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System Engineer Resume

Rockland, MA

SUMMARY:

  • Strong customer service skills
  • Able to prioritize and organize heavy work - loads deadlines
  • Strong oral and written communication skills
  • Service Now, Remedy, EM7 ScienceLogic

TECHNICAL SKILLS:

10 years of professional IT support

Windows 2000 - 2019

Windows Server 2000 - 2019

Virtualization using ESXi 4 through 6.5 and Microsoft Hyper-V

Backup and Disaster Recovery:

Acronis, Veeam, and Back-up Exec

Citrix

Storage: Nimble, ReadyNAS, Pure Storage, VMware, SANs

WORK EXPERIENCE:

Confidential, Rockland, MA

System Engineer

Responsibilities:

  • Monitored systems for performance and availability and responded to alerts and system error messages.
  • Oversee testing and maintenance of client backups and BDR compliance
  • Implement & troubleshoot Microsoft server environments
  • Build and configure IBM/Dell/HP server equipment
  • Setup and implement virtual environments using HyperV/VMware
  • Install equipment and application software
  • Fully document all procedures and tasks, and create documentation for lower level techs
  • Serve as a point of escalation to junior level engineers
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

Confidential, Boston, MA

Field Engineer

Responsibilities:

  • Migrate desktops to VDIs
  • Asset Management
  • Managing domain accounts within Active Directory (Creating, Enabling, Disabling accounts)
  • Software deployments via SSCM
  • RSA Management
  • Audio Visual Support
  • Provide guidance to junior members of team

Confidential, Norwell, MA

Senior Support Specialist

Responsibilities:

  • Troubleshoot Networking issues related to desktops/laptops/VOIP phones
  • Troubleshoot System issues related to end users
  • Worked thru a ticketing system (Service Now)
  • Support of Mobile devices (iPhone, iPad and Androids)
  • Support of 15000 end user remotely
  • Configure SMTP on network printers

Confidential, Boston, MA

IT Support Specialist

Responsibilities:

  • Provide support to over 3000 end users relating to hardware and software, computer applications, LAN components and peripherals
  • Provide support for Wholesale users and VIPS
  • Complete on-site analysis, identification, and resolution of difficult desktop problems for end users
  • Install, test, maintain, and troubleshoot end user workstations and interrelated hardware and software
  • Retrieved work assignments ticketing system, Remedy
  • Support of remote users
  • Supported Applications: Window7/XP, Office 2010/2007, Saleslogix, Juniper VPN, used Remedy ticketing.
  • Created manuals for other technicians to reference too

Confidential, Braintree, MA

Desk side Support

Responsibilities:

  • Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.
  • Performed routine maintenance on all user accounts, data files, etc.
  • Warranty replacements on computer hardware
  • Provide remote maintenance on end-user systems using Remote Desktop Connection
  • Imaged pcs and laptops for deployment
  • Coordinated disposal of broken/outdated equipment
  • Used Active Dictionary to reset user passwords and find computers in network
  • Maintained hardware inventory
  • Installed local and network printers

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