Network & System Administrator Resume

TECHNICAL SKILLS

Platforms: 2003 - 08 serve, Windows XP-10, Mac OS 10.4-11, Linux, VMware, Exchange 2007-16, AWS, MS Azure, Citrix, SCCM

Hardware: Desktops, Laptops, Printers, Scanners, Routers, Switches, IPads, Blackberries, Access-point, IPhone, Surface Pro

Networking: Active Directory, DNS, TCP/IP,DHCP,WINS,RDP, VPN,IPv6

Software: MS office 2007- 365, Symantec Endpoint Protection, BMC Footprints, MS Visio, ATS, Netmotion, MS SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Network & System Administrator

Responsibilities:

Software/hardware troubleshooting, LAN/WAN network support for executives and managers
Provided technical support including installation, deployment and maintenance of all devices such as Laptops, Surface Pro, IPhone, Desktop
Provide local area network support for over 700 clients for corporate network of clients in the Distribution Engineering, Electrical Engineering, Manhattan Electric, and Steam Engineering, Utilities of the Future and Confidential Gas Conversions as well as other related organizations in the corporate environment.
Participated in the successful roll out/upgrade packages of Windows 10 to over 16,000 employees of Consolidated Edison of New York
Performed inspections of LAN Rooms and LAN Cabinets including UPS switches and routers
Recognized and respond to large scale events, i.e. LAN failures, virus infections

Confidential

IT Consulting/Desktop Support Specialist

Responsibilities:

Performed diagnostics and troubleshooting of system issues, documented tickets/resolutions for the Department of Education’s auxiliary offices, including School Food, Facilities, Pupil Transport and Public Athletic
Escalated issues as needed and maintained proactive, consistent communication with internal and external customers, including LAN and WAN team
Analyzed newly discovered threats and vulnerabilities, and effectively organizes method to mitigate them. Perform root/cause analysis
Provided on site on line technical support/ service for District schools on all five boroughs (terminations, new hire, printer issues etc.)
Documented support issues and resolutions in Help Desk Software. Follow up with end users on resolution satisfaction

Confidential

Desktop Support Analyst

Responsibilities:

Worked directly with clients to ensure successful completion of projects and ensuring satisfaction
Supported user from Windows XP to Windows 7 migration after imaging
Kept detailed records on the process to the imaging and ensured that the build was successful
Provided and resolve application compatibility issues with Windows 7