SUMMARY

• 13 years of progressive experience in designing, developing and delivering business process management applications
• Ensure software compatibility and alignment with overall business, IT and infrastructure strategies, Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements and commits to customer success.
• Perform solution architecture and design guidance to project team developing BPM/BRE solutions using PEGA technology
• Provide thought - leadership to client across business and technical project dimensions solving complex business requirements.
• Develop and demonstrate advanced knowledge of PEGA platform architecture and all pega design and implementation features.
• Lead technical teams in development activities and code complex workflow solutions
• Active participation in requirement grooming, JAD sessions and assist business architect to run DCO sessions, creation of Features and user stories.
• Identify and direct implementation of strategies on application integration with external Systems.
• As Certified Pega Decisioning Consultant, have expertise in building Strategies, Data flows, Next Best Action, Propositions, Predictive/Adaptive Models using Customer Decision Hub, PMML models
• Work with cross functional teams to architect the best possible solution design
• Collaborate with business teams to gather functional requirements, assess risk and propose solutions
• Design application architecture, class structure, data model and reusable integration assets
• Experienced in Java coding for complex issues and custom solutions, expertise troubleshooting issues at Application server & Database server
• Monitor development team members in best practices, driving design and code reviews adhere to the Pegasystems guardrails, best practices and Design principles
• Expertise in improving application performance and user experience
• Acted as UX architect to design and standardize Pega UI screens to improve user experience, user productivity (time to task metrics) and application adaptability.
• Well versed with Agile, Scrum methodologies and Requirements management with Rally, JIRA and DCO
• Review software change requests to identify duplication, similarities and feasibility and recommends specific actions needed.
• Work in conjunction with Program/Project managers to size, manage scope and risk.
• Assist in projecting software and hardware requirements for pega applications

TECHNICAL SKILLS

BPM: Pega Infinity

Pega Frameworks: Customer Decision Hub, CPM, Survey, Pega Call, PDC

Project Management: AGILE, Safe, Rally, JIRA, HP ALM

App Servers: Web sphere, Web logic, Tomcat

Database: Oracle, Microsoft SQL Server, IBM DB2, Hbase, Hive, Impala

Programming Languages: Java, HTML 5, CSS3, JavaScript

Integration: REST, SOAP, HTTP, JMS, MQ, SQL, File, Email, DocuSign

DevOps: Jenkins, GitHub, Amazon web services

Other Tools: SQL Developer, TOAD, Soap UI, Fiddler, Sketch UX Prototyping

PROFESSIONAL EXPERIENCE

Confidential

Lead System Architect

Responsibilities:

• Led two scrum teams consists of Pega LSA, LBA, CSSA and QA team members to implement Backoffice Complaints BPM application on Pega 7.4 cloud platform.
• Collaborated with Customer business stakeholders, Operational mangers, Product owners and business analysts to gather business requirements.
• Built enterprise Complaints system that handles complaints received from various channels such as Contact Center, Document services, Policy holder services team and claims teams.
• This system helps 5 teams to handle Complaints effectively with features such as GetNextWork, SLA, Skill based routing, Dashboard reports, Scheduled reports.
• Design and implement new application that reuses enterprise components class structure, data model, organization structure, Integration with external applications
• Designed and implemented custom solutions such as: Enterprise REST API, Email conversations, UX best practices
• Monitor application performance using Log, Alert files, PLA and PDC
• Closely Work with external teams and Architects to implement integrations using SOAP/REST web services
• Design and implement stage based case types, process flows, SLA, Routing, Data pages, decision rules, activities, data transforms, work parties, Report definitions, Dynamic system settings, Delegated business rules, Sections, Harness, Flow actions, Security role, deny objects, Dynamic class referencing pattern, Global environment settings data pages
• Responsible for formulating and enforcing Pega guardrails, code reviews
• Lead team members on project implementation, enforce best practices in coding
• Performance Tuning, Monitor Pega Logs, Alert logs and PDC
• Led two scrum teams of 10+ senior system architects

Confidential

Lead System Architect

Responsibilities:

• Design and implement class structure, data model, organization structure, Integration with Hadoop HBase, Apache Hive, Impala, Enterprise application services via SOAP, REST
• Designed and implemented custom solutions such as: Field level change tracking, Email conversations, Dynamic reporting, UX best practices
• Monitor application performance using Log, Alert files, PLA and PDC
• Closely Work with Product owners, Business Analysts, enterprise external teams and Architects to implement new SOAP/REST web services and triage integration issues
• Design and implement stage based case types, process flows, SLA, Routing, Data pages, decision rules, activities, data transforms, work parties, Report definitions, Dynamic system settings, Delegated business rules, Sections, Harness, Flow actions, Security role, deny objects, Dynamic class referencing pattern, Global environment settings data pages
• Responsible for formulating and enforcing Pega guardrails, code reviews
• Lead team members on project implementation, enforce best practices in coding
• Performance Tuning, Monitor Pega Logs, Alert logs and PDC
• Led scrum team of 9 senior system architects

Confidential

Lead System Architect

Responsibilities:

• Design interfaces to integrate EPIC Pega Application to Visa VROL platform, through SOAP services, File Listeners, External DB updates
• Closely Work with Product owners, Business Analysts, Visa technical team and Architects to implement new SOAP web services and triage integration issues
• Design and implement stage based case types, process flows, SLA, Routing, Data pages, decision rules, activities, data transforms, work parties, Report definitions, Dynamic system settings, Delegated business rules, Sections, Harness, Flow actions, Security role, deny objects, Dynamic class referencing pattern, Global environment settings data pages
• Responsible for formulating and enforcing Pega guardrails, code reviews
• Led team members on project implementation, enforce best practices in coding
• Performance Tuning, Monitor Pega Logs, Alert logs and PDC
• Led scrum team of 9 senior system architects
• Coded complex workflow functionalities, email conversations, Customer field tracking