SUMMARY

• With more than 25+ years of experience and strong comprehension of healthcare, technology and the capabilities delivered beyond healthcare IT. I have extensive experience working with all organizational levels delivering solutions designed to support the application infrastructure. I’m also passionate in delivering efficient, effective, accurate hardware/software deployment and integrations within any infrastructure.

TECHNICAL SKILLS

• VSphere ESX 5.5, 6.5, 6.7
• Windows 7, 8, 8.1,10
• Windows Server 2012 (R2), 2016, 2019
• Microsoft SQL 2008, 2012, 2014
• Exchange Server 2007, 2010, 2013, etc.
• TCP/IP and Network Protocols
• LAN/WAN Technology
• System Center Configuration Manager
• Maintain and manage active directory
• Network Systems Management
• Troubleshoot and repair networks
• Build networks including routers, switches, wireless access points and servers
• Test and deploy PC images
• Cabling installation
• Assemble PC’s to the component level
• Install, configure and troubleshoot PC’s
• Upgrade systems Linux/Red Hat, Visual Basic/GUI
• Experience with Cloud Computing
• Manage and maintain servers
• Weekly back - ups
• Re-imaging
• Install and test software
• Desktop support
• IS Risk Management and Intrusion Detection
• Fundamentals of Network Security, Firewalls and VPNs
• Security Policies and Implementation Issues
• Securing Windows Platforms and Applications
• Disaster Recovery
• McAfee, Norton Anti-Virus, Symantec
• Dell VXrack, VxRail Hyper-Converge infrastructure
• Microsoft Word, Excel, PowerPoint, Access
• LandDesk Service Management Tools
• Knowledge of EMC storage for VMs layout
• Altiris Service Management Tools 6.x
• Internet Information System
• RSA
• Meraki Cloud Infrastructure
• VEEAM Backup 8.0, 8.1 & 9.5

PROFESSIONAL EXPERIENCE

Confidential

Windows / VMware System Engineer

Responsibilities:

• VMware administration responsible for configuration, maintenance, monitoring, and overall support of multiple VMware environments
• Excellent knowledge of VMware vSphere, ESXi.
• Experience with vSphere 6.0/6.5/6.7 - ESXi, vCenter (virtual appliance), vMotion, DRS, HA, snapshot management, backups, and VUM.
• Able to perform basic administration/maintenance tasks (VM migrations, ESXi and VM updates, configuration of vCenter objects, networking, HA, DRS, etc.).
• Design, implement and integrate Microsoft System Center with Orchestrator, Configuration Management, Operation Manager and VMM.
• Manage and administer Group Policy (GPO) in MS Active Directory (AD) Organization Unit (OU) infrastructure.
• Establish process and procedure to build, update, upgrade and retire a desktop, server and Hyper-V VM.
• Evaluate, test and certify new Windows OS and applications to be integrated with the existing infrastructure including OneDrive, Outlook, Hyper-V VM and browsers.
• Support Windows systems and computing infrastructure. Identify, diagnose, analyze and resolve problems and record them in a ticket system.
• Study innovative technology based on requirements and provide technical advice for managers to make effective decisions.
• Analyzes problems, and monitors network resources, including web-filter, and office 365, to ensure availability to end-users
• Prepares and maintains documentation for current network platform and operational procedures, including periodic reports of IT infrastructure
• Implements regular housekeeping procedures, including anti-virus implementation, data/application backups and restores
• Investigates, evaluates, recommends and upgrades hardware and software to meet organizational requirements
• Develops, deploys, and supports a standard desktop, common suite of tools and processes
• Mentors junior team members and acts as an escalation point for issues
• Benchmarks, reporting and provides capacity reviews for all network systems
• Provides assistance in testing new equipment and systems
• Strong communication skills

Confidential

VMware Virtualization Systems / Server Operations Engineer

Responsibilities:

• Design and support of the firm’s Virtual server/desktop (VMware) environment
• Responsible for maintaining the virtual infrastructure hardware, operating systems, and VMs on servers which support business processing requirements
• Maintain, upgrade, and implement improvements to the VMWare Six infrastructure and VMWare vCenter infrastructure for servers, Horizon View, and Horizon Apps
• Maintain VM templates for building servers and virtual desktops
• Install, configure, test and maintain operating systems, application software and system management tools.
• Manage available virtual and storage resources within the infrastructure environment.
• Responsible for maintaining the VxRail environments at various offices and upgrading or implementing improvements as needed
• Support day-to-day infrastructure operations to provide delivery of systems and services in order to meet or exceed agreed services levels.
• Maintain custom scripts to increase system efficiency (PowerShell, etc.)
• Exhibit excellent troubleshooting skills and the ability to diagnose system problems.
• Recommend changes to procedures which result in operational optimization and increased utilization of our infrastructure systems.
• Assist in maintaining and providing responsibility for ongoing recommendations and best practices, as applicable, for the following areas: security, business continuity, high availability, backup, and recovery as it pertains to the storage and server environments.
• Provide coordination with teams and vendors for the maintenance or deployment of new or enhanced IT services.
• Support as needed tracking and control of software licenses and other entitlements within the IT organization
• Develop and maintain effective working relationships with appropriate software vendors.
• Stay abreast of current and emerging technologies especially as they relate to storage and server environments, regularly analyzing and evaluating their impact and benefit to Firm.
• Perform other departmental duties as required by supervisor.
• Experience with HyperConverged Virtualization hardware platforms, including VMware vSAN and Dell vxRail
• Experience with managing backup and disaster recovery technologies in a virtual infrastructure.
• Experience with Microsoft Windows 2008-2016 server configuration and administration, including underlying technologies and Active Directory server roles.
• Strong IT infrastructure technical skills including x86 server platforms, Windows Server operating system expertise, SAN/NAS storage technologies and TCP/IP networking
• Experience with PowerShell
• Experience with HP or Cisco UCS hardware and systems management
• Experience with implementing VMware, UNIX, and Windows STIGs
• Organized and analytical, able to eliminate technical obstacles
• Excellent analytical and problem-solving skills as well as interpersonal skills to interact with customers, team members and upper management
• Strong writing skills with the ability to create user documentation, respond to RFPs, and submit professional reports and provide demos of the virtual environments.
• Creates, updates, and follows SOPs and other documentation (ex. Change and configuration management.)

Confidential

Windows Server Operations Engineer

Responsibilities:

• Experienced in installing, configuring and administration of a broad range of Microsoft tools/technologies including: Windows Server 2003/2008/2012 R2,2016,2019, Exchange Server 2013, 2010, 2007, 2003, Lync 2010/2013, SharePoint & Windows Clustering. Worked with installation and monitoring of Dell/EMC VxRack and VxRail Infrastructure.
• Ability to install, configure and administration of VMware ESX, ESXi within vSphere 4 vSphere 5.x, 6.x environments with vCenter management. Built over 20 Clusters, over 200 ESX hosts, built 2 Virtual Center Servers including backend SQL and VUM, NFS and SAN storage.
• Hands on experience of converting Servers from physical to virtual (P2V) and Virtual to Virtual (V2V Re) by using VMware converter, PlateSpin.
• Managed 1500 servers worldwide (North America, South America, United Kingdom, Asia and Australia).
• Consolidated Backup, DRS, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, and VMware View desktop virtualization infrastructure (VDI).
• Implemented and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.
• Administered & implemented DNS, DHCP, DFS, WINS, FILE & PRINT SERVER, IIS, FTP, terminal server and MS exchange mail server. Created and managed user and group accounts in User Manager and in MS Exchange Administration.
• Experience in managing a large Microsoft Server environment with Systems Center Configuration Management (SCCM) & System Center Operations Management (SCOM).
• Worked on vCenter Server 6.x, 5.x 4.x and Virtual center server 6.0 for managing multiple ESX servers.
• Installed and Configured HP, Dell & Confidential servers as follows: RAID configuration, Windows server 2008 & 2012 R2, 2016, 2019 installation, Disk-quota management and file screening configuration using File-server resource manager.
• Understanding and working knowledge of Citrix infrastructure, XenApp/Xen desktop 6.5 and 7.x including Citrix Director, Citrix PVS & Citrix Storefront.
• Familiar with Windows Registry, WMI, Citrix, VMWare, Microsoft Office.
• Experience in Server Migrations from Windows 2000 to Windows 2003, Windows 2003 to Windows 2008 to Windows 2012, etc.
• Active Directory domain creation and maintaining additional domain controller and checking Event Viewer periodically.
• Experienced in managing Group policies, user accounts and configuring sites in a multi-site domain structure.
• Working knowledge on Patch management and Security code deployments.
• Worked on HP Service Manager 9, Connect wise and BMC Remedy ticketing systems.
• Worked on Remedy Change management, Request management and Incident tickets.
• Expertise in working with Microsoft InfoPath Designer to create dynamic custom electronic forms and integrate with SharePoint applications.
• Experienced in working with PowerShell scripts to automate admin tasks.
• Hands-on experience on incident management and prioritizing tickets on problem resolutions.
• Experience in handling multi data center environment and remote hands support.
• Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24X7 on-call support as well as weekend outage and miscellaneous tasks.
• Documented and tracked all peripherals and network problems using SharePoint 2010 and Action Remedy.

Confidential

VMware Virtualization Systems Engineer

Responsibilities:

• Responsible for administering the Windows Systems Infrastructure so that the systems operate reliably and available within it’s agreed (SLA) Service Level Agreements.
• Works with departmental team(s) to formulate, schedule, and complete System improvement/enhancement projects.
• Worked with installation and monitoring of Dell/EMC VxRack and VxRail Infrastructure.
• Helped with Setup, manage, and maintain Lab Manager Environment.
• Built over 20 Clusters, over 200 ESX hosts, built 2 Virtual Center Servers including backend SQL and VUM, NFS and SAN storage.
• Maintain and patch "VUM" all 3.5 and 4.0 infrastructure of over 30 vCenter servers, over 1500 ESX hosts.
• Managed 562 servers worldwide (North America, South America, United Kingdom, Asia, and Australia).
• We use VMware vSphere CLI, and VMware vSphere PowerCLi to script and automate builds and changes to environment.
• Perform installations and upgrades on Nutanix equipment, which is a converged infrastructure platform, on both Dell hardware, and Nutanix hardware.
• Deployed VDI Instances and created over 500+ desktops by building an entirely new infrastructure of Horizon View 7 also integrated with existing Infrastructure.
• Azure or AWS cloud compute experience (deployments, migrations, networking).
• Migrations: Converge and HSM servers (P2V/V2V/P2P/V2P-New Build) and VMware Converter. Personally, performed over a thousand server and desktop migrations.
• Implemented multiple Virtual Machine types to the UCS-Director catalog for end user consumption: VyOS, PFSense, meta-exploitable Windows, ubuntu 14.04, CentOS
• Virtual Desktop Infrastructure: Managed and performed process that built over 15,000 virtual desktops in less than 9 months, automated the process using scripts and PowerCLi. Trained offshore support personnel to take over the Build and maintenance of all Virtual Desktops in North America.
• Setup, manage, and maintain Lab Manager Environment.
• Installs and configures Windows Systems Infrastructure components for maximum utilization of company information and system resources.
• Monitors Windows Systems resource usage such as CPU, Disk capacity, I/O and works with Monitoring team to ensure threshold are correct and servers are monitored as expected. Provides monthly capacity reports on usage trends and peaks.
• Provides first line support for resolving problems with Windows Systems Infrastructure and works with Vendors with respect to fault analysis and escalation.
• Secure the Windows Systems & Infrastructure from unauthorized access in line with GTS Security Standards and Policies and monitors system logs for any attempted breach of the systems access controls and/or rules.
• Deployed vRealize Operations Manager (VCOPs/VROPs), leveraging its capability for proactive monitoring of health of the entire virtual environment.
• VEEAM Backup Administrator.
• Upgraded both hardware and to VMware Cisco, EMC running on VCE vblock systems in three physical data-center locations applying VCE Release Trains.
• Plan/implement best practices & optimal configurations across multiple UCS and VMware domains.
• Perform patching and upgrades on infrastructure to meet client standards.
• Work with client server, networking, and storage teams to remediate issues as required.
• Document infrastructure changes and integrate with client change management process.
• Serve as subject matter expert for client with VMware.
• Other duties as assigned, under the scope of virtualization and infrastructure management.
• Hands on experience with HP blade c7000 enclosures and ML, DL, BL series servers.
• Set up/support Horizon View VDI environment
• Build and deployed images with System Center Configuration Manager
• Configure and manage storage environment
• Assist with hardware and software evaluations, recommendations, and negotiations