end resolution.
• Acting as an escalation point where difficult or controversial calls are received for US operations.
• Work with the Digital workplace team (DWP) team / OEMs for problem resolutions.
• Production of statistics and management reports
• Performing briefings to teams on changes or deployments that may affect volumes
• Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
• Single Point of Contact of related domains for escalation management and audits
• Suggesting proactive improvement plans for Factory Support domain.
• Tracking progress of Service improvements
• Team Governance for team co-ordinations, Training, Knowledge management, Resource planning
• Support for TechM initiatives
• Communicate changes in priority and urgency of requests to the desk side team
• Tracking the SLA, aging and delayed requests awaiting clarifications from users, and work towards clarification
• If required, facilitate the coordination with the Service Desk or other IT support teams for timely resolution of the incident or service request
• Reviewing of KB articles

Confidential, Mt. Pleasant, SC

Data Center Manager

Responsibilities:

• Governed daily operations including project management, contractor direction, vendor relations, and network optimization.
• Managed the supervision of telecommunications, storage, windows, network, and helpdesk teams.
• Final POC for all Production impacting decisions.
• Monitored Service Now service requests to ensure timely response.

Confidential, Mt. Pleasant, SC

Senior Infrastructure Engineer

Responsibilities:

• AWS Cloud implantation of services (S3, Ec2, Cloud Watch, Glacier, Storage Gateway, RDS, VPC, Cloud Front, API Gateway)
• VMWare upgrade
• Avaya upgrade
• Install and setup of SCCM
• Citrix access gateway upgrade
• New Cisco SAN fabric install for new EMC
• Netapp to EMC migration
• Move VMware to EMC
• Cisco refresh
• Cisco wireless system install
• Avaya to Cisco migration
• Shutdown and migration of overseas datacenters

Confidential, Mt. Pleasant, SC

Senior Systems Engineer

Responsibilities:

• ATD/CDMI/Lava Exchange migration to 2016
• Active Directory upgrade to 2012
• McAfee EPO rollout
• HP - SIM upgrade
• MS Lync server
• Web Sense
• Barracuda Spam filter swap
• EOVS Migrated 1000 servers from Windows /2012
• BMS (Building Management system) refresh
• Cell phone repeater install

Confidential, Charleston, SC

Team lead/Senior Engineer

Responsibilities:

• Performed all firmware upgrades on HP SAN to fully utilize system capacity.
• Reconfigured Zoning on Brocade fabric for dual paths to VMware servers.
• Reengineered EMC SAN for both optimal space and disk performance.
• Setup and configured Office 365 Migrated 250 mail boxes from POP.
• Configured Office 365 coexistence within Exchange 2010.
• Installed and configured VMware maintenance appliance.
• Designed and installed Cisco wireless system providing access to multiple offices.
• Setup real time monitoring and alerting for HP SAN
• Migrated Exchange
• Migrated Exchange 2003 to Office 365
• Setup and configured MS Lync server and Office 365 Lync
• Managed Client WatchGuard firewalls
• Managed Web Sense systems for numerous clients

Confidential, Charleston, SC

Lead Systems Engineer

Responsibilities:

• Responsible for managing network team assigning out work orders to technicians.
• Expanded and maintained the Dell network equipment.
• Managed all WatchGuard firewalls.
• Setup Remote office WatchGuard firewalls.
• Ensured Symantec Backup Exec jobs run.
• Lead Disaster Recovery Team in DR exercises.
• Maintained Windows 2008 domain adding sites and services as remote offices come online.
• Setup 2008 RO Domain Controllers for remote offices.
• Managed Company Web Sense Servers
• Setup Remote office Web Sense Servers for local Internet traffic
• Administrator of ShoreTel VOIP phone system.
• Setup MS Project server, SQL Replication, Double take failover clusterPilot tested Google Apps.
• Researched and provided all IT related information for audits.

Confidential, Columbia, SC

Setup Consultant

Responsibilities:

• Contracted for the server OS update project. The scope was to update 1500 server OS s to 2003/2008.
• Installed and setup Windows Deployment Services
• Created and tested all required packages and group policy objects.
• Migrated 300 servers trained staff and turned over project

Confidential, Virginia, VA

VMWare Consultant

Responsibilities:

• Installed and configured HP C7000 Blade center
• Installed and configured HP EVA4400
• Setup VMWare 3.5 Data Center failover cluster
• Created documentation and path for server consolidation project
• Provided training for the setup and configuration of both HP Blade and VMWare products