System Engineer Resume Rockland, MA - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

10 years of professional IT support

Windows 2000 - 2019

Windows Server 2000 - 2019

Virtualization using ESXi 4 through 6.5 and Microsoft Hyper-V

Backup and Disaster Recovery:

Acronis, Veeam, and Back-up Exec

Citrix

Storage: Nimble, ReadyNAS, Pure Storage, VMware, SANs

WORK EXPERIENCE:

Confidential, Rockland, MA

System Engineer

Responsibilities:

Monitored systems for performance and availability and responded to alerts and system error messages.
Oversee testing and maintenance of client backups and BDR compliance
Implement & troubleshoot Microsoft server environments
Build and configure IBM/Dell/HP server equipment
Setup and implement virtual environments using HyperV/VMware
Install equipment and application software
Fully document all procedures and tasks, and create documentation for lower level techs
Serve as a point of escalation to junior level engineers
Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

Confidential, Boston, MA

Field Engineer

Responsibilities:

Migrate desktops to VDIs
Asset Management
Managing domain accounts within Active Directory (Creating, Enabling, Disabling accounts)
Software deployments via SSCM
RSA Management
Audio Visual Support
Provide guidance to junior members of team

Confidential, Norwell, MA

Senior Support Specialist

Responsibilities:

Confidential, Boston, MA

IT Support Specialist

Responsibilities:

Provide support to over 3000 end users relating to hardware and software, computer applications, LAN components and peripherals
Provide support for Wholesale users and VIPS
Complete on-site analysis, identification, and resolution of difficult desktop problems for end users
Install, test, maintain, and troubleshoot end user workstations and interrelated hardware and software
Retrieved work assignments ticketing system, Remedy
Support of remote users
Supported Applications: Window7/XP, Office 2010/2007, Saleslogix, Juniper VPN, used Remedy ticketing.
Created manuals for other technicians to reference too

Confidential, Braintree, MA

Desk side Support

Responsibilities:

Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.
Performed routine maintenance on all user accounts, data files, etc.
Warranty replacements on computer hardware
Provide remote maintenance on end-user systems using Remote Desktop Connection
Imaged pcs and laptops for deployment
Coordinated disposal of broken/outdated equipment
Used Active Dictionary to reset user passwords and find computers in network
Maintained hardware inventory
Installed local and network printers