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Infrastructure Engineer Resume

Carrollton, TexaS

PROFILE:

  • Deployed Applications using SCCM 2007/2012 by creating Packages, Programs, and Advertisements and targeting it to Collections.
  • Windows server vulnerability remediation; monthly patching and troubleshooting windows server 2008/2012/2016 server with missing KBs.
  • Implementing, monitoring and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security.
  • Cloud Infrastructure (VM, SQL, VNET, User defined routes, Azure Site Recovery, Traffic Manager, Azure Automation, Storage, ARM Templates, Azure Load balancer, API Gateway and Azure AD)
  • Managed VMWare 5.5 cloud with 50+ virtual devices for testing and development environments.
  • Exceptional interpersonal and communication skills; able to effectively communicate highly complex technical information to non - technical users and stakeholders on all levels.

AREAS OF EXPERTISE INCLUDE:

Microsoft SCOM 2012 R2

Microsoft Office 97/2007/2010/2013/365

Microsoft SCCM 2007/2012

Windows Server Remediations

Windows Server 2008 R2/2012 R2 /2016

Adaptiva OneSite

Microsoft SQL 2008/2008 R2/2012

MDT

Windows 7/10

Task Sequences

Active Directory GPO & OUs

Software Distribution

Operating System Deployment

Patching/Software Updates

Microsoft Azure Cloud Service

SCCM Database Replication

Azure Cloud Platform and Azure AD

WSUS and Forefront Endpoint

Software Updates vSphere 6.5, ESXi 6.5 & vCenter 5.5. 6.0

Managing Software and Hardware Inventory

End-to-End Problem Management

Problem Analysis & Management

PROFESSIONAL EXPERIENCE:

Confidential, Carrollton, Texas

Infrastructure Engineer

Responsibilities:

  • As part of vulnerability management project, worked to deploy solutions to reduce vulnerabilities for Windows Sever OS, 3rd Party Application and other issues reported by Qualys Reporting. Worked with stakeholders to schedule and coordinate deployment of solution for individual teams or for global environments.
  • SCCM Administrator with experience in patching windows server OS and working to reduce other vulnerabilities in the environment.
  • Patching .NET and 3rd Party Applications using PatchmyPC.
  • Configuring, Installing and maintaining System Center Operation Manager 2007/2012 environments.
  • Deployed Applications using SCCM 2007/2012 by creating Packages, Programs, and Advertisements and targeting it to Collections.
  • Executed Microsoft updates using WSUS and SCCM 2007/2012.
  • Maintained VMWare 6.0 cloud space with 50+ virtual devices for testing and development.
  • Designed and Architected the role-based security for SCCM 1610-1906 for Applications, Software distribution and packaging teams.
  • Ability to understand and clearly communicate technical information to non-IT personnel including end-users, line of business managers and executives.
  • Strong multi-tasking abilities across projects with differing priorities.

Confidential, Irving, Texas

Engineer Sr. Analyst

Responsibilities:

  • Designed and Architected the role-based security for SCCM 1610 for Applications, Software distribution and packaging teams.
  • Configuring, Installing and maintaining System Center Operation Manager 2007/2012 environments and SCOM agents.
  • Deployed Applications using SCCM 2007/2012 by creating Packages, Programs, and Advertisements and targeting it to Collections.
  • Executed Microsoft updates using WSUS and SCCM 2007/2012.
  • Designed the role-based security for Adaptiva OneSite, the content delivery mechanism used with SCCM.
  • Maintained VMWare 5.5 cloud space with 50+ virtual devices for testing and development.
  • Application owner for Adobe Flash Player and Shockwave Player. Performed packaging and testing of both products for Confidential ’s production environment for outstanding VTMs.
  • Windows server remediation for engineering team; monthly patching and troubleshooting windows server 2008/2012/2016 server with missing KBs.

Confidential, Westlake, Texas

NOC Support Analyst

Responsibilities:

  • Incident Management at the Associate Analyst level requires decision making, quick thinking, knowledge of the environment, and an understanding of all FSC processes with the drive to achieve a very high level of service.
  • Associate Analysts provide support to multiple disciplines including Network, Mainframe, Application, Distributed Systems and SOC. These duties include the proactive and reactive identification, isolation and escalation of problems in the environment.
  • Participation in changes involving traffic routes or other redirections and other 1st level operations to assist 2nd/3rd level support.
  • Escalating issues to appropriate groups and running conference bridges (customer and technical) during a crisis and pushing support groups for resolution and mitigation of impact. It is critical that a resource drive the call to ensure that the investigation keeps moving.
  • Provide phone updates, running conference bridges or extended incident failure analysis bridges, paging, customer meetings or email updates.
  • Providing technical assistance for various support groups using a wide variety of first level processes.
  • Performing monitoring of Cisco routers and cisco/HP switches in the environment and monitoring alerts on various vendor circuits, and also opening/escalating tickets when an outage occurs.
  • Completing requests related to general/technical workflow such as filtering alerts, manipulating mainframe regions within development, updating operational procedures etc. The Analyst will likely be involved in the assignment of requests coming into the FSC.

Confidential, Irving, Texas

Sr. Technology Analyst

Responsibilities:

  • Conducted branch-wide Root Cause Analyses to monitor and identify issues related to network devices, circuits and traffic; recommended strategies for eliminating bottlenecks, load balancing, and failover procedures to guarantee full connectivity and availability.
  • Established and evaluated key performance metrics to measure and drive responsiveness, resolution, and closure rates.
  • Defined and implemented strategies to resolve aging tickets, accelerate issue resolution, and improve user satisfaction.
  • Proactively monitor, analyze and review the network and execute problem avoidance practices in order to maintain a high level of reliability and availability.
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Monitored and Supported Windows server production environment & coordinated with teams to resolve all issues.

Confidential, Dallas, Texas

Network / NOC Technician

Responsibilities:

  • Performed advanced installation, configuration, maintenance and support of LAN/WAN software and hardware within global technology environment comprised of high-performance routers, switches, firewalls, and wireless/VPN devices.
  • Configured and managed network protocols and security policies, recommending strategies for system optimization.
  • Achieved and maintained high levels of business continuity and user satisfaction.
  • Successfully executed rollout of MS Office 2007 and follow-up troubleshooting to ensure seamless transition.
  • Proactively recommended, scheduled, and performed network and security infrastructure maintenance, improvements, upgrades and repairs.
  • Investigated and resolved key performance issues, initiating network and system improvements to increase stability and scalability.

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