Lead JIRA Administrator Resume

TECHNICAL SKILLS:

Operating Systems: Windows server, Linux Ubuntu, Red Hat

Software: Atlassian JIRA 8.8, Atlassian ServiceDesk 3.12.0 & 4.8.1 Easybi for JIRA, Project configurator for JIRA, Qmetry for JIRA - Test Management, Extension for JIRA ServiceDesk, Configuration Manager for JIRA. Field Templates for JIRA. Oracle (11G), Visio 2010, Amazon Web service, EC2,S3, ELB, ServiceNow.

EMPLOYMENT:

Confidential,

Lead JIRA Administrator

Responsibilities:

I was responsible for the implementation and ongoing support of Atlassian Jira and Confluence applications used by the Confidential organization.
Handled day to day administration work related to Jira/Confluence, maintain knowledge for Confidential JIRA instance, conduct user training and help sessions as needed and serve as the subject matter expert for Jira/Confluence.
Areas of focus include working with stakeholders to develop custom fields, workflows, Jira Agile boards, and Jira Service Desk projects.
Used JIRA plug - in like Scriptrunner,EasyBI, Automation for JIRA and other.This was a on-premise JIRA instance.
Create, manage, and support all administrative functions associated with the Atlassian products Jira Software, Jira Service Desk, and Confluence
Gather requirements from users, propose solutions that meet business needs and deliver agreed - upon solution
Create and manage complex Jira workflows
Assist with project administration and Agile Board configurations
Build complex custom filters to build reports and dashboards using advanced Jira Query (JQL)
Provide technical support and troubleshooting for integration with Confluence, and other internal tools.
Monitor, manage and support software licenses for core applications, add-ons, etc. Scriptrunner using groovy to automate functions.

Confidential, Charlotte North Carolina

Remote JIRA Administrator

Responsibilities:

Create, manage, and support all administrative functions associated with the Atlassian products Jira Software, Jira Service Desk, and Confluence
Gather requirements from users, propose solutions that meet business needs and deliver agreed-upon solution
Create and manage complex Jira workflows
Assist with project administration and Agile Board configurations
Build complex custom filters to build reports and dashboards using advanced Jira Query (JQL)
Provide technical support and troubleshooting for integration with serviceNow, using Rest api and other internal tools.

Confidential, Iowa

Remote JIRA Administrator

Responsibilities:

Primary responsibilities to service requests and incident management.
Setup, configuration, and administration of the JIRA environment.
Provide User Management and support for local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
Create and manage security schemes, custom fields and configurations.
Install, manage and administer JIRA add-ons, plugins ie EasyBI,Scriptrunner and extensions.
Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.
Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

Confidential, Las Vegas, NV

External Helpdesk Support Rep

Responsibilities:

Handle incoming communications from external customers regarding technical and procedural issues for Confidential supported applications .
Record the interaction of in the Customer Resource Management (CRM) system for tracking and monitoring of case status and resolution.
Troubleshoot and record troubleshooting task for knlowledge base.

Confidential, McLean, VA

Senior (JIRA) System Administrator

Responsibilities:

Responsibilities include the overall system support of Emergency Operations Incident Management system.
Include network administration of all Emergency Operation Network servers for the Confidential .
Respond to customer related issues troubleshooting Network related issues and training users on complex JIRA system related processes and procedures.
Provide one on one customer training and troubleshooting analysis of user related issues.
Manage SOP documentation to be used by none technical and technical personnel for troubleshooting and resolving system issues quickly.
Assign site permissions to users based on their need to access certain folders.
Administration of JIRA Customization Workflow Schemes, workflows, Permissions, User/Group access controls email Notifications, Screens schemes, custom Fields, custom Issue types, various other scheme settings, configure post functions/validation of workflow transitions, custom configurations and add plug-in for updates as needed.
Respond to all incoming questions and inquiries related to JIRA applications.
Create projects, dashboards, and questions for all JIRA related services.

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