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Jira Administrator Resume

Lansing, MI


To obtain a position where I can contribute to company goals while advancing my experience and knowledge.


Microsoft Office, Windows, XHTML, NT, SQL, Dreamweaver, JQuery, Perl, FrontPage, Unix, JavaScript, XML, Flash, Agile, Photoshop, OOP, JIRA, Flash MX, SDL Tridion, CMS, Java, Bootstrap, DNS, PowerPoint, WordPress, Confluence, FTP, Illustrator, QuarkXpress, Shell, AngularJS, ServiceDesk, Java, BitBucket, HTML5, PHP, Visual Basics, Web Analytics, C#, CSS3, API, JSON, Atlassian, Python.


Confidential, Lansing, MI

Jira Administrator


  • Analyze, review and document current functionality to determine potential areas of improvement
  • Manage user permissions for tools according to the needs of projects and teams
  • Perform application and system administration tasks, including data backups and scheduled jobs
  • Responsible for creating and organizing new JIRA projects, queries and reports
  • Configure layout, design, workflows, dashboards and custom fields
  • Experience with working with JIRA Webhooks and CI Integration and tool plugins
  • Ensure each person on a project team has access to all materials needed
  • Promptly answer support related email, phone and other electronic Communications
  • Train individuals on features and new implementations
  • Manage upgrades and improvements to the software
  • Experience with JQuery, creating triggers and post - functions
  • Design custom JIRA workflows for different issue types to assist in Automation of provisioning
  • Experience creating JIRA templates, custom issues, custom forms and attributes
  • Responsible for maintenance, administration, upgrade and enhancements to JIRA, Confluence and integrations with other tools and plugins
  • Use JIRA Confluence as a team workspace to brainstorm ideas and knowledge
  • Knowledge of software development lifecycle with Agile
  • Experience creating complex JIRA workflows including project workflows, screen schemes, permission schemes and notification schemes
  • Experience in using REST API services provided by Atlassian

Confidential, Cary, NC

Web Developer


  • Developed new Web applications assigned by management
  • Maintained and enhanced existing Web applications
  • Performed complete testing of Web applications-unit and system, engaging users as necessary
  • Conducted all User acceptance testing, and reported results
  • Used HTML5, CSS3 and Jquery to Design and implement user-driven templates, databases and Interfaces for ease of use
  • Developed database-driven Web Interfaces for rapid, real-time information sharing
  • Promptly answered support related email, phone and other electronic Communications
  • Analyzed digital marketing performance with best-in-class web analytic tools (Google Analytics, Adobe/Omniture Insight/Visual Sciences, Webtrends, CoreMetrics, DoubleClick, etc.) Proficient in Internet related applications such as E-mail clients, FTP clients and Web Browsers
  • Designed and managed the website back-end including database and server integration
  • Generated WordPress themes and plugins

Confidential, Durham, NC

Jira Administrator | Web Developer


  • Used Atlassian tools to collaborate on code, track/resolve raised issues and plan projects
  • Network with stakeholders within the Digital Marketing team by resolving technical/nontechnical issues daily
  • Implemented the application’s CI/CD pipeline using the AWS CI/CD stack.
  • Helped with AWS set up, maintenance, and evolving the cloud infrastructure of web applications
  • Responsible for maintaining WebDev tools and scheduling updates when needed
  • Worked with Azure DevOps to define pipelines including Continuous Integration and Scheduled builds as well as handling and versioning the artifacts from the builds
  • Analyzed, reviewed and documented current functionality to determine potential areas of improvement
  • Assisted in migration with ServiceNow into JIRA ServiceDesk
  • Managed user permissions for tools according to the needs of projects and teams
  • Use JSON and JavaScript to improve, modify the designs and functionalities of our website
  • Performed application and system administration tasks, including data backups
  • Used JIRA Confluence to create, capture and collaborate on projects or ideas
  • Used ServiceDesk to create new forms, work with requests and track issues in a queue
  • Researched and utilized industry standard methods and techniques
  • Maintained JIRA projects, workflows, permissions and users
  • Improved JIRA security. Set access permissions for JIRA projects and Confluence spaces
  • Scripting experience with Groovy, HTML, JavaScript and Python
  • Worked with JIRA filters, reporting, dashboards, workflows, service desk, fields and JIRA administration
  • Worked with DevOps to define the repository and branching structure
  • Experience in both Agile and Waterfall development methodologies
  • Created CI/CD pipeline using Azure DevOps
  • Manage DEVSUP technical inquiries from Front-End, Back-End, and Go-To-Market teams in support of their day to day activities. Implement UI designs using HTML and CSS
  • Test new versions of tools and plug-ins to ensure compatibility
  • Helped support development, build, test and CI/CD requirements
  • Use SDL Tridion CMS tool to manage and create digital content
  • Lead meetings and train individuals on new implementations

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