System Engineer Resume
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Rockland, MA
SUMMARY:
- Strong customer service skills
- Able to prioritize and organize heavy work - loads deadlines
- Strong oral and written communication skills
- Service Now, Remedy, EM7 ScienceLogic
TECHNICAL SKILLS:
10 years of professional IT support
Windows 2000 - 2019
Windows Server 2000 - 2019
Virtualization using ESXi 4 through 6.5 and Microsoft Hyper-V
Backup and Disaster Recovery:
Acronis, Veeam, and Back-up Exec
Citrix
Storage: Nimble, ReadyNAS, Pure Storage, VMware, SANs
WORK EXPERIENCE:
Confidential, Rockland, MA
System Engineer
Responsibilities:
- Monitored systems for performance and availability and responded to alerts and system error messages.
- Oversee testing and maintenance of client backups and BDR compliance
- Implement & troubleshoot Microsoft server environments
- Build and configure IBM/Dell/HP server equipment
- Setup and implement virtual environments using HyperV/VMware
- Install equipment and application software
- Fully document all procedures and tasks, and create documentation for lower level techs
- Serve as a point of escalation to junior level engineers
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
Confidential, Boston, MA
Field Engineer
Responsibilities:
- Migrate desktops to VDIs
- Asset Management
- Managing domain accounts within Active Directory (Creating, Enabling, Disabling accounts)
- Software deployments via SSCM
- RSA Management
- Audio Visual Support
- Provide guidance to junior members of team
Confidential, Norwell, MA
Senior Support Specialist
Responsibilities:
- Troubleshoot Networking issues related to desktops/laptops/VOIP phones
- Troubleshoot System issues related to end users
- Worked thru a ticketing system (Service Now)
- Support of Mobile devices (iPhone, iPad and Androids)
- Support of 15000 end user remotely
- Configure SMTP on network printers
Confidential, Boston, MA
IT Support Specialist
Responsibilities:
- Provide support to over 3000 end users relating to hardware and software, computer applications, LAN components and peripherals
- Provide support for Wholesale users and VIPS
- Complete on-site analysis, identification, and resolution of difficult desktop problems for end users
- Install, test, maintain, and troubleshoot end user workstations and interrelated hardware and software
- Retrieved work assignments ticketing system, Remedy
- Support of remote users
- Supported Applications: Window7/XP, Office 2010/2007, Saleslogix, Juniper VPN, used Remedy ticketing.
- Created manuals for other technicians to reference too
Confidential, Braintree, MA
Desk side Support
Responsibilities:
- Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.
- Performed routine maintenance on all user accounts, data files, etc.
- Warranty replacements on computer hardware
- Provide remote maintenance on end-user systems using Remote Desktop Connection
- Imaged pcs and laptops for deployment
- Coordinated disposal of broken/outdated equipment
- Used Active Dictionary to reset user passwords and find computers in network
- Maintained hardware inventory
- Installed local and network printers