TECHNICAL SKILLS
Platforms: 2003 - 08 serve, Windows XP-10, Mac OS 10.4-11, Linux, VMware, Exchange 2007-16, AWS, MS Azure, Citrix, SCCM
Hardware: Desktops, Laptops, Printers, Scanners, Routers, Switches, IPads, Blackberries, Access-point, IPhone, Surface Pro
Networking: Active Directory, DNS, TCP/IP,DHCP,WINS,RDP, VPN,IPv6
Software: MS office 2007- 365, Symantec Endpoint Protection, BMC Footprints, MS Visio, ATS, Netmotion, MS SharePoint
PROFESSIONAL EXPERIENCE
Confidential
Network & System Administrator
Responsibilities:
- Software/hardware troubleshooting, LAN/WAN network support for executives and managers
- Provided technical support including installation, deployment and maintenance of all devices such as Laptops, Surface Pro, IPhone, Desktop
- Provide local area network support for over 700 clients for corporate network of clients in the Distribution Engineering, Electrical Engineering, Manhattan Electric, and Steam Engineering, Utilities of the Future and Confidential Gas Conversions as well as other related organizations in the corporate environment.
- Participated in the successful roll out/upgrade packages of Windows 10 to over 16,000 employees of Consolidated Edison of New York
- Performed inspections of LAN Rooms and LAN Cabinets including UPS switches and routers
- Recognized and respond to large scale events, i.e. LAN failures, virus infections
Confidential
IT Consulting/Desktop Support Specialist
Responsibilities:
- Performed diagnostics and troubleshooting of system issues, documented tickets/resolutions for the Department of Education’s auxiliary offices, including School Food, Facilities, Pupil Transport and Public Athletic
- Escalated issues as needed and maintained proactive, consistent communication with internal and external customers, including LAN and WAN team
- Analyzed newly discovered threats and vulnerabilities, and effectively organizes method to mitigate them. Perform root/cause analysis
- Provided on site on line technical support/ service for District schools on all five boroughs (terminations, new hire, printer issues etc.)
- Documented support issues and resolutions in Help Desk Software. Follow up with end users on resolution satisfaction
Confidential
Desktop Support Analyst
Responsibilities:
- Worked directly with clients to ensure successful completion of projects and ensuring satisfaction
- Supported user from Windows XP to Windows 7 migration after imaging
- Kept detailed records on the process to the imaging and ensured that the build was successful
- Provided and resolve application compatibility issues with Windows 7
