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Systems Administrator Resume

Scottsdale, AZ

SUMMARY

  • Seasoned systems engineer with almost a decade of experience improving business performance through the design, implementation, and troubleshooting of complex Atlassian environments
  • Industry professional that uses teamwork and communication to rapidly resolve issues and improve upon existing infrastructures.
  • Skilled in multiple platforms and technologies in order to ensure reliability and client - centricity.

TECHNICAL SKILLS

Software: CentOS 6/7, Windows - Server (2008R2, 2012R2, 2016), MSSQL, VMWare ESXi, Zabbix, Nagios, saltstack, Postgres, WDS, ADFS, Jira, Confluence, Bitbucket, SVN, Artifactory, Jenkins, Azure, AWS, Okta, Box, Opsgenie, Okta

Languages: bash/shell, groovy, PowerShell, javascript, JQL, IQL

Networking: TCP/IP, Ethernet, Frame Relay, QoS, VoIP, Firewalls, VPN (PPTP, IPSec), NAT, RIP/OSPF/BGP, SNMP, POP3, IMAP, SMTP, SFTP, SSH, Squid, IIS, Apache, Sendmail, Tomcat, PowerDNS

PROFESSIONAL EXPERIENCE

Confidential - Scottsdale, AZ

Systems Administrator

Responsibilities:

  • Primary architect of platform environments merger
  • Senior administrator of multiple Atlassian cloud and server environments
  • Designed proposal to consolidate multiple environments into single enterprise environment at a 45% decrease in cost
  • Designed API integrations between Jira and Microsoft CRM, Power DNS, Solar Winds, Wrike, Zendesk, and other helpdesk ticketing systems using ScriptRunner, JMWE, and Jenkins
  • Configured global schemes for fast onboarding of teams
  • Skilled in the design, configuration, and implementation of AD integration
  • Configured Okta MFA for Atlassian cloud

Confidential - Chandler, AZ

Systems Engineer

Responsibilities:

  • Administered development/QA/production Linux environments with CentOS 6 and CentOS 7 running Tomcat, Apache, Zabbix, saltstack, Logstash, Postgres
  • Administered development/QA/production Windows environments with Server 2010, 2012 R2, 2016 running clustered SQL 2008 R2 and 2012, Active Directory, IIS 7 and 8, WDS, WSUS, Zabbix
  • Administered virtualization environments with VMWare ESX 4.1, 5, 5.5, 6, and vCenter running high availability clusters between multiple datacenters via vLANs and vSwitches
  • Administered centralized storage environments with NetApp, Nimble, and Dell PowerVault
  • Monitored environments with Nagios and Zabbix with multiple proxies for Linux, Windows, NetApp, Nimble, Cisco, APC, UPS, and Dell Enterprise RAC
  • Configured development and production Atlassian suite with Jira Agile, Jira Service Desk, Confluence, BitBucket, SVN, Jenkins, Crucible, and Crowd with AD integration
  • Functioned as team project manager, used Agile sprint methodology, scrums, and story boards to develop project timelines and reports to upper management
  • Designed Atlassian-specific OU structure for use in permission schemes
  • Designed automation to onboard new hires using Jenkins / Jira Scriptrunner / PowerShell
  • Used Jira ScriptRunner to automate Power DNS entries via API
  • Designed workflows to automate service desk escalations
  • Used Bitbucket repositories to version control active Jira API workflow scripts
  • Uses Confluence Gliphy, Team Calendars, Bob Swift as integral part of team documentation
  • Designed Jira Riada Insight integration for inventory, licensing, contracts
  • Designed and implemented Atlassian stack AD migration

Confidential - Chandler, AZ

Technical Service Specialist

Responsibilities:

  • Provided break / fix repair for Siemens, Cisco, Avaya, Nortel, Toshiba, Comdial, and Centrex systems
  • Used
  • Skilled in PBX, key system, ACD, IVR, and voicemail repair
  • Coordinated vendor meets with various telco’s and wiring vendors to resolve complicated issues
  • Managed 30+ revolving tickets daily in BMC Remedy in order of priority to meet SLAs
  • Recognized as a leader in Cisco CCM, Unity, and CME user troubleshooting
  • Frequently attended training and classes in an effort to improve skillset
  • Consistently met all required metrics

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